Questions & Answers

Name: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Brand: Bose
SKU: 12563904
Price: 279 USD
Availability: SoldOut
Rating: 4.3 (4185 reviews)

Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone

Model:: 870730-0020; |
SKU:: 12563904

User rating, 4.3 out of 5 stars with 4185 reviews.

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QuestionCan you pair 2 device at same time? If so how?
Asked 3 years ago by hopeful.
- Answer I just purchased these at a cost of $277 and found only one blue tooth device can connect at a time. This is frustrating if you are using them with multiple devices and need to manually select between connections. The previous version of the same ear buds allows for this option, so this is a step back in my opinion. Not acceptable for the high cost.
  Answered 3 years ago by Anonymous
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QuestionAre these headphones comfortable to sleep in? I'm a side sleeper and looking for a pair of headphones to drown out my partner's snoring.
Asked 3 years ago by Alex.
- Answer I disagree with previous answer, I doubt he's actually tried. I HAVE these and DO sleep with them for noise suppression. I also have Apple AirPods Pro 2's that I've tried sleeping with. Those are 'ok' on suppression but just as noticeable on side sleeping as the Bose. The Bose LOOK bulkier and ARE a tiny bit bigger, BUT somehow they are actually are comfortable to sleep (including side sleeping) and have excellent noise suppression (better than the apples btw). It's worth a try for you. They work for me even better than the AirPod Pros 2 (side sleeper)
  Answered 3 years ago by ronos
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QuestionHow do these compare to the Bose Sport Earbuds in terms of staying in the ear when you are working out, running etc.
Asked 3 years ago by Viperess.
- Answer I have run with them in and have yet to even feel them move.
  Answered 3 years ago by Wheels
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QuestionAre all these positive reviews just Bose and BestBuy employees trying to generate interest? They are all way too positive. I agree it looks bogus.
Asked 3 years ago by mkr.
- Answer No, these are reviews left from members from the tech insider network program. Not Best Buy or Bose employees.
  Answered 3 years ago by Osbrandon
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QuestionHas the update gone out yet for single side use? And will the update allow you to be able to talk on the phone with the left side only?
Asked 3 years ago by KingMidas.
- Answer Not yet and that my biggest problem with these ear buds it’s 2023 and Bose is still making us use the right ear bud as the main. Still thinking bout returning them back because of this issue.
  Answered 3 years ago by NicholasF
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QuestionIs there any noticeable delay between audio and video when watching movies (streaming)? Thank you.
Asked 2 years ago by Lpgomes.
- Answer It depends on your source audio device. There isn't a delay on my iPhone, iPad, or MacBook Air. There is a slight delay on my Asus ROG Ally running Windows 11, but only when gaming. The built-in Movies & TV app can correct for the delay. Some devices/apps can correct for the delay, others can't. It's something you'll need to experiment with.
  Answered 2 years ago by Pablo
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QuestionHow are there lots of (all positive) reviews for these when they aren't out yet? Even large publications aren't releasing reviews until they are available for pre-order on the 15th.
Asked 3 years ago by Andy.
- Answer Anonymous is correct, products are given to reviewer‘s in a Best Buy program called tech insiders. Reviewers try them out and leave their review
  Answered 3 years ago by Elegit
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Questionare these earbuds fully compatible with apple ipod nano 7th generation?
Asked 3 years ago by Chester.
- Answer While the earbuds should connect to the iPod Nano 7th Gen. To access the full range of features available to the earbuds, we'd recommend connecting them to a phone with the Bose Music app on it.
  Answered 3 years ago by Bose Support
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QuestionWhat is the difference between Bose ll earbuds vs the Bose QuietComfort noise cancelling earbuds? other than $50.00 difference? Thank you
Asked 3 years ago by MDUB.
This question was asked about the related product: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
- Answer They are noticeably smaller, for starters. This is the first pair of in-ear Bose headphones that don’t stick OUT. The quality of the sound is quite nice—depth, hi-lo range, and yes, good, crisp bass too. Lastly, and for me, most critical—they fit snugly in both ears and don’t feel like they’re ‘just about’ to fall out. It’s definitely worth experimenting with the supplied wings and silicon gel buds. The matching Bose app (iOS and Android) will help you figure out which ones fit just right. I own earbuds from Jabra, Sony, Apple, and these are my new favorites.
  Answered 3 years ago by FRUSTRATED
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QuestionAre these good for small ears? The original AirPods are about the only earbuds I can use without them falling out. AirPod Pros are the worst. Don’t stay in at all. I’d love to have noise cancelling but don’t need another expensive paperweight.
Asked 3 years ago by TxGirl22.
- Answer I had the same problem with air pods pros even with all the size buds. These have an extra piece also in different sizes that help them stay in. It may look uncomfortable but is not at all.
  Answered 3 years ago by IrvinR
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QuestionIs the case itself wireless chargin capable?
Asked 3 years ago by AdrianV.
- Answer Wireless charging is not available.
  Answered 3 years ago by Bose Support
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QuestionHow are they with heavy sweating while working out?
Asked 2 years ago by Tjune.
This question was asked about the related product: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Eclipse Gray
- Answer When ever is hot outside i sweat a lot and i mean a lot. I haven't had any issues of them falling out. As long as you use the correct size ear tips i think you'll have no issue.
  Answered 2 years ago by Fabian
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QuestionAnyone else with connection issues? My wife had them working with her android. But when she tries to reconnect she has to shut off blue tooth on the phone and turn back on. The old skull candy ones she has connects right away all the time no issues.
Asked 3 years ago by Chip.
- Answer I have not. I’m also using IOS so doesn’t directly relate. I would check to ensure the phone and earbuds’ firmware are up to date. If that fails, forget the device and pair it again to create a new connection.
  Answered 3 years ago by ram37
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QuestionWhat are the instructions for cleaning the earbuds/domes ? Does sweating over time reduce the longevity of the buds and if yes how is this measured ( weeks, months, etc)?
Asked 3 years ago by BBYat63sep30.
- Answer The QuietComfort Earbuds II are IPx4 water and sweat resistant. Bose QuietComfort Earbuds II should be cleaned by gently wiping the buds dry. Be careful not to allow any moisture to enter the earbuds through the ports. In addition, be certain not to force any dirt or debris into the ports. Do not blow air into or vacuum the ports or nozzle. For a more thorough cleaning, remove the eartips from the earbuds, then rinse with water and a mild detergent. Be careful not to rinse/submerge the earbuds themselves. Allow the eartips to dry completely before reattaching them to the earbuds. The eartips should be resistant to dirt or the effects of UV radiation, which typically cause some color change. With normal use, the appearance of the tips should remain unchanged through years of use.
  Answered 3 years ago by Bose Support
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QuestionAre these ear buds compatible with the IPhone?
Asked 1 year ago by Royal.
This question was asked about the related product: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
- Answer Yes, I have an iPhone and no problem at all with connectivity.
  Answered 1 year ago by MarkG
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Questioncan you turn OFF the bluetooth/wifi access? I just want them to cancel out noise, but not have the constant wifi near my head.
Asked 2 years ago by NoOne.
- Answer No, when they're powered on, Bluetooth is on. The earbuds do not contain WiFi, only Bluetooth, and they receive signals, they do not transmit signals. Any signals carried to the device is not nearly powerful enough to cause any damage to the human body.
  Answered 2 years ago by Bose Support
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Questionwhat if i lost my ear buds?
Asked 2 years ago by James.
- Answer Loss is not covered by the Bose limited warranty.
  Answered 2 years ago by Bose Support
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QuestionWill the ACN block out the voices in my head?????
Asked 3 years ago by VoicesinHead.
- Answer No unfortunately not. You will still have to continue your conversations with them. Good news is you all can enjoy music together!
  Answered 2 years ago by Schotzy
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QuestionCan you connect these to a PlayStation 5?
Asked 3 years ago by Shadow.
This question was asked about the related product: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Eclipse Gray
- Answer Not on its own. PlayStation does not support Bluetooth earbuds directly but you can get a Creative usb Bluetooth adapter.
  Answered 3 years ago by Scott
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QuestionIs there an adapter that the ear buds will work with on an airplane entertainment system?
Asked 3 years ago by Travel.
This question was asked about the related product: Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
- Answer any device with Bluetooth audio connectivity this ear buds work for those all devices... i am using this one in my phone,pc,tv...
  Answered 3 years ago by HardikkumarP
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Showing 1-20 of 105 questions

Questions & Answers

Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone

Q: QuestionCan you pair 2 device at same time? If so how?

Q: QuestionAre these headphones comfortable to sleep in? I'm a side sleeper and looking for a pair of headphones to drown out my partner's snoring.

Q: QuestionHow do these compare to the Bose Sport Earbuds in terms of staying in the ear when you are working out, running etc.

Q: QuestionAre all these positive reviews just Bose and BestBuy employees trying to generate interest? They are all way too positive. I agree it looks bogus.

Q: QuestionHas the update gone out yet for single side use? And will the update allow you to be able to talk on the phone with the left side only?

Q: QuestionIs there any noticeable delay between audio and video when watching movies (streaming)? Thank you.

Q: QuestionHow are there lots of (all positive) reviews for these when they aren't out yet? Even large publications aren't releasing reviews until they are available for pre-order on the 15th.

Q: Questionare these earbuds fully compatible with apple ipod nano 7th generation?

Q: QuestionWhat is the difference between Bose ll earbuds vs the Bose QuietComfort noise cancelling earbuds? other than $50.00 difference? Thank you

Q: QuestionAre these good for small ears? The original AirPods are about the only earbuds I can use without them falling out. AirPod Pros are the worst. Don’t stay in at all. I’d love to have noise cancelling but don’t need another expensive paperweight.

Q: QuestionIs the case itself wireless chargin capable?

Q: QuestionHow are they with heavy sweating while working out?

Q: QuestionAnyone else with connection issues? My wife had them working with her android. But when she tries to reconnect she has to shut off blue tooth on the phone and turn back on. The old skull candy ones she has connects right away all the time no issues.

Q: QuestionWhat are the instructions for cleaning the earbuds/domes ? Does sweating over time reduce the longevity of the buds and if yes how is this measured ( weeks, months, etc)?

Q: QuestionAre these ear buds compatible with the IPhone?

Q: Questioncan you turn OFF the bluetooth/wifi access? I just want them to cancel out noise, but not have the constant wifi near my head.

Q: Questionwhat if i lost my ear buds?

Q: QuestionWill the ACN block out the voices in my head?????

Q: QuestionCan you connect these to a PlayStation 5?

Q: QuestionIs there an adapter that the ear buds will work with on an airplane entertainment system?

Best-selling headphones

QuestionCan you pair 2 device at same time? If so how?

QuestionAre these headphones comfortable to sleep in? I'm a side sleeper and looking for a pair of headphones to drown out my partner's snoring.

QuestionHow do these compare to the Bose Sport Earbuds in terms of staying in the ear when you are working out, running etc.

QuestionAre all these positive reviews just Bose and BestBuy employees trying to generate interest? They are all way too positive. I agree it looks bogus.

QuestionHas the update gone out yet for single side use? And will the update allow you to be able to talk on the phone with the left side only?

QuestionIs there any noticeable delay between audio and video when watching movies (streaming)? Thank you.

QuestionHow are there lots of (all positive) reviews for these when they aren't out yet? Even large publications aren't releasing reviews until they are available for pre-order on the 15th.

Questionare these earbuds fully compatible with apple ipod nano 7th generation?

QuestionWhat is the difference between Bose ll earbuds vs the Bose QuietComfort noise cancelling earbuds? other than $50.00 difference? Thank you

QuestionAre these good for small ears? The original AirPods are about the only earbuds I can use without them falling out. AirPod Pros are the worst. Don’t stay in at all. I’d love to have noise cancelling but don’t need another expensive paperweight.

QuestionIs the case itself wireless chargin capable?

QuestionHow are they with heavy sweating while working out?

QuestionAnyone else with connection issues? My wife had them working with her android. But when she tries to reconnect she has to shut off blue tooth on the phone and turn back on. The old skull candy ones she has connects right away all the time no issues.

QuestionWhat are the instructions for cleaning the earbuds/domes ? Does sweating over time reduce the longevity of the buds and if yes how is this measured ( weeks, months, etc)?

QuestionAre these ear buds compatible with the IPhone?

Questioncan you turn OFF the bluetooth/wifi access? I just want them to cancel out noise, but not have the constant wifi near my head.

Questionwhat if i lost my ear buds?

QuestionWill the ACN block out the voices in my head?????

QuestionCan you connect these to a PlayStation 5?

QuestionIs there an adapter that the ear buds will work with on an airplane entertainment system?