Questions & Answers

Q: QuestionWhen you send a picture from a phone, can it instantly display or do you have to download, choose pic, and it displays on that menu screen? Seems like a lot of work for a grandparent? Trying to gift to an older grandma.

Asked 6 years ago by Karebear.

• A:Answer The picture just appear on the frame. If you set it up for them, you will see how it works. I purchased one of these frames for my aunt. My father recently passed away and she wanted all his photos and our trip photos. :-) Most of my photos were on my cell phone (iPhone) and it was very easy. I set the account up, then from the app I chose file and clicked on 8 (photos) and hit send. Then they would down load on the frame. I also tried doing one in the store as I was in there asking a question. When I got home it was uploaded. My question was could I save the photos to a USB drive. The salesman was helpful and couldn't find an answer, he seems to believe I can do this from the frame; I've email the company and waiting on a reply. The reason why I want to download the photos on to a USB are two fold should she delete them by accident she has a back up, also when I travel I want her to get the pictures on the frame. I uploaded a few videos and have over 700 photos for my Aunt. She will just have to plug it in and turn it on. Hope this reply helps

  Answered 6 years ago by TomC4TVerified Purchase

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Q: QuestionWill it display vertical pictures?

Asked 6 years ago by Jan.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer If you are asking if you can turn the frame vertical and it will flip to match, no, but if you load up a vertical photo it will display it, the frame remains horizontal though.

  Answered 6 years ago by JefftotheLoeffVerified Purchase

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Q: QuestionCan the internal 16GB storage capacity be extended with a SD or USB storage device? OR Is the SD and USB storage slots used only for data transfer to the 16GB internal storage?

Asked 6 years ago by StorageCapacity.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer yes, yes it can be increased by using an sd card then in settings hit ALL for all pictures to be shown

  Answered 6 years ago by charlied

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Q: QuestionDoes my elderly mom need wifi in her house in order for the frame to work or for me to send photos to it via my iPhone?

Asked 5 years ago by Gift.

• A:Answer Yes, the frame needs to be connected to wifi for you to sent pictures to you via your phone. Once it is saved to the internal memory, you can run the slideshow without wifi.

  Answered 5 years ago by AluratekSupport

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Q: QuestionI want to give this as a gift to my elderly relative- can I upload pictures to the frame from my phone if I have the app? (And they don't?) I would be remote.

Asked 6 years ago by Kos.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Yes. Any phone.

  Answered 6 years ago by Ivan

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Q: QuestionCan more than one phone pair to the frame, so multiple people may download photos directly to it?

Asked 6 years ago by Photo.

• A:Answer Yes. Easy to connect multiple phones, tablets and computers. Also accepts USB memory stick and other sources.

  Answered 6 years ago by FsF1

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Q: QuestionIs there a limit to SD card capacity?

Asked 5 years ago by njnj.

• A:Answer For this model we recommend 128GB or less.

  Answered 5 years ago by Aluratek

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Q: QuestionHow do I fix the "push token empty, activation failed" error? Says I'm connected to my wifi but this error pops up and I can't bind to my phone.

Asked 4 years ago by BigBen.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Give us a call at 866-580-1978 opt 2 and we can help you out.

  Answered 4 years ago by Aluratek

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Q: QuestionIs it compatible with Samsung phones?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Yes, it is compatible with Samsung devices.

  Answered 5 years ago by Aluratek

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Q: QuestionHow do I back up the pictures on the internal storage onto a memory card? I am trying to get some of those pics for our parents to put on their frames we just bought them.

Asked 4 years ago by RJ.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Click on the link below for steps on copying and deleting photos from the frame. https://aluratek.com/helpdesk/014474-CopyingDeleting-photos-photos-for-AWS-series-frame

  Answered 4 years ago by Aluratek

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Q: Questioncan you display the clock function when not viewing pic?

Asked 5 years ago by rosie.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Yes, the clock can be displayed without showing any images.

  Answered 5 years ago by Aluratek

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Q: QuestionCan the photos have background music that you add to it

Asked 5 years ago by Stacy.

• A:Answer Yes, you can do slideshow with background music.

  Answered 5 years ago by AluratekSupport

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Q: QuestionWhat is the aspect ratio for this frame?

Asked 3 years ago by Julie.

• A:Answer Resolution - 1920 x 1080 (16:9 aspect ratio)

  Answered 3 years ago by Aluratek

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Q: QuestionDes this unit have an on/off switch or does it have to be unplugged to turn it off?

Asked 3 years ago by Marl.

• A:Answer This unit has an on and off button on the back.

  Answered 3 years ago by Aluratek

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Q: QuestionIf I use a SD card, what are my options? What size and format? I read something about a FAT32, but I am not too techy with this stuff........

Asked 3 years ago by Lauren.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer All of our photo frames can make use of SD cards. We recommend nothing larger than 32GB. The format should be FAT32. Most cards 32GB or smaller are formatted in FAT32, but if not your computer can do the format very easily. For more tips simply contact tech support at [email protected].

  Answered 3 years ago by Aluratek

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Q: QuestionIs there a 'wall hanging' option?

Asked 4 years ago by dutch50.

• A:Answer The frame has two slot hook wall hangers on the back of the frame.

  Answered 4 years ago by Aluratek

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Q: QuestionWhat size is the screen? Is 15:6 the size of the frame or the size of just the screen.

Asked 4 years ago by fototim.

• A:Answer 15.6" is the diagonal size of the LCD.

  Answered 4 years ago by Aluratek

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Q: QuestionDoes it have a battery? Will it work without a cord?

Asked 4 years ago by Anonymous.

• A:Answer No battery. Must stay plugged in...

  Answered 4 years ago by DannyP

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Q: QuestionIf I purchase this for an elderly relative, set everything up at my house and add pictures, and then drop it off for her is it easy to change the wifi setup? I can not go into where she lives and set it up there.

Asked 5 years ago by Relative.

This question was asked about the related product: Aluratek - 10" Touchscreen LCD Wi-Fi Digital Photo Frame - Black

• A:Answer Yes, setting up the Wi-Fi is very easy.

  Answered 5 years ago by Aluratek

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