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Questions & Answers

Page Showing 21-40 of 67 questions
  • Questiondoes it work with Guardian garage door openers

    Asked by kathy.

    • Answer Hello Kathy, thank you for your question. For your Guardian garage door opener to fully connect and pair with the myQ Smart Garage Video Keypad, you will need to purchase the myQ Smart Garage Control Hub model MYQ-G0401-ESMC. For more information, you can email [email protected] and we would be happy to help. Thank you.

      Answered by TheChamberlainTeam

  • QuestionDoes it have motion detection?

    Asked by Anonymous.

    • Answer Hello, yes. The Video Keypad provides 1080p HD Video Quality with night vision technology. The Advanced Motion Detection to helps capture Real-time Motion and Activity Alerts with clarity using a 160-degree wide angle view. Our product is designed to alert and capture entry into your garage at your fingertips. Come visit our website for additional features and functionality https://www.myq.com/products/smart-garage-video-keypad

      Answered by TheChamberlainTeam

  • QuestionWhat type of battery use?

    Asked by Kk.

    • Answer Hello. The battery for the video keypad is (VKP1-MYQ-BT1). Should you have any additional questions, please reach us at 800-528-9131M-F, 5am-6pm, MT, and on Saturday 7am-4pm, MST.

      Answered by TheChamberlainTeam

  • QuestionHello! Will this work with an Apple Sentry garage door opener and remote?

    Asked by JackStraw.

    • Answer Hello Jack, thank you for your question. We do apologize, the myQ Smart Garage Video Keypad would not be compatible with an Apple Sentry garage door opener and remote.

      Answered by TheChamberlainTeam

  • QuestionCan I open the garage of my cellphone with this keypad?

    Asked by GabrielLora.

    • Answer Hello Gabriel. Thank you for your question. The video keypad will activate the door through by pressing the PIN number.

      Answered by TheChamberlainTeam

  • QuestionDoes this work with Genie garage door opener?

    Asked by Rpugh817.

    • Answer Hi, thank you for your question. For any compatibility inquiries, we suggest following our compatibility tool on our Chamberlain website for better confirmation. https://www.myq.com/how-to-connect-to-myq

      Answered by TheChamberlainTeam

  • QuestionIf you see on the live feed that you left the garage door open, can you shut it via the app?

    Asked by JKK1.

    • Answer Hello, thank you for your question! Yes, as long as your device is connected to your network connection, you will have the ability to shut the door through the myQ app.

      Answered by TheChamberlainTeam

  • QuestionWill it work with lift master brand garage door opener?

    Asked by SGM.

    • Answer Yes, it’s the brand I have and it connected easily.

      Answered by MikeF

  • QuestionDoes this work with multiple doors

    Asked by Me.

    • Answer Hello! No, the myQ Video Keypad will control a single residential garage door opener. Thank you!

      Answered by TheChamberlainTeam

  • QuestionHow long does the battery last?

    Asked by Sc.

    • Answer Hello! Thank you for your question. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. Depending on those factors, your battery can last from 1 - 3 months.

      Answered by TheChamberlainTeam

  • QuestionHow far does this camera able to capture video.

    Asked by Brett.

    • Answer Hello Brett, thank you for your question. There is not a definitive measurement, however, the camera can capture video from the distance of one house to another across the street or down a driveway. The myQ Video Keypad has a field of view of 160° Diagonal Wide Angle.

      Answered by TheChamberlainTeam

  • QuestionHi, Can this key pad get paired direct to the garage door unit via the learning buttons or does it only get set up through the myQ app with wifi? Will it work, during wifi service outage?

    Asked by NoWifiNeeded.

    • Answer Hello, thank you for your question. The myQ Video Keypad requires a Wi-Fi connection for first time setup. If your myQ Video Keypad is already set up and paired directly to a Chamberlain garage door opener, you will still be able to activate your garage door with the use of a previously created 4–8-digit PIN. However, you will be unable to stream/record video, view battery life, or make any changes to device settings until the Wi-Fi connection is restored.

      Answered by TheChamberlainTeam

  • QuestionWill it work with Purple learn button

    Asked by Jas.

    • Answer Thank you for your question. Yes, the video keypad is intended for all Chamberlain Liftmaster garage door openers with a learn button.

      Answered by TheChamberlainTeam

  • QuestionDoes this work with Amazon deliveries?

    Asked by Reno76.

    • Answer Thank you for your interest in our products. Yes, this device can work with amazon deliveries; however, it's not imperative to have this device for amazon deliveries to work for you. If you have any additional questions, feel free to reach us at [email protected].

      Answered by TheChamberlainTeam

  • QuestionHow many pins can you have at a time and will this work with a gate operator?

    Asked by Anonymous.

    • Answer Thank you for your inquiry. This keypad can hold up or save up at to 16 PIN's. This Keypad is not intended for gate operators. For further help on any gate inquiries, feel free to reach our tech support at 800-528-2806. Thank you for your interest in our myQ products. Should you need any further help, feel free to reach us at [email protected].

      Answered by TheChamberlainTeam

  • QuestionIs this compatible with Alexa

    Asked by Anonymous.

    • Answer Thank you for your question. Unfortunately, voice command features are not available for our products to avoid any security breaches. Should you have any further questions, feel free to reach us at [email protected].

      Answered by TheChamberlainTeam

  • QuestionCan I open and close my garage door using the app?

    Asked by Anonymous.

    • Answer Thank you for your question. Yes, you can close the door through the myQ app as long as the device is connected to the internet.

      Answered by TheChamberlainTeam

  • QuestionCan this work with my Nissan Rouge, so I can hit a button on the car screen and the garage will open?

    Asked by DoubleB72.

    • Answer Thank you for your question. Unfortunately, the video keypad is not meant to be programmed to a vehicle as this will need to be paired to your garage door unit through the myQ app, instead. Should you need any additional assistance with any additional inquires, feel free to reach us at [email protected] or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.

      Answered by TheChamberlainTeam

  • QuestionIs My Q water resistant. I want to set it up in front of the house which might expose it to more rain and snow.

    Asked by Keith.

    • Answer Hello, Keith. Thank you for your inquiry. The video keypad can endure -4°F to 122°F (-20°C to 50°C), and is IP55 rated, and water resistant. Should need further assistance, feel free to reach us at [email protected].

      Answered by TheChamberlainTeam

  • Questionis there a anti theft on the unit

    Asked by Pam.

    • Answer Hello Pam. We recommend contacting support for information on security regarding the myQ Video Keypad. https://support.chamberlaingroup.com/s/contact-us

      Answered by TheChamberlainTeam