Questions & Answers

Q: QuestionDoes this monitor also have speakers or do I have to attach an audio output like earbuds?

Asked 5 years ago by Anonymous.

• A:Answer I found out it does have speakers because I found this in the specs sheet. Speaker (Built-in) 2 W x 2 Stereo, RMS

  Answered 5 years ago by Dee1

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Q: QuestionI can not get my camera to work, I have a Apple Mini M1, can anyone give me a way to make the camera work.

Asked 5 years ago by SEJ.

• A:Answer Please reach out to our support team here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan I continue to use my external speakers with this monitor?

Asked 5 years ago by Anonymous.

• A:Answer I already had external speakers for my pc before I got this monitor and I have continued to use these speakers. So, yes.

  Answered 5 years ago by Dee1

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Q: QuestionDoes it come with the DisplayPort Cable or do I have to buy one?

Asked 5 years ago by Sebas.

• A:Answer Yes, this model comes with a display port cable.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionThis monitor says it has an adjustable stand, but how do you adjust the height?

Asked 5 years ago by PB.

• A:Answer This monitor does not have an adjustable stand. We will edit the listing to reflect this. https://www.asus.com/Displays-Desktops/Monitors/Business/BE24EQK/techspec/

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionThe monitor specs say 160 hz but even when using the display port the monitor can only be set to 60 hz. Is this a mistake on Best Buy or is there something I am missing?

Asked 5 years ago by Alex.

• A:Answer This is a typo on Bestbuy's end and I have forwarded this information to be changed. It is 60hz.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs this monitor compatible with a Mac Book Pro?

Asked 5 years ago by JIm.

• A:Answer Yes, this model is compatible with Mac Book Pro.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWill this connect to a Lenovo Yoga so I can use it as a dual screen with my laptop?

Asked 5 years ago by Buttercup.

• A:Answer Yes. That is what I have. I have an Envy. It works great;. Although I don't know really how strong the speakers are. I have had external speakers on my HP for years and continue to use these.

  Answered 5 years ago by Dee1

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Q: QuestionWhat is the total height with the stand?

Asked 5 years ago by Interestedbuyer.

• A:Answer The height is 17 inches from the bottom of the base to top of camera which is built in.

  Answered 5 years ago by Person25Verified Purchase

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Q: QuestionI just purchased- been using for a few days for meetings. Everything works fine except the speaker is very bad. Even the speaker from the laptop is much better. Is there a way to improve the speaker so I don't need to use headphone or return this ?

Asked 5 years ago by Munira.

• A:Answer No unfortunately not. If the speaker quality is poor, we would suggest using a headset or returning the unit to your reseller.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the camera detachable? Can I turn it on and off when I am using the monitor? In other words, while using the monitor turn on the camera ONLY when I need it...

Asked 5 years ago by Tb.

• A:Answer My monitor has a USB connection to my desktop. In addition to activating the privacy shutter, I unplug the USB cable when not using the monitor for video.

  Answered 5 years ago by NewYorker

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Q: QuestionCan I connect a Surface Pro to this monitor? What additional cables are needed?

Asked 5 years ago by Kelly.

• A:Answer Yes, the Surface Pro can be connected to the monitor using a USB-C to HDMI, or a USB-C to DisplayPort video adapter.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes this monitor/webcam work with Chromebook?

Asked 5 years ago by MR.

• A:Answer Yes it works. We bought this for my son school work and it is chrome book

  Answered 5 years ago by AyyappanVerified Purchase

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Q: QuestionHello, Would anyone be able to tell me the height from the bottom of base (on lowest setting) to top of camera, please? I have a small secretary desk and want to make sure it fits! Thank you!

Asked 4 years ago by WFH.

• A:Answer The height from the bottom of the base to the top of the camera is 17".

  Answered 4 years ago by PaulVerified Purchase

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Q: QuestionWhat cable do I need to connect to a Chromebook?

Asked 5 years ago by Elizabeth.

• A:Answer You will need a HDMI cable.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWill this monitor work with a google chrome book?

Asked 5 years ago by Dave.

• A:Answer Yes, you can connect this monitor to a Google Chromebook.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes this monitory have ethernet cable port

Asked 5 months ago by Neo.

This question was asked about the related product: ASUS - 23.8" FHD IPS Video Conference Business Monitor with Webcam (DisplayPort,HDMI)

• A:Answer The ASUS BE24EQK Business Monitor does not include an Ethernet port.

  Answered 5 months ago by ASUS Answers

  
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Q: QuestionI want to get the ASUS BE24EQK with a built-in 2MP Full HD webcam and stereo spearkers. Can I use the DisplayPort to use the webcam and spearkers or must I only use HDMI for that. Does this monitor have a USB port that can carry the webcam and spearkers?

Asked 2 years ago by LarryH.

Q: QuestionIs this monitor compatible with a Samsung laptop?

Asked 3 years ago by Mikey.

• A:Answer I don’t know. The monitor has a number of great features. It was not compatible with my new mini Mac , so I returned it.

  Answered 3 years ago by greatVerified Purchase

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