Questions & Answers

Q: QuestionDoes this camera have object detection?

• A:Answer Yes, with an Arlo Secure plan, this camera has object detection.

Q: QuestionWhat is the maximum wireless range for this camera?

• A:Answer The maximum wireless range for this camera is 300 feet.

Q: QuestionDoes this security camera have audio communication?

• A:Answer Yes, this security camera has two-way audio communication.

Q: QuestionDoes this camera system come with a charging station?

• A:Answer Yes, this camera system includes a dual battery charging station.

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, this camera has night vision.

Q: QuestionCan I use this camera for both indoor and outdoor?

• A:Answer Yes, this camera is suitable for both indoor and outdoor use.

Q: QuestionIf I purchase an Arlo Ultra 2 Kit that comes with a base station, can I also add other addon cameras that are not Ultra? Such as Pro 3 cameras or some of the other 1080p options and sync them to the same base station? Thank you!

Asked 5 years ago by Austin.

• A:Answer The Arlo SmartHub VMB5000 is compatible with the following Arlo products: Arlo Ultra, Ultra 2, Essential wire-free, Pro 3, Pro 3 Floodlight Camera, Pro 2, Pro, Wire-Free, Video Doorbell, and Audio Doorbell. ^KN

  Answered 5 years ago by Arlo Team

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Q: QuestionIs the Arlo Ultra 2 Spotlight camera battery powered only or is there an option to hardwire the camera to power?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black

• A:Answer There are 2 power charging options: (1) Arlo Solar Panel Charger, (2) Outdoor Magnetic Charging Cable (25 ft). The solar panel has a built-in magnetic cable. The magnetic connection is on the bottom of each Ultra camera. Note: battery installation is still required but you won't need to remove them to for charging

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionCan you hook the base station to a monitor using HDMI? If I installed 10 cameras how many solar panel chargers would be needed? What is the actual battery life if you didn’t use solar charger?

Asked 5 years ago by Mdsy.

• A:Answer So many good questions and here are your answers: 1. Yes and no with the HDMI connection. Not a direct HDMI connection to the monitor from the base station, but through your desktop or laptop via online account connection. 2. Each camera will need it's own power source as the Arlo branded solar panel or extended magnetized power cord only has one charging connector. 3. Battery life is dependent on activation usage. Mine varies from 3 to 6 months depending on how often the motion sensor is activated and records, whether I have it activate spot light and siren or talk through it. It is dependent on usage. Your usage amount might be different from mine to the next person. I have a condo in the city that I haven't been back for a few months due to the high infection rate. My batteries will last about 6 months with about once every two week motion activation as the doorman delivers my mail and packages to my front foyer 5 minutes activation and spot lights per occurrence. My housekeeper once every three weeks for an hour to dust and maintain place, Occasional checking the place and panning around once after my housekeeper leaves for about a minute or two. So, not a lot of daily usage for my batteries to last at least 6 months before another charge. Hope this help. My suggestion would be before considering solar panels or wired connections, try using the system for a month and see how much battery life you have from your app. from your usage.

  Answered 5 years ago by RobertVerified Purchase

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Q: QuestionIs there a monthly fee for the system?

Asked 4 years ago by Msnow.

• A:Answer No. You do not have to have a monthly subscription. The system does come with a 3 month trial to Arlo Secure. Arlo Secure gets you 30 day storage up to 4k resolution and emergency response. If you don't have any subscription you are limited to a 7 day storage and I believe up to 2k resolution. I have attached a comparison of 3 Arlo plans.

  Answered 4 years ago by Oh4dogVerified Purchase

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Q: QuestionHow far can the camera be from the base station and still transmit a clear signal?

Asked 5 years ago by Abbster.

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station. The following materials reduce signal strength the most: Large quantities of water, such as the water in a fish tank or water heater Metal Glass, especially mirrors Ceramic Stone Concrete Brick Unusually thick walls and ceilings

  Answered 5 years ago by Arlo Team

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Q: QuestionDoes this work in extreme cold temperatures? What is the minimum temperature that it will still function? The older systems did not work well in cold temperatures.

Asked 5 years ago by adk93490d.

• A:Answer The operating temperatures for Arlo Ultra 2 are: -4°F to 140°F (-20°C to 60°C). The Arlo Ultra 2 cameras work in a wide variety of weather conditions, including sun, wind, rain, and snow.^KN

  Answered 5 years ago by ArloTeam

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Q: QuestionIs it a requirement to have a HUB of some type, or can you manage the camera's directly from a mobile device?

Asked 5 years ago by Matt.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black

• A:Answer The Ultra 2 does need a smarthub or base station to operate. However, once paired to a base station all devices can be managed through the Arlo app.

  Answered 5 years ago by avitguruVerified Purchase

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Q: QuestionThe Arlo Ultra 2 support 1 TB Sd card and loop recording? Thanks.

Asked 5 years ago by Calvin.

• A:Answer I had the same question and Arlo support states, the base station VMB5000 supports micro-SD cards up to 256GB

  Answered 5 years ago by Orevin

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Q: QuestionIf I choose no subcription plan, how do I record? Does it record to cloud for free like the old plans? If not, how do I watch my videos? Will I have to remove the SD card to watch the play back?

Asked 5 years ago by JW.

• A:Answer You have to remove the storage card to see anything. My free 3-month trial ended today 03/29/2023 and I now have no feeds to see. I needed this feature most of all. If I had known I'd have to remove the tiny storage card, plug it in to my computer just to see the feeds from the day, I would never have purchased this system! Not only that but the batteries never last more than a few days unless you have them set to the very lowest settings and then they don't pick up anything. So disappointed - I feel scammed and lied to by Best Buy rep and Arlo Support. Much better systems for so much less, including Eufy!

  Answered 3 years ago by KCS7op

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Q: QuestionHow many cameras can be added to the Ultra 2 system?

Asked 5 years ago by Vince.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black

• A:Answer As far as I know you can have up to 20. So far I have 12 hooked up & I absolutely love them! I will eventually add a few more in the future.

  Answered 5 years ago by NineballdaveVerified Purchase

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Q: Questionwhat is the manugfacturer's warranty

Asked 3 years ago by Anonymous.

• A:Answer dont buy these unless you want to pay for Arlo secure to keep any of your videos. I have tried to contact arlo and they are not helpful.

  Answered 3 years ago by kimber

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Q: QuestionCan a Wi-Fi extender be used with the base to extend the camera placement range over 300 feet?

Asked 4 years ago by DCT.

• A:Answer Yes, you can utilize a wifi extender with your Smart Hub or Base Station.

  Answered 4 years ago by Arlo Team

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Q: QuestionHow many mbps is required for Arlo ultra 2, pro 4 and pro 3?

Asked 4 years ago by Squirty.

• A:Answer The cameras require 3 Mbps upload speed per camera. To learn more, please check this article : https://kb.arlo.com/000062043/. ^RM

  Answered 4 years ago by Arlo Team

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