Questions & Answers

Q: QuestionHow does the water filtration system on this refrigerator work?

• A:Answer This refrigerator has an advanced water filtration system that removes 98% of certain pharmaceuticals, including ibuprofen, atenolol, fluoxetine, progesterone, and trimethoprim.

Q: QuestionIs this refrigerator compatible with smart home platforms?

• A:Answer Yes, this refrigerator is compatible with Amazon Alexa.

Q: QuestionDoes this refrigerator have an ice maker?

• A:Answer Yes, this refrigerator has an in-the-door ice maker that produces ice on demand.

Q: QuestionWhat type of lighting does this refrigerator use?

• A:Answer This refrigerator uses LED lighting to illuminate the interior.

Q: QuestionWhat is the warranty on this refrigerator?

• A:Answer This refrigerator comes with a 1-year warranty for both parts and labor.

Q: QuestionWith the platinum glass refrigerator, how do access and open the doors with no handles? Do you reach from inside the middle or underneath the doors. It is hard to tell in the photos.

Asked 2 years ago by JuleeBB.

• A:Answer Inside the middle.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAre the doors and external drawers soft close?

Asked 1 year ago by Dree.

• A:Answer No, you will have to physically push the doors and drawers closed.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWill magnets stick to the Platinum Glass doors?

Asked 1 year ago by Nick.

• A:Answer Hi - Thanks for reaching out to us. The platinum glass finish features a glass overlay. Magnets will not stick to platinum glass. Wishing you the best! Vikki@Café

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionIs the water temperature cold that comes out of this fridge dispenser? If yes, is it only for a certian amount of ounces that is cold?

Asked 2 years ago by mnc24601.

• A:Answer Hello- Thanks so much for your interest in our beautiful French-Door refrigerator. We are happy to help! This model has a water reservoir coil in the fresh food section that cools 16 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. The first time the dispenser is used, the chilled water lever may need to be pressed for two to three minutes to fill the reservoir for the first time. It takes approximately seven seconds to fill an eight-ounce glass with water. Note: After the 16 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. We hope this is helpful. If you have any other questions, please let us know. We are here to help! Joyce@Cafe

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionThere is no demo with Platinum Glass door within 98006. How can I view a sample to make sure it'll work for my kitchen? Does the refrigerator have Platinum Glass on both sides besides the door?

Asked 2 years ago by BKAT.

• A:Answer Sides are black, only the front is Platinum Glass.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHi there, So my Cafe fridge was delivered today and I received NO owners manual. How can I obtain one?

Asked 2 years ago by Fridge.

• A:Answer Hello - As part of our ongoing effort to be better ambassadors of the environment, we are no longer offering print-on-demand services for consumer literature. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided you. Please reach out to us if you have additional questions. Best wishes. -Don@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionAsking again because your previous answer was inadequate. What is the height for under-the-cabinet? You list only one height (69.75" to top of door hinge). My prior question was clearly asking for the height without the door hinge.

Asked 2 years ago by MrCurious.

• A:Answer I agree with MrCurious... the second picture clearly shows the door is taller than the rear of the fridge. So the answer by Anoymous is presumably wrong if that picture is accurate.

  Answered 2 years ago by SameSong

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Q: QuestionWhat shape is the ice? Is it "nugget or bullet ice" as with the KitchenAid models or is it a half moon shape as found with most older ice makers. Thanks

Asked 2 years ago by Jeff.

• A:Answer Hi, Thank you for reaching out about this refrigerator. The ice cubes are crescent shaped. If there's anything else you need, ask us anytime. All the best. Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionUnfortunately the right side of the frig will be against a wall. How many inches do I need to leave to allow for the hinge when opening. I hope 90 degree is enough to open the door.

Asked 2 years ago by Upagainstawall.

• A:Answer Hi - Thank you for your interest in our stunning Café Platinum Glass model refrigerator. You will need 4" clearance to the side wall to facilitate a 90° door opening. You will be able to access the contents in the fresh food bins with the doors open to 90°. We hope you choose this lovely refrigerator for your home. Kind regards -Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs this refrigerator dim on the interior? It appears as though it looks only dimly lit on the interior even though the back lights up. I’m used to bright led lighting like in a Samsung so if it looks as dark in person ? Idk

Asked 2 years ago by Shoppingfanatic.

• A:Answer Hi, and thanks for reaching out to us. We understand how important interior lighting can be, and we're happy to help with your question. Please know that this model does have an LED light wall that will illuminate the interior and make it easier to find your favorite foods. Thanks for checking with us. -Sylvia@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs this refrigerator even available yet? The item number from Cafe indicates it is still in production.

Asked 3 years ago by Pamela.

• A:Answer I waited on mine for 6 mos after oredering.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Question? Crushed ice?

Asked 3 years ago by mama.

• A:Answer Yes, both cubed and crushed options.

  Answered 3 years ago by BlancaCVerified Purchase

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Q: QuestionDo the doors have a Zero Clearance hinge system?

Asked 2 years ago by SteveA.

• A:Answer Thanks for checking with us! The required clearances are: Back air clearances 2 in., Side air clearances 1/8 in., and Top air clearances 1 in. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat is the height for under-the-cabinet? You list only one height (69.75" to top of door hinge). But the picture clearly shows the hinge is much higher than the rear of the fridge, maybe by as much as 2". So, what is the rear height?

Asked 2 years ago by MrCurious.

• A:Answer Hello - Thanks for reaching out and for your interest in our lovely Café fridge. The overall height to the top of the door is 70".We hope this information is helpful. Have a wonderful day! -Don@Café

  Answered 2 years ago by Cafe Appliances

  
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