Questions & Answers

Q: QuestionMay I know tgp value and battery backup

Asked 1 year ago by Haricharan.

• A:Answer Maximum graphics power is up to 140 W, and battery life when idle is approximately 6 hours.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionIs the RAM expandable to 32G ?

Asked 1 year ago by AlanO.

• A:Answer Greetings from the Intel team. Thank you for your question. Yes, according to the system specifications on the retailer's website, the Acer Predator Helios Neo - PHN16-72-99PA supports up to 32 GB DDR5-5600 SDRAM; for further information, check the product details: https://www.acer.com/us-en/support/product-support/PHN16-72/NH.QQXAA.002/details For detailed information about the Intel® Core™ i9 processor 14900HX, visit: https://ark.intel.com/content/www/us/en/ark/products/235995/intel-core-i9-processor-14900hx-36m-cache-up-to-5-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionDoes this laptop support 1440p? At a good colour depth?

Asked 1 year ago by Anonymous.

• A:Answer No, this laptop supports a resolution of 1900 x 1200 (WUXGA).

  Answered 1 year ago by TeamAcer

  
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Q: QuestionCan somebody tell the GPU capacity? Is it 8GB?

Asked 1 year ago by Noobmaster.

• A:Answer 8

  Answered 1 year ago by Anonymous

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Q: QuestionIs it possible to pay with cash in the store?

Asked 1 year ago by 123.

• A:Answer Yes

  Answered 11 months ago by AshwinVerified Purchase

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Q: QuestionHello, Does this product come with a carriyig case included in the box?

Asked 1 year ago by Dan.

• A:Answer This laptop does not include a carrying case.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionIs the SSD upgradable? If so, what is the max it can be upgraded to?

Asked 1 year ago by GadielD.

• A:Answer Yes you can install up to a 2TB M.2 SSD drive.

  Answered 1 year ago by TeamAcer

  
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Q: Questionis the RAM can be upgraded to 32 gigabytes

Asked 1 year ago by AlanO.

• A:Answer This has two memory slots, each supporting 8GB or 16GB, for max total of 32GB system memory.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionIs the RAM Upgradeable or not? Two different answers by “TeamAcer.” One states it’s not upgradeable and another states it can be upgraded to 32GB (currently installed with 2 8GB RAM).

Asked 1 year ago by Tito.

• A:Answer This laptop has two DIMM slots each supporting up to 16GB, for max total of 32GB memory. There are no indications that upgrading with compatible memory will cause overheating issues.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionHow long does the battery life last on a medium performance. I need it for long classes with no area to constantly charge it.

Asked 1 year ago by CollegeKid.

• A:Answer The battery in this Predator laptop is rated at max of 6 hours. If you need more specific information we suggest you post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionDoes it have international warranty for both hardware and software problems

Asked 1 year ago by Jerry.

• A:Answer The manufacturer's warranty is a domestic warranty for hardware issues good in the country of purchase. These laptops do have an International Travelers Warranty that applies to genuine travelers only. Our customers who live outside North America and need warranty service will ship the laptop to the US repair location. Once repaired we can ship it back to a US address and they usually provide a friend or family members contact information, address and phone for us to return after repair. Once received the family member/friend ships the laptop to the owner. You can go to our website under Support to book a repair online, or you can contact Chat Support for help with this as well.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionDoes this come with 1x16GB or 2x8GB memory? What is the maximum recommended ram that it can accept? What speed is the RAM in this laptop?

Asked 1 year ago by Youssef.

• A:Answer This laptop comes with 2x8GB memory, both slots supporting up to 16GB DDR5 5600 SO-DIMM for max total of 32GB.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionWhat are the Adobe and DCI-P3 color gamut specs on this model?

Asked 1 year ago by Arty.

Q: QuestionWhat is the maximum Ram and Ssd one can upgrade to? And whats the maximum mhz of ram? And the preloaded 16gb ram is in one slot or two 8gb slots preoccupied?

Asked 1 year ago by Edward.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the Laptop's specifications provided on the Manufacturer's website, the Predator Helios Neo 16 PHN16-72-99PA has the following installed Slot Memory Configuration: 2 x 8GB, and the maximum supported system memory is 32 GB. The system already has a solid-state drive (M.2 SSD) of 1 TB, total solid-state drive capacity; for detailed information, check the product support: https://www.acer.com/us-en/support/product-support/PHN16-72/NH.QQXAA.002/details For detailed information about the Intel® Core™ i9 processor 14900HX, visit: https://ark.intel.com/content/www/us/en/ark/products/235995/intel-core-i9-processor-14900hx-36m-cache-up-to-5-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionIs Star Wars Outlaws free with this model of laptop? Will I get Masterkey for the game?

Asked 1 year ago by Edward.

• A:Answer The instructions to redeem the game are: 1- Go to softwareoffer.intel.com 2 -Sign-in or create an account. Please note: your phone number is required for account verification and access. 3 -Once your account is verified, log in and follow the redemption instructions provided by your participating seller to claim your software. 4 - Agree to the Offer Terms and Conditions and complete the short survey. 5 -Select and download the available software products.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionHow big is the graphics card? How many gigabytes?

Asked 1 year ago by Anonymous.

• A:Answer The RTX 4060 has 8GB RAM

  Answered 1 year ago by Anonymous

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Q: QuestionWhat is the cpu GHZ for this computer??

Asked 1 year ago by Dominic.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the Laptop's specifications provided on the Retailer's website, the Acer - Predator Helios Neo comes with the Intel® Core™ i9 14900HX processor, which has a Max Turbo Frequency of 5.8 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads, then jump to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ i9 processor 14900HX, visit: https://ark.intel.com/content/www/us/en/ark/products/235995/intel-core-i9-processor-14900hx-36m-cache-up-to-5-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionDoes this have an additional slot for SSD?

Asked 1 year ago by AB.

• A:Answer This laptop has two M.2 SSD slots for storage.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionHi. Is this product new?

Asked 11 months ago by Jude.

• A:Answer Yes, I saw one today at BB.

  Answered 11 months ago by Anonymous

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