Questions & Answers

Q: QuestionWhere is the freezer located on this model?

• A:Answer The freezer is located at the bottom of the refrigerator.

Q: QuestionWhat is the total capacity of the refrigerator?

• A:Answer The refrigerator has a total capacity of 27.81 cubic feet.

Q: QuestionHow much longer can I store leafy greens in this refrigerator compared to a standard refrigerator?

• A:Answer With the Humidity Control System, leafy greens can last 2-1/2 times longer than in standard refrigerator drawers.

Q: QuestionIs this refrigerator fingerprint resistant?

• A:Answer No, this model does not have a fingerprint resistant finish.

Q: QuestionWhat is the convertible temperature zone range?

• A:Answer The convertible drawer offers a temperature range of 23 to 42 degrees.

Q: QuestionWhat type of lighting is used in the refrigerator?

• A:Answer The refrigerator uses LED lighting.

Q: QuestionI like this style but all my appliances are stainless steel. I am not familiar with platinum glass. how will this look next to SS?

Asked 5 years ago by freshayr.

• A:Answer We have all stainless steel appliances and the Cafe Platinum glass, and I am a person who likes uniformity. The subtle difference in the stainless is minor compared to the benefit of how amazing the fridge looks overall. We have had it for a month, and I actually had to go look at t again to see if I still feel the same. The answer is, yes! I would buy it again.

  Answered 5 years ago by kenkVerified Purchase

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Q: QuestionDelivery tried to remove the middle drawer to fit the refrigerator through the doorway but was unable to due to wires that are connected to the draw that do not unplug. He mentioned that the other cafe models do not have the same problem. Is there a way?

Asked 5 years ago by Tina.

• A:Answer I am answering my own question. The first delivery company did not Know what they were doing. The second company was able to take off the drawer.

  Answered 5 years ago by Tma79Verified Purchase

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Q: QuestionAre the doors of the refrigerator removable so I can get it in the room? I need to squeeze about 2 1/2 inches out of the depth to install it.

Asked 4 years ago by KLW.

• A:Answer Hello KLW - We appreciate your interest in the refrigerator CVE28DM5NS5 and we are happy to help! Yes, the refrigerator doors can be removed for the installation. Thanks for checking! Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionDoes the Flex drawer get to freezing temps? I need more freezer space and I ordered this but concerned it is not what we need.

Asked 4 years ago by NeedFreezer.

• A:Answer Hello NeedFreezer, Thank you so much for reaching out and for your purchase of a new refrigerator. This is a wonderful model. The convertible zone does not reach the recommended freezing temperature of 0 F. The lowest setting is a soft freeze at 23 F. We hope this helps. Mike@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWould someone be able to tell me if having the ice cubes being connected together (see photo) after being pushed out of the ice maker into the ice bin is normal for this refrigerator? I am assuming that the cubes should be separate. Thanks in advance!

Asked 3 years ago by Iceman101.

• A:Answer Guy@Cafe - your answer was not helpful, nor was it even understandable. The storage bin for the ice is most certainly refrigerated as is it is directly below the ice maker (in the refrigerator door where the ice is frozen) and there is no "scoop" that you mentioned. As I said initially, the ice cubes are being ejected from the ice maker and they are all connected - not melting and refreezing or clumping together. As soon as I read your response, I made a service appointment and the technician arrived today. He verified that the ice maker is overfilling and causing the issue that I am having. There is a problem with the refrigerator. The ice maker or fill valve is at fault - i.e. defective and will be replaced. If you truly are from Cafe - you need to be better informed. I am posting this in order to potentially help others if they have the same problem

  Answered 3 years ago by Iceman101

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Q: QuestionCan I use the Cafe French door convertible drawer in multiple settings at once? Such as using one section for the soft freeze and the other two sections for refrigeration at the same time?

Asked 4 years ago by David.

• A:Answer No. You get one temperature setting for the drawer.

  Answered 4 years ago by TerribleVerified Purchase

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Q: Questioncan you actually write on the glass?

Asked 2 years ago by mrpacs.

• A:Answer Hi there - Yes, you can actually write on the glass. We only recommend using a dry erase marker for writing on the glass. We hope you choose to be part of the Café family! -Don@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionI just purchased this refrigerator, will the XWF filters work with this model or does it require the XWFE?

Asked 3 years ago by EZmoney.

• A:Answer Hi there - Thanks so much for reaching out, this is a really good question. The correct water filter for this model refrigerator is XWFE. The XWF filter isn't compatible with newer refrigerator models. We're very glad that you checked. Let us know if any other questions come up. -Mikayla@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhen will this refrigerator be available again? Has it been discontinued?

Asked 5 years ago by MrsRylie.

• A:Answer Not discontinued but all appliances are backlogged as manufacturers helped with COVID-19

  Answered 5 years ago by Fridgemeister

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Q: QuestionThe fridge width is 35-5/8", what is the width of the doors when both are open 90°? In the photos, it looks like the doors swing open past the side walls of the fridge - I have a wall on the left side, so what size gap is needed for the door to open 90°?

Asked 5 years ago by Therman.

• A:Answer Hi Therman - Thanks for viewing Cafe Model CVE28DM5NS5! The actual width with the door open 90 degrees is 39 9/16" wide. Minimum distance between case and wall to allow doors to open is 13". We suggest viewing page 25 of the Installation Guide at the following link for product dimensions and clearance requirements: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000329-2.pdf - Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionHw did I set up the freezer part.it cool but nt freezing

Asked 3 years ago by Anonymous.

• A:Answer Hello! We’re excited to have you as part of our Café family. However, we’re sorry to hear of the trouble with the freezer and can certainly understand your concern. When first setting up your refrigerator, you’ll want to let it run for 24 hours to reach the preset temperatures. If you’re still having trouble with items freezing, please reach out to us via our website, social media, or by calling 1-800-692-6630 Monday – Friday: 8 a.m. – 8 p.m. ET or Saturday: 8 a.m. – 7 p.m. ET. We’re always here to help. -Gina@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan get extended warranty

Asked 1 year ago by KathreneH.

• A:Answer To better answer your question, please contact the Best Buy Customer Service team or your local retail store.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionIce maker is not working. No water in ice maker.

Asked 1 year ago by Ice.

• A:Answer For help with this issue, please follow the steps in the "No water or ice cube production" section on pg. 40 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

  Answered 1 year ago by Cafe Appliances

  
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