A:AnswerYes, one year according to the warranty company and I had to use it unfortunately. There’s a warranty card that comes with instructions and the phone number to the warranty company. Make sure you keep this card because the Best Buy employees at the store have no idea and will be zero help trying to help you track down this information. My phone came defective but because it was
outside the 14 day return policy (I had the phone for 20 days) Best Buy would not exchange it and the employee refused to help me obtain the phone number stating it was now “my issue”
A:AnswerIt's a pre-owned phone restored to factory settings and ready to use with your sim card. Mine works great and almost couldn't tell it had been used before. The only downside (being previously used) is that the battery life is a little degraded. Mine is at 84%, but works just fine for me.
A:AnswerMy sister had an old tracfone and Verizon as the provider and she had the same concern. But the tech used a data transfer app and not only did all her apps and photos transfer but she can also stay with Verizon. The BB staff is really great about answering questions and providing tech support.
A:AnswerYes, It did for me
Have service with At&t and replaced the sim card---- it was done at the store and my phone number was back
Still needed to do the full backup but number and messages came through right away from the store
