A:AnswerHello, thanks for reaching out. Seems you received the wrong instruction manual. Kindly contact us either call us toll-free at 1 866.832.4843 or email us at [email protected] and we will either email or mail the right instruction manual to you. Have a great day.
The BELLA team.
A:AnswerMardle and other stone or faux countertops will burn at high temperatures. The plastic is an attempt to protect surfaces below the toaster, but an additional tray or heat sink is best.
A:AnswerAs you can tell from the official company's answer ("No, it is not a defect. Have a nice day.") that is just the way the toaster is designed to work (if you consider that working). The fact that it is designed so poorly and therefore toasts unevenly isn't considered a defect by the folks as Bella who would have to fix the problem if they admitted that it is a problem. So they won't offer you any resolution to the problem, other than encouraging you and your half-burnt, half-untoasted bread to have a nice day.
A:AnswerI think that must be a misprint since right under the Defrost Cycle heading it states " Your toaster both DEFROSTS and TOASTS bread in a single cycle. I defrosted an English muffin; it just took a bit longer than if it was already thawed.
