Questions & Answers
- Model:
- VKP1-MYQ
- |
- SKU:
- 6547075
Q: QuestionWould this be comparable with a linear garage door opener?
Asked by Amy.
- A:Answer Hello Amy. Thank you for your question. The myQ Video Keypad is compatible to Liner garage door openers with the purchase of the myQ Smart Garage Control model MYQ-G0401-ESMC.
Answered by TheChamberlainTeam
Q: QuestionDoes this need to be connected to WIFI to open the garage, or does the WIFI only impact the video function? (Ie, if our internet goes down, will we not be able to open the garage from the keypad)?
Asked by Curious.
- A:Answer Hello. Thank you for your question. Correct. If your garage door opener is not connected to the wi-fi network, the camera won't respond; however, you'll be able to open and close your door. If you must need any additional assistance, we are happy to help at 800-528-9131M-F, 5am-6pm, MT, and on Saturday 7am-4pm, MT. Thank you for all your time and patience.
Answered by TheChamberlainTeam
Q: QuestionCan it be added to my Ring device?
Asked by Anonymous.
- A:Answer Hello, thank you for your question. We do apologize, the myQ Video Keypad cannot be added to Ring. For more information on the keypad, please visit https://support.chamberlaingroup.com/s/article/myQ-Video-Keypad-Frequently-asked-Questions-FAQs
Answered by TheChamberlainTeam
Q: QuestionCan I open and close my garage on my smartphone?
Asked by AJ.
- A:Answer Hello, Aj. Thank you for your question. Remote operation of the door is only available if you have a myQ Wi-Fi Garage Door Opener or Smart Garage Control Hub connected to the myQ app. The Video Keypad does not enable remote operation via the app only local access using PINs on the keypad. For more information, please email [email protected]. Thank you.
Answered by TheChamberlainTeam
Q: Questiondoes it work with Guardian garage door openers
Asked by kathy.
- A:Answer Hello Kathy, thank you for your question. For your Guardian garage door opener to fully connect and pair with the myQ Smart Garage Video Keypad, you will need to purchase the myQ Smart Garage Control Hub model MYQ-G0401-ESMC. For more information, you can email [email protected] and we would be happy to help. Thank you.
Answered by TheChamberlainTeam
Q: QuestionDoes it have motion detection?
Asked by Anonymous.
- A:Answer Hello, yes. The Video Keypad provides 1080p HD Video Quality with night vision technology. The Advanced Motion Detection to helps capture Real-time Motion and Activity Alerts with clarity using a 160-degree wide angle view. Our product is designed to alert and capture entry into your garage at your fingertips. Come visit our website for additional features and functionality https://www.myq.com/products/smart-garage-video-keypad
Answered by TheChamberlainTeam
Q: QuestionWhat type of battery use?
Asked by Kk.
- A:Answer Hello. The battery for the video keypad is (VKP1-MYQ-BT1). Should you have any additional questions, please reach us at 800-528-9131M-F, 5am-6pm, MT, and on Saturday 7am-4pm, MST.
Answered by TheChamberlainTeam
Q: QuestionHello! Will this work with an Apple Sentry garage door opener and remote?
Asked by JackStraw.
- A:Answer Hello Jack, thank you for your question. We do apologize, the myQ Smart Garage Video Keypad would not be compatible with an Apple Sentry garage door opener and remote.
Answered by TheChamberlainTeam
Q: QuestionCan I open the garage of my cellphone with this keypad?
Asked by GabrielLora.
- A:Answer Hello Gabriel. Thank you for your question. The video keypad will activate the door through by pressing the PIN number.
Answered by TheChamberlainTeam
Q: QuestionIf you see on the live feed that you left the garage door open, can you shut it via the app?
Asked by JKK1.
- A:Answer Hello, thank you for your question! Yes, as long as your device is connected to your network connection, you will have the ability to shut the door through the myQ app.
Answered by TheChamberlainTeam
Q: QuestionWill it work with lift master brand garage door opener?
Asked by SGM.
- A:Answer Yes, it’s the brand I have and it connected easily.
Answered by MikeF
Q: QuestionDoes this work with multiple doors
Asked by Me.
- A:Answer Hello! No, the myQ Video Keypad will control a single residential garage door opener. Thank you!
Answered by TheChamberlainTeam
Q: QuestionHow far does this camera able to capture video.
Asked by Brett.
- A:Answer Hello Brett, thank you for your question. There is not a definitive measurement, however, the camera can capture video from the distance of one house to another across the street or down a driveway. The myQ Video Keypad has a field of view of 160° Diagonal Wide Angle.
Answered by TheChamberlainTeam
Q: QuestionHi, Can this key pad get paired direct to the garage door unit via the learning buttons or does it only get set up through the myQ app with wifi? Will it work, during wifi service outage?
Asked by NoWifiNeeded.
- A:Answer Hello, thank you for your question. The myQ Video Keypad requires a Wi-Fi connection for first time setup. If your myQ Video Keypad is already set up and paired directly to a Chamberlain garage door opener, you will still be able to activate your garage door with the use of a previously created 4–8-digit PIN. However, you will be unable to stream/record video, view battery life, or make any changes to device settings until the Wi-Fi connection is restored.
Answered by TheChamberlainTeam
Q: QuestionWill it work with Purple learn button
Asked by Jas.
- A:Answer Thank you for your question. Yes, the video keypad is intended for all Chamberlain Liftmaster garage door openers with a learn button.
Answered by TheChamberlainTeam
Q: QuestionDoes this work with Amazon deliveries?
Asked by Reno76.
- A:Answer Thank you for your interest in our products. Yes, this device can work with amazon deliveries; however, it's not imperative to have this device for amazon deliveries to work for you. If you have any additional questions, feel free to reach us at [email protected].
Answered by TheChamberlainTeam
Q: QuestionHow many pins can you have at a time and will this work with a gate operator?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. This keypad can hold up or save up at to 16 PIN's. This Keypad is not intended for gate operators. For further help on any gate inquiries, feel free to reach our tech support at 800-528-2806. Thank you for your interest in our myQ products. Should you need any further help, feel free to reach us at [email protected].
Answered by TheChamberlainTeam
Q: QuestionIs this compatible with Alexa
Asked by Anonymous.
- A:Answer Thank you for your question. Unfortunately, voice command features are not available for our products to avoid any security breaches. Should you have any further questions, feel free to reach us at [email protected].
Answered by TheChamberlainTeam
Q: QuestionCan I open and close my garage door using the app?
Asked by Anonymous.
- A:Answer Thank you for your question. Yes, you can close the door through the myQ app as long as the device is connected to the internet.
Answered by TheChamberlainTeam
Q: QuestionCan this work with my Nissan Rouge, so I can hit a button on the car screen and the garage will open?
Asked by DoubleB72.
- A:Answer Thank you for your question. Unfortunately, the video keypad is not meant to be programmed to a vehicle as this will need to be paired to your garage door unit through the myQ app, instead. Should you need any additional assistance with any additional inquires, feel free to reach us at [email protected] or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.
Answered by TheChamberlainTeam
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