Questions & Answers

Q: QuestionDoes this monitor support AMD FreeSync?

• A:Answer Yes, this monitor supports AMD FreeSync technology.

Q: QuestionHow can AcerVisionCare help my eyes?

• A:Answer AcerVisionCare reduces eye strain by minimizing screen flickering and blue light emissions.

Q: QuestionWhat is the maximum resolution of the Acer monitor?

• A:Answer The maximum resolution of this monitor is 1920 x 1080.

Q: QuestionWhat type of panel does this monitor use?

• A:Answer This Acer monitor uses an IPS panel.

Q: QuestionWhat is the response time of this Acer monitor?

• A:Answer This monitor has a response time of 1 millisecond.

Q: Questioncan you connect this monitor to a laptop

Asked 1 year ago by Carrie.

• A:Answer Yes u can i use with my gaming laptop

  Answered 1 year ago by C0D0Verified Purchase

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Q: QuestionDoes it include the hdmi cord?

Asked 6 months ago by Gee.

• A:Answer Yes, it does

  Answered 6 months ago by ClydeVerified Purchase

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Q: QuestionHow am I supposed to get sound from this if I use it for my Xbox One, if there is no audio jack or built in speakers?

Asked 10 months ago by GameWhale.

• A:Answer This monitor does not have any audio features. If your Xbox One requires a monitor with speakers, you will need to look elsewhere.

  Answered 9 months ago by OldMainframeGuyVerified Purchase

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Q: Questionthe stand has been very wobbly for me. what can i do? what alternative stands or mounts are compatible?

Asked 2 days ago by lily.

This question was asked about the related product: Acer - KA242Y G0bi 24" IPS LED FHD 120Hz 1ms FreeSync Monitor (HDMI,VGA) - Black

• A:Answer The monitor should not wobble when properly connected to the included monitor stand. We suggest you contact Acer support for assistance with your monitor. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

  Answered 2 days ago by TeamAcer

  
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Q: QuestionDoes this monitor run 1440p

Asked 4 days ago by JJ.

This question was asked about the related product: Acer - KA242Y G0bi 24" IPS LED FHD 120Hz 1ms FreeSync Monitor (HDMI,VGA) - Black

• A:Answer No, the Acer KA242Y G0bi does not run at 1440p resolution. It is a 23.8-inch monitor with a native Full HD (1920 x 1080) resolution and features up to a 120Hz refresh rate.

  Answered 3 days ago by TeamAcer

  
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Q: Questiondoes it let me run 120 fps on my ps5? need to know if it’s good for console gaming

Asked 2 months ago by edgarh.

• A:Answer Yes your console already runs at 120 fps you just don't be able to see it unless you have a monitor that can run 120hz luckily this one does!

  Answered 2 months ago by KimahriVerified Purchase

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Q: QuestionWhat is product height including stand?

Asked 3 months ago by Anonymous.

• A:Answer The dimensions of this monitor with the stand are: 21.21 x 16.71 x 7.28", WxHxD.

  Answered 3 months ago by TeamAcer

  
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Q: QuestionCan this monitor enable 120 fps on the new gen consoles?

Asked 4 months ago by Anonymous.

• A:Answer Yes. Only on certain games it supports it that is.

  Answered 3 months ago by DillonMVerified Purchase

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Q: QuestionDOES THIS CONNECT TO 120 VAC

Asked 4 months ago by Anonymous.

• A:Answer Yes, this monito is designed to connect to standard household electrical outlets, typically 100V - 240VAC 50-60Hz. It uses an external AC/DC adapter that converts the wall outlet voltage to the required DC voltage for the monitor.

  Answered 4 months ago by TeamAcer

  
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Q: Questionwill this monitor work with a dell computer

Asked 4 months ago by Jet.

• A:Answer yes that is what I am using it with

  Answered 4 months ago by CTRVVerified Purchase

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Q: Questionthe manual I received with the monitor says it has an audio in jack. And in the pictures it looks like that is the case as well. but there is none… did i get a manual for a different model?

Asked 6 months ago by Anonymous.

• A:Answer The KA242Y G0bi does not have an audio out port. The user guide will cover all SKU's within the model family. Some models such as the KA242Y Bbmiix have an audio out port and other models do not. We apologize for any inconvenience.

  Answered 6 months ago by TeamAcer

  
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Q: Questioni bought a monitor with speakers but was not available when i went to the store, i look for a replacement and did not have speakers . I want to return the unit and buy another one with speakers integrated.

Asked 6 months ago by LuisP.

• A:Answer This monitor has no speakers

  Answered 2 months ago by FrankSVerified Purchase

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Q: QuestionCan this be used for Apple MacBook desktop & laptop extra screen?

Asked 6 months ago by Anonymous.

• A:Answer Yes it can

  Answered 3 weeks ago by OlamOVerified Purchase

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Q: QuestionWhat is the height from the table? Will my laptop fit below it?

Asked 6 months ago by Height.

• A:Answer No a laptop will not fit under it unless you are keeping the lid closed. I use my laptop as a second monitor that i keep next to it.

  Answered 5 months ago by fiZleVerified Purchase

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