Questions & Answers

Q: QuestionIf I buy a wireless printer online from best buy, and I am a "bestbuy total member" (the new plan), will they set it up for me for free, or do I have to pay an additional fee. I called the store to ask a question, and was rolled over to the Philippines

Asked 1 year ago by Cleo.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Remote services to set up a printer are included with My Best Buy Total. If you wanted us to come to your home to set up a printer, that would be an extra charge. We are typically unable to set up a printer in store.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAs a future TotalTech member, will a tech come to our home (we are in our 80's) and need help on our desk top, as well as Apple phones and tablets. Will a Tech support person make house calls? Items not prchased at Best Buy.

Asked 1 year ago by LolaLee43.

• A:Answer Yes a tech will come to you and help you with anything you need.

  Answered 1 year ago by AndrewHVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDOES GEEK SQUAD/MBBT include installation and parts for the car audio components like stereos, speakers, alarms?

Asked 1 year ago by EJR.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer While My Best Buy Total does not include the additional parts and accessories that might be needed to have a car stereo, alarm, or speakers installed, we do run promotions often that may include basic installation at no cost. For more information and the most current promotions, you will want to visit BestBuy.com and www.bestbuy.com/memberships.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow to cancel my yearly subscription?

Asked 1 year ago by Bert.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you would like to cancel your My Best Buy Total membership, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes total tech cover items that are refurbished?

Asked 1 year ago by Aman.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer I believe so I know they only charge you if ur gonna buy a new part.

  Answered 1 year ago by Pick

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy was my renewal fee $190.79?

Asked 1 year ago by Mark.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer My Best Buy Total is $179.99 plus taxes. That is likely why the renewal fee was that amount. You should have received an email receipt once your membership renewed. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

  Helpful (10)Unhelpful (10)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes my total tech support automatically renew?

Asked 1 year ago by Heidi.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer That's a great question! Our memberships are set up to automatically renew each year, but can be cancelled at any time. You can view the terms and conditions of your plan here at www.bestbuy.com/services/plans/termsconditions. Be sure to also check out everything your membership has to offer at https://www.bestbuy.com/total. Have a great day!

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm purchasing a TV open box and I have a Best Buy Total. Do I need to purchase a 5 year extended warranty if I keep my membership current?? Will I still be covered in 5 years or should I buy the warranty?? Will have 60 to return??

Asked 1 year ago by Bill.

• A:Answer From my understanding, if you keep your Total Membership current, buying an extended warranty would be unnecessary.

  Answered 1 year ago by RitaJ

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWith the member ship I got a tv you guys installed it’s a big tv it takes 2 people to move it I’m moving do you guys come out and take it down and move it

Asked 1 year ago by Spursfan3318.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer We do not move products from one home to another. We are able to come out to your home and uninstall the TV, and then you would be responsible for moving it to the new home, and then we can then come out and install it again. There would be fees associated with both the uninstallation and installation of the TV. To find out more, please give us a call at 1 (800) GEEK-SQUAD or 1 (800) 433-5778.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a gaming computer purchased elsewhere. Can this program help me troubleshoot my issues remotely?

Asked 1 year ago by GC.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Yes, you can bring your computer into your local store or you can get Remote Support with your My Best Buy Total membership. You can find out more at www.bestbuy.com/total or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAs a total tech member and business owner, can I speak with someone about the best option to set up multiple computers with Microsoft and management?

Asked 1 year ago by CornerstoneBilling.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you are looking for assistance with your business needs, please give one of our Best Buy Business Account Managers a call at 1 (800) 304-7955. They can discuss your needs with you and help work out a solution. My Best Buy Total is intended for consumers, not businesses, so I'm not sure if this type of stuff would be covered, but the Best Buy Business Account Manager would be able to go over all of your options with you.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought refrigerator 10 years ago from Best Buy, but I didn’t have Total tech at that time. I bought total tech about 3 years ago. Will it cover my refrigerator I bought 10 years ago?

Asked 1 year ago by Mike.

• A:Answer Regardless of timeframe or where the item was purchased, they will give you the best advice and help for your products that may need attention/ repair. Depending on how old it is, they themselves might not be able to fix it just because they might not have the parts anymore, but could direct you to options.

  Answered 1 year ago by GIJoe

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWith total tech how long do you have to exchange a product

Asked 1 year ago by Ray.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer 60 day return/exchange window

  Answered 1 year ago by Cool

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to cancel my Total Teck Membership just charged to my mastercharge account. I want the charge of $179.99 removed as soon as possible.

Asked 1 year ago by Eddie.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you need to cancel your My Best Buy Total membership, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289, and we can assist with getting this taken care of.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased a Big Screen Sony Smart TV and a surround sound system to go with it from Best Buy around 4 years ago. I have lost bluetooth connectivity on my rear speakers and subwoofer. Would membership cover coming out to fix the problem?

Asked 1 year ago by DanaLW.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Thank you for your question! Being a member of My Best Buy Total provides you with 20% off the cost of repair labor. Please give us a call at (800) GEEK-SQUAD, which is (800) 433-5778 for more information.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondid not renew my membership , now my wall oven is broken , can i buy total tech support then have my wall oven repaired by buying another membership

Asked 1 year ago by Anonymous.

• A:Answer Yes!

  Answered 1 year ago by NHSGTMOMVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes totaltech protect gaming headsets that are having wiring issues?

Asked 1 year ago by Elise.

• A:Answer THE ANSWER IS YES, I'VE HAD THAT HAPPEN A FEW TIMES AND IT WAS COVERED.

  Answered 1 year ago by 501Longhorn

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am a total tech subscriber if I purchase a new tv will best buy come to my home to set it up

Asked 1 year ago by G.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer They delivered and setup my TV for no extra charge because I was a Total Tech member.

  Answered 1 year ago by TAG007

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes best buy total cover installation of an outdoor ring flood camera

Asked 1 year ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer My Best Buy Total does not include free installation. A Smart floodlight replacement installation would be $169.99. If you would like to place an order to have that service performed, we would recommend you visit your local store or give us a call at 1 (800) GEEK-SQUAD or 1 (800) 433-5778.

  Answered 1 year ago by Memberships Expert Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)