Questions & Answers

Name: Aluratek - 13.5" 3K Touchscreen LCD Wi-Fi Digital Photo Frame - Black
Brand: Aluratek
SKU: 6505399
Price: 229.99 USD
Rating: 4.3 (57 reviews)

Aluratek - 13.5" 3K Touchscreen LCD Wi-Fi Digital Photo Frame - Black

Model:: AWS13F; |
SKU:: 6505399

User rating, 4.3 out of 5 stars with 57 reviews.

Highly rated by customers for:

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QuestionWhat type of MicroSD card can be used with the 13.5" 3K Frame and what is the maximum card capacity?
Asked 2 years ago by Photobuff.
- Answer 32GB or smaller. Must be formatted in FAT32.
  Answered 2 years ago by Aluratek
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QuestionHow do you auto start the slideshow in full screen?
Asked 2 years ago by Jon.
- Answer go into settings > system settings > auto on and off and set your on time and off time. This starts the frame. The slideshow may take a few minutes to start but it will eventually start. On bootup the frame first goes to the main home page. Then the slideshow will begin a few minutes later.
  Answered 2 years ago by Aluratek
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QuestionDoes it have to be plugged into a power outlet for it to work?
Asked 2 years ago by Nina.
- Answer Yes. All of our frames must be plugged into an AC outlet.
  Answered 2 years ago by Aluratek
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QuestionIs it compatible with HEIC picture format?
Asked 3 weeks ago by Carlos.
- Answer Not at the moment. Apple's new heic format is somewhat proprietary. Make sure photos are in .jpg format. Heic files can be converted to .jpg.
  Answered 2 weeks ago by Aluratek
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QuestionIs it compatible with picture HEIC format?
Asked 3 weeks ago by Carlos.
- Answer Not at the moment. Apple's new heic format is somewhat proprietary. Make sure photos are in .jpg format. Heic files can be converted to .jpg.
  Answered 2 weeks ago by Aluratek
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QuestionWhat is the input voltage range? Can it be used outside of the US?
Asked 11 months ago by Ari6a.
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QuestionDoes the unit have builtin speaker for video play?
Asked 1 year ago by Sambo.
- Answer Yes, this frame does have built-in speaker.
  Answered 1 year ago by Aluratek
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QuestionCan you hang it on the wall?
Asked 1 year ago by Picky.
- Answer You can. You need to get a VESA mount but there are slots to hang these. Keep in mind these units have to be plugged into a wall outlet or power strip. They do not run on battery. For more support contact [email protected].
  Answered 1 year ago by Aluratek
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QuestionWhen you say that people should only send 1,2, or 3 pictures at a time in an email and they should not be too large, how large a .JPG file size is too large? Also, are the emails sent to an @wififrame.com email that is setup initially?
Asked 1 year ago by RDH1Z.
- Answer Yes, most email clients will not let you send too many photos without zip filing them or uploading them to a share folder for download and the frame does not have a web browser so it cannot handle that sort of protocol. We recommend files be no larger than 1600x1200 resolution. As for the frame's email address this is setup by the FIRST USER. This must be done before anyone can send anything to the frame. For more details on how this works contact us at [email protected].
  Answered 1 year ago by Aluratek
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QuestionHow do you use email to send pictures to this frame? Is email an alternative method to using the app? Is there a limit on the size of an image file that can be displayed? Do the app and the email method both use the built in 32 GB or is card needed?
Asked 1 year ago by RogH.
- Answer Follow up, how big is too big a .jpg file for pictures? Also, do the app and the email methods use the built in 32 GB storage or does it use the cards or a cloud source?
  Answered 1 year ago by Anonymous
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QuestionMust this be plugged into the wall when operating, or is there a rechargeable battery
Asked 2 years ago by Deb.
- Answer Yes, the frame needs to be plugged in to a wall outlet to operate.
  Answered 2 years ago by Aluratek
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QuestionCan it directly access facebook posts
Asked 2 years ago by LouieB940.
- Answer No. At one time you could send photos from FB Messenger to the frame but Facebook has closed those portals (for all companies) while they do updates and change some of their features.
  Answered 2 years ago by Aluratek
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QuestionWill it work with an old phone?
Asked 2 years ago by T.
- Answer Thanks for the note. It depends on how old. As long as your phone has WIFI and can run the Smart Frame app on Android or iOS then you should be in good shape.
  Answered 2 years ago by Aluratek
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QuestionIn the slideshow, is there random picture selection? (This important to me.)
Asked 2 years ago by Freddy.
- Answer Yes. This smart frame does have a random mode.
  Answered 2 years ago by Capt
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QuestionCan I upload photos from my desktop to this
Asked 2 years ago by Joe.
- Answer Yes. There are two main ways. 1) Direct connection using the USB cable. Or 2) Use the FTP method in settings > PC Control on the frame. For full instructions on how to use the FTP transfer send us an email to [email protected]. I can then send you more specifics and tips on how to use the frame.
  Answered 2 years ago by Aluratek
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QuestionCan you have family members send pictures to the frame through the app? Or is it a one sign in/ one app to one frame type deal?
Asked 2 years ago by Ta.
- Answer As long as family members have the app installed on their phone or computer, they can send pics to the smart frame. The administrator for the account has to set everything up on the front end. Once it is set up and family members have the app, they can send a request to the frame to be accepted as approved senders. Once they are approved the first time, they are free to send pics anytime they want to without having to be approved again
  Answered 2 years ago by Capt
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QuestionDoes this frame display cell phone pictures clear on the screen since cellphone have less resolution
Asked 2 years ago by Anonymous.
- Answer It shows my cell pics very clear
  Answered 2 years ago by Anonymous
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QuestionIs there a presentation mode on all of the electronic picture frames?
Asked 2 years ago by Anonymous.
- Answer All of our frames have a slideshow mode. With the frame listed here you can go into settings > album settings and adjust total loop time, slideshow interval, effects, and much more. This one allows the use of our Smart Frame app on phone to send photos to the frame. But you can also use 32GB or smaller SD cards or USB thumb drives for playing photos, or for import and export. Use jpg format, and for video use avi or mp4 format. For more info contact [email protected].
  Answered 2 years ago by Aluratek
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QuestionCan you add captions on each pictures
Asked 2 years ago by RR.
- Answer Yes, you can add captions with the pics
  Answered 2 years ago by Capt
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QuestionHow long will it take for photos to move?
Asked 2 years ago by judala.
- Answer The viewing time for pics on this smart frame is programmable.
  Answered 2 years ago by Capt
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Showing 1-20 of 34 questions

Questions & Answers

Aluratek - 13.5" 3K Touchscreen LCD Wi-Fi Digital Photo Frame - Black

Q: QuestionWhat type of MicroSD card can be used with the 13.5" 3K Frame and what is the maximum card capacity?

Q: QuestionHow do you auto start the slideshow in full screen?

Q: QuestionDoes it have to be plugged into a power outlet for it to work?

Q: QuestionIs it compatible with HEIC picture format?

Q: QuestionIs it compatible with picture HEIC format?

Q: QuestionWhat is the input voltage range? Can it be used outside of the US?

Q: QuestionDoes the unit have builtin speaker for video play?

Q: QuestionCan you hang it on the wall?

Q: QuestionWhen you say that people should only send 1,2, or 3 pictures at a time in an email and they should not be too large, how large a .JPG file size is too large? Also, are the emails sent to an @wififrame.com email that is setup initially?

Q: QuestionHow do you use email to send pictures to this frame? Is email an alternative method to using the app? Is there a limit on the size of an image file that can be displayed? Do the app and the email method both use the built in 32 GB or is card needed?

Q: QuestionMust this be plugged into the wall when operating, or is there a rechargeable battery

Q: QuestionCan it directly access facebook posts

Q: QuestionWill it work with an old phone?

Q: QuestionIn the slideshow, is there random picture selection? (This important to me.)

Q: QuestionCan I upload photos from my desktop to this

Q: QuestionCan you have family members send pictures to the frame through the app? Or is it a one sign in/ one app to one frame type deal?

Q: QuestionDoes this frame display cell phone pictures clear on the screen since cellphone have less resolution

Q: QuestionIs there a presentation mode on all of the electronic picture frames?

Q: QuestionCan you add captions on each pictures

Q: QuestionHow long will it take for photos to move?

QuestionWhat type of MicroSD card can be used with the 13.5" 3K Frame and what is the maximum card capacity?

QuestionHow do you auto start the slideshow in full screen?

QuestionDoes it have to be plugged into a power outlet for it to work?

QuestionIs it compatible with HEIC picture format?

QuestionIs it compatible with picture HEIC format?

QuestionWhat is the input voltage range? Can it be used outside of the US?

QuestionDoes the unit have builtin speaker for video play?

QuestionCan you hang it on the wall?

QuestionWhen you say that people should only send 1,2, or 3 pictures at a time in an email and they should not be too large, how large a .JPG file size is too large? Also, are the emails sent to an @wififrame.com email that is setup initially?

QuestionHow do you use email to send pictures to this frame? Is email an alternative method to using the app? Is there a limit on the size of an image file that can be displayed? Do the app and the email method both use the built in 32 GB or is card needed?

QuestionMust this be plugged into the wall when operating, or is there a rechargeable battery

QuestionCan it directly access facebook posts

QuestionWill it work with an old phone?

QuestionIn the slideshow, is there random picture selection? (This important to me.)

QuestionCan I upload photos from my desktop to this

QuestionCan you have family members send pictures to the frame through the app? Or is it a one sign in/ one app to one frame type deal?

QuestionDoes this frame display cell phone pictures clear on the screen since cellphone have less resolution

QuestionIs there a presentation mode on all of the electronic picture frames?

QuestionCan you add captions on each pictures

QuestionHow long will it take for photos to move?