“Why does this phone connect to my home WIFI but I am unable to make a WIFI assisted call? I live in Wisconsin but purchased this phone in Arizona. Does that mean anything?”
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Hi. This is Glen from TracFone Wireless. We're sorry that you're having trouble with your phone. Chat with us at http://bit.ly/2qdrKHH so we can check your account and address your question and concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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