Questions & Answers

Q: QuestionWhat are the benefits of having built-in WiFi, and how does it enhance the user experience?

• A:Answer With built-in WiFi, users can control essential oven operations remotely using the SmartHQ app on their smart devices. This includes adjusting temperature settings, setting timers, and selecting cooking modes. Additionally, connecting the oven to WiFi enables access to software updates, ensuring the oven has the latest features and functionalities.

Q: QuestionCan you explain the True European Convection with Direct Air technology and its impact on heat distribution and cooking performance?

• A:Answer True European Convection with Direct Air technology utilizes a third heating element and a reversing fan to ensure optimal heat distribution and air circulation within the oven. This advanced convection system delivers the highest level of heat and air movement, resulting in faster and more even cooking compared to traditional convection methods. The direct airflow from the top of the oven enhances searing and browning, providing exceptional cooking performance.

Q: QuestionHow does the Self-Clean with Steam Clean feature differ from conventional self-cleaning methods, and what are its benefits?

• A:Answer The Self-Clean with Steam Clean feature in Café's 30" Built-In Single Electric Convection Wall Oven uses steam and lower temperatures to clean light soils, while conventional self-cleaning methods employ extremely high temperatures to burn off food residue. Steam Clean offers benefits such as reduced heat and odor during the cleaning process, making it a gentler and more eco-friendly alternative.

Q: QuestionHow do the precision cooking modes simplify the cooking process, and what adjustments do they make?

• A:Answer The precision cooking modes simplify the cooking process by providing pre-set cooking algorithms for specific foods. Users input information such as food type and quantity, and the oven adjusts settings like temperature and cooking time accordingly. These modes aim to optimize cooking results and reduce the need for manual adjustments.

Q: QuestionWhat is the purpose of the soft-close door, and how does it improve the kitchen environment?

• A:Answer The soft-close door of the Café 30" Built-In Single Electric Convection Wall Oven reduces noise and eliminates slams, creating a more peaceful and serene kitchen environment. By gently and quietly closing the oven door, it minimizes disturbances and enhances the overall tranquility of the kitchen space.

Q: QuestionWhat is the purpose of the wall-to-wall hidden bake element, and how does it contribute to even heating and easy cleaning?

• A:Answer The wall-to-wall hidden bake element ensures even heat distribution throughout the oven, eliminating hot spots and ensuring consistent cooking results. It also simplifies cleaning as food residue and spills do not accumulate on the exposed heating element, making it easier to wipe clean the oven's interior.

Q: QuestionWhat cooking upgrades can be downloaded to the oven, and how do they enhance its functionality?

• A:Answer The Café oven allows users to download additional cooking cycles and features through software updates. By connecting the oven to a Wi-Fi network, users can access these updates and enhance the oven's functionality with new cooking modes, such as Air Fry, expanding the oven's capabilities.

Q: QuestionHow does the precision temperature probe ensure accurate cooking and prevent under or overcooking?

• A:Answer The precision temperature probe ensures accurate cooking by measuring the internal temperature of the food and automatically turning off the oven when the desired temperature is reached. This prevents under or overcooking by precisely monitoring the doneness of the food, especially for roasts and poultry. The probe should be inserted into the thickest part of the food for best performance.

Q: QuestionCan the 'Easy-Glide, Never-Scrub Rack' be left in the oven during the self-cleaning cycle, and how does it simplify maintenance?

• A:Answer Yes, the "Easy-Glide, Never-Scrub Rack" can be left in the oven during the self-cleaning cycle. This rack is designed to withstand the high temperatures of the self-cleaning process, eliminating the need for manual scrubbing. By leaving the rack in the oven, maintenance is simplified as there's no need to remove and clean it separately.

Q: QuestionHow does the in-oven camera feature allow users to monitor food without opening the oven door?

• A:Answer The in-oven camera feature allows users to monitor the status of their food from anywhere without opening the oven door. It provides live streaming video of the food directly to the user's smartphone via the SmartHQ™ App. This feature is particularly useful for keeping an eye on the cooking progress without disrupting the cooking process by opening the oven door.

Q: QuestionWhat is the Fit Guarantee, and how does it protect consumers during installation?

• A:Answer The Fit Guarantee ensures that the oven will fit into the existing cutout, or GE Appliances will contribute up to $300 towards any necessary modifications. This protection safeguards consumers from incurring additional costs during the installation process.

Q: QuestionHow does the 'No Preheat Air Fry' feature work, and what are its advantages over using a separate air fryer?

• A:Answer The 'No Preheat Air Fry' feature in the Café 30" Built-In Single Electric Convection Wall Oven eliminates the need for preheating before air frying. It uses a special convection cooking mode with a temperature range of 300°F to 500°F to cook food with a crispier exterior. This feature offers convenience and saves time compared to using a separate air fryer that requires preheating and additional appliances.

Q: QuestionCan this be installed over a warming drawer? Are there any special baffles or distances away it requires?

Asked 4 years ago by kirkmc.

This question was asked about the related product: Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel

• A:Answer Hey kirkmc, we appreciate you taking a moment to contact us! Yes, according to the Specifications this can be installed above a warming drawer. You can see this here: https://files.bbystatic.com/fuVf%2Bsy8LDOtXTwk0PHn%2FQ%3D%3D/Quick%2BSpecs - They require a distance of 2" from one another and you can see the cutout dimensions for this on page 4 of the installation instructions here: https://files.bbystatic.com/CZGmRFaRK3fefb8LjSgJtQ%3D%3D/Installation%2BInstructions - We hope this helps! - Guy@CAFE

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionIs the display on the CAFE SmartHQ built in oven updatable with different graphics backgrounds?

Asked 1 year ago by Kelly.

This question was asked about the related product: Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel

• A:Answer Yes, this oven does offer different background choices and Home Screen display additions. To access your choices, go to Settings, and then... -Background: Scroll down to Wallpaper, and choose which background you enjoy from the options (or choose to have them all rotate). -Home screen: Scroll down to Home Screen to add your local weather or fun food facts in the LCD display.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionCan this be installed under a countertop?

Asked 2 years ago by Stacey.

This question was asked about the related product: Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel

• A:Answer Hi! Wonderful question. Yes it can! Page 2, section 2B in the Installation Instructions, provides the cutout requirements. If you have other questions, feel free to ask any time! -Michael@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionDoes this oven has in oven Camer ?

Asked 3 years ago by PM.

This question was asked about the related product: Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel

• A:Answer Not that works. It’s awful. They’ve been out 6 times to service and can’t get it to work. I’m not the only one either!!! Don’t do it! Go with something else. They also refuse to give you a working one. They keep replacing the same parts over and over and over again wasting my time. Worst service ever and worst oven ever. It’s a gimmick. A lie. Sure they’ll say it has one but it doesn’t work. They’ll charge you for it anyway. You’ll need the 5 yr warranty and that’s another $350!!!! On top of the best $4000 you’ll pay. Run away!

  Answered 3 years ago by Disgusted

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Q: Questionwhat is the difference between the cafe cts 70 dp and cts 90 dp models apart from different price points?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel

• A:Answer One pretends it has a working camera for the higher price. IT DOES NOT! I’m 6 service calls in and they just keep replacing the same parts over and over and over again. Don’t do it. Their customer service is horrible. I spent around $8000 on the oven microwave and stove top. The stove top knobs are jacked up. The microwave makes a very loud clicking noise. I’m sure it’ll explode soon and the oven doesn’t work. Horrible horrible company. It’s like playing the lotto. Someone will win but 99.999999% chance it won’t be you!

  Answered 3 years ago by Disgusted

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