A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerIt's about 33feet/10m, but the performance wil be affected by the interference like cell phone towers, dense wifi networks, and other transmitting devices, and also physical object like wall.
A:AnswerThe call comes in both sides which mean that you can hear the one on the other side from both earbuds, but there is only one mic on the right side. If you have the problem, please feel free to contact us via [email protected].
A:AnswerI do not believe these are the Neo. These are smaller, and fit very comfortable and discreet (if that makes sense?). There is very little tutorial or help when it comes to problems with these. One time my left earbud went solo for 5 days and came back, nothing in customer service could explain it, because they are a newer product.
