Questions & Answers

Q: QuestionIs this compatible with Frontier?

Asked 3 years ago by Chris.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionCan the ARRIS Surfboard AC1600 handle Xfinity superfast internet of 600 mbps

Asked 3 years ago by mamaG.

• A:Answer Dear user, this product supports DOCSIS 3.0 cable modem & AC Wi-Fi router best for cable internet speed plans up to 400 Mbps

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionCan I temporarily disable 5ghz band to connect smart plugs

Asked 3 years ago by Anonymous.

• A:Answer Yes you can disable the 5ghz band. If both bands are active the smart device should only see the 2.4ghz.

  Answered 3 years ago by domcarrenoVerified Purchase

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Q: QuestionWill this work with Tp-link mesh system?

Asked 3 years ago by Kmac.

• A:Answer Dear user, this product is a gateway and has Wi-Fi. It will not work as a node in a mesh system. If you connect a mesh system, please ensure to place in bridge mode to reduce interference.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs the ARRIS-Surfboard AC1600 dual-band router with 16x4 docsis 3.0 cable model compatible with Orbital cable company at Sun Lakes AZ 85248

Asked 3 years ago by Bobcat.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionWill this unit work out of the USA?

Asked 3 years ago by TM.

• A:Answer The SURFboard products are designed to work in the USA.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with Frontier?

Asked 3 years ago by pj1234.

• A:Answer It works with Cable internet. I think Frontier is DSL/Telephone line

  Answered 3 years ago by gvrobison

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Q: QuestionCan the Arris SURFboard (SBG10) cable wireless router be connected to a Nokia optical fiber modem (SN: ALCLFGB6B656) so that the Nokia feeds (service provider) internet data to the Arris and the Arris then acts as a wireless router? If so, how?

Asked 3 years ago by Lee.

• A:Answer In this case, it would be easier to use a router solution with the Fiber modem. The input connection to the modem is cable.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionDo all modem/routers come with a private and guest logon capabilities?

Asked 3 years ago by Anonymous.

• A:Answer Guest Network access is a feature available for certain products. For Guest network, if your device supports it, it will be available in the Web GUI based application.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs this compatible with RCN?

Asked 4 years ago by David.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 2 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with AT & T Internet?

Asked 4 years ago by basic.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionIs it compatible with Atlantic Broadband ?

Asked 4 years ago by Neysa.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionI have a ARRISvBGW210-700 router. I need to find where the Pin # is.

Asked 4 years ago by FLMC.

• A:Answer On the bottom

  Answered 3 years ago by ArrisRouterMonitorSBG10

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Q: QuestionHow do I change my pass word

Asked 4 years ago by GmaMiller.

• A:Answer I had an issue with this as well. I had to delete the Arris apps from my phone and restart the router using the reset button then download the surfboard apps and go through the process as if you were setting it up for the first time again in order to change the password.

  Answered 3 years ago by Star1Verified Purchase

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Q: QuestionDoes this work with Mediacom?

Asked 4 years ago by Anonymous.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionWill this Arris work with Sparklight internet

Asked 4 years ago by Tutu.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionIs this modem/router compatible with Verizon Fios?

Asked 4 years ago by Anonymous.

• A:Answer Please note that this is a cable modem, not designed for fiber based service. This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionWill this work with Ziply?

Asked 4 years ago by Anonymous.

Q: QuestionIs it 4 or 5 G ?

Asked 4 years ago by Lichoniespi.

• A:Answer It is 2.4g and 5g. You can have two concurrently.

  Answered 4 years ago by ArrisModemRouter

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