Questions & Answers

Q: QuestionAre they loud?

Asked 4 years ago by D.

• A:Answer Not very loud unless you position them directly over your ear like you would normal earbuds.

  Answered 4 years ago by 831ktm

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Q: QuestionI’m cyclist and occasionally get caught in rain, can it survive?

Asked 5 years ago by Waterproof.

• A:Answer Yes, they are IP55 rated. Although not rated for total submersion, rain and splashes are covered.

  Answered 5 years ago by JayDubsFL

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Q: QuestionAre they compatible with iPhone 11 and Apple Watch series 6

Asked 4 years ago by Vicwbrooks.

• A:Answer Is do believe they are completely compatible with any Bluetooth compatible device you should be able to connect it up with any Bluetooth compatible device

  Answered 4 years ago by Aly001

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Q: QuestionBought mine 18 months ago. Loved them for about 16 months. Then they stopped syncing with any of my Bluetooth devices. Customer service said to just turn them off and on to reset - didn’t work. Thoughts?

Asked 2 years ago by Spitfire.

• A:Answer Sound like it was one too many devices that was connected . Try a hard reset if its one . I been going on two years + still works great . Delete on devices then re bluetooth. Should work fine .

  Answered 2 years ago by Shaun

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Q: QuestionCan these After Shokz over the ear earphones. Fit comfortable with a bike helmet ⛑️

Asked 3 years ago by Sassypants22.

This question was asked about the related product: AfterShokz - OpenMove Open-Ear Lifestyle Headphones - Pink

• A:Answer Hey there! While it may depend on your helmet and use case, most customers can comfortably wear Shokz with their helmet, we have customers who love wearing their Shokz with their motorcycle helmets, ski/snowboarding helmets and bike helmets.

  Answered 1 month ago by Shokz

  
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Q: QuestionDoes this product have multipoint Bluetooth?

Asked 4 years ago by Steven.

• A:Answer Hey Steven! Yes, OpenMove is equipped with multipoint pairing! Directions on how to pair to two Bluetooth devices can be found in the user manual. Thank you!

  Answered 1 month ago by Shokz

  
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Q: QuestionCan it be used for Skype when talking on Samsung cell phone...may lady friend she can never find good ear buds or headsets ?

Asked 4 years ago by Anonymous.

• A:Answer Hey there! OpenMove is compatible with most Bluetooth devices as well as Android and Apple systems.

  Answered 1 month ago by Shokz

  
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Q: QuestionIs the Microphone voice activated

Asked 4 years ago by Anonymous.

• A:Answer No. You need to hold down the button on the left side to activate the voice commands.

  Answered 2 years ago by DrmanVerified Purchase

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Q: QuestionCan you lay on back with these. I use them to talk mostly

Asked 4 years ago by Ary.

• A:Answer Hey Ary! Sure, you can lay back in OpenMove; however, due to the more rigid headband that goes around the back of your neck, you may need to adjust accordingly to find a comfortable position.

  Answered 1 month ago by Shokz

  
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Q: Questioncan I buy a second pair of these and have my husband watch tv with them while I use mine on my ipad?

Asked 4 years ago by sand835.

• A:Answer Hey there! OpenMove can be paired to a Bluetooth transmitter device then can connect to your TV. You can find a Bluetooth transmitter device online or at your local electronics store.

  Answered 1 month ago by Shokz

  
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Q: QuestionHow much weight is this?

Asked 4 years ago by Fran.

• A:Answer Hi Fran! OpenMove weighs approximately 29 grams.

  Answered 1 month ago by Shokz

  
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Q: QuestionI have a pair of these I bought about 2 years ago. I use them nearly every day for about a half hour. Several months ago, I lost sound in one ear bud and now it shuts off after about 10 minutes, even when fully charged. Are they salvageable?

Asked 4 years ago by Runner.

• A:Answer I believe they're possibly solved trouble I do believe the problem is the battery life inside inside the earbuds are probably is Apple bleed completely wore out in other words the battery is no good it would have to be replaced Just like sooner or later you have to replace the battery in your car this is no different Is while the way I'm not sure of the process or who would be able to supply that kind of service

  Answered 4 years ago by Aly001

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Q: QuestionWill the aftershocks pair with new tvs?

Asked 4 years ago by Butch.

• A:Answer Hey Butch! AfterShokz OpenMove is equipped with Bluetooth v5.0 and can be connected to up to two Bluetooth devices, therefore, if your TV has Bluetooth capabilities then OpenMove should be able to connect to it. If your TV does not have Bluetooth capability, we recommend using a Bluetooth transmitter device to connect your AfterShokz headphones to your TV.

  Answered 1 month ago by Shokz

  
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Q: QuestionCan I get in the shower with them?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 4 years ago by AngelaB

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