A:AnswerPer BestBuy's site: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 they state 15 days for a full refund or exchange, with the window extending to 30 days for My Best Buy Plus™ and My Best Buy Total™ members. We do recommend you check their site or contact BestBuy directly for more information.