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Hi lil2125, thanks for having one of our phones. I would feel the same way if I were in the same situation. Kindly try to perform the following troubleshooting steps here: https://support.motorola.com/us/en/documents/MG5074. And if you encounter problems while doing so, please send us an email to [email protected] referring to this post. Please share more details like what apps are you using when this issue occurs. We'll be glad to assist. -Ruby
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