A:Answer Hello, Tony,
Thank you for reaching out and sharing your concern about your Definitive Technology Dymension tower speaker. It’s disappointing to hear about the issue with the midrange speaker, and we’d like to help you get this resolved.
With your My Best Buy Total™ Membership, Geek Squad typically evaluates the situation to determine whether the specific part (in this case, the midrange speaker) can be repaired or if a full replacement of the tower is necessary. The outcome depends on the nature of the issue and the repair process recommended by the manufacturer.
To get started, I recommend contacting Geek Squad at 1-800-433-5778 or visiting your local Best Buy store. Be sure to mention your membership, as it may provide you with coverage or discounts for repair or replacement. They’ll be able to assess your case and provide you with the next steps.
If you have any additional questions or need further assistance, feel free to connect with us on one of our social media platforms:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We’re here to help ensure your issue is resolved quickly and effectively.
Best regards,
