Questions & Answers

Q: QuestionDo you work on macs?

Asked 6 years ago by Anonymous.

• A:Answer That's a great question! Our Geek Squad agents are equipped to work on Macs! For support with this, please call us at 1-800-GEEKSQUAD or 1-800-433-5778, or visit www.geeksquad.com/schedule to schedule an appointment with your local Geek Squad, and they’ll be happy to take a look at your Mac!

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have a broke screen on a Lenovo 10' tablet how much would it cost to fix?

Asked 7 years ago by Kenya.

• A:Answer Thanks for taking the time to reach out! A broken screen is never fun! You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this and see what options may be available.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI have a Alienware Aurora R4, I've had this thing since summer and bought on craigslist. Recently upgraded to GTX 1060 Im a streamer, and stream with obs. Now my pc is crashing and giving me the blue screen. Is this fixable?

Asked 7 years ago by TTVxxiStezzy.

Q: QuestionI have a home office, dual monitors through a StarTech switch to go back and forth between my work and personal PC. Recently got a new Dell work laptop/dock and it won't register 2 monitors. Previous one and personal PC are fine. Do you do this service?

Asked 7 years ago by joshubl01.

• A:Answer We have a bunch of amazing Agents who work with us who have a wide variety of services which are offered. Stop by your local Geek Squad to work with an Agent today. If you'd like to work with an Agent online you're welcome to contact them at www.GeekSquad.com/chat.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionIneed to un lock my ipad cannot remember the passcode to un lock it

Asked 7 years ago by Anonymous.

Q: QuestionMy bluetooth connection from my stereo doesn't connect with my phone, it doesn't connect to any device, what may be the problem and should i bring it in for repair and what will it cost, i have done some trouble shooting and it didn't work, thanks

Asked 7 years ago by 8170.

Q: QuestionMy iPad has itunes symbol on screen and says restore And won't turn on. What to do to,go it?

Asked 7 years ago by Keepsimple.

• A:Answer Connect the device to a computer and open iTunes. Select the iPad and navigate to the Summary page. Click the Restore button.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHow do I overcome an 80070490 error? Neither HP nor MS on-line services have been able to correct.

Asked 7 years ago by kiwi.

Q: QuestionI have an Asus zenbook. The screen has gone blank. It’s bkack and nothing shows up. When I plug into an external monitor, everything shows up on the external monitor so I know the computer is fine. Can the geek squad help fix the screen so it displays?

Asked 7 years ago by SJ.

Q: QuestionI have a labtop with Window 7. The DVD ROM drive won't play DVDS, CDS, and download programs. I had this labtop six years, the ROM drive worked at the time.

Asked 7 years ago by BSTARR.

Q: QuestionI just updated my desktop with the latest offering of Windows 10 from Microsoft. Now, nothing works. I just get the blue screen of death. Is this something Geek Squad can repair via visit to my home?

Asked 7 years ago by Jack.

• A:Answer Yes you can Call the geek squad and let them take control of your computer They are very helpful and answer your questions are trustworthy and helpful They will get you through it if not they offer a good service to visit you I use them a lot and I am glad they are there.

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  Answered 7 years ago by DianaVerified Purchase

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Q: QuestionHaving problems connecting to Google or internet explorer. A problem caused the program to stop working correctly

Asked 7 years ago by Denny.

Q: QuestionI have been having a recurring problem with someone/something resetting several different passwords. It just happened again while I was online, they reset my Comcast password. Is there a way to have my desktop scanned remotely and checked for viruses.

Asked 7 years ago by Jazzi22.

Q: QuestionI recently started using my HP laptop, ran some updates etc. Everything was fine. Accessed my emails and left the computer open to load some clothes. And was not able to log back on, error message "Incorrect PW". Did not change!! not able to reset PW .

Asked 7 years ago by Michaelia.

• A:Answer Hi Michaelia – We may be able to help you reset that password for you. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to schedule a visit to your home, or to create a reservation to bring it in to one of our stores.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionMy hp laptop I've been having for 2 yrs now just all of a sudden turned off and it won't come on i replaced the battery still doesn't work anybody have any solutions

Asked 7 years ago by Shasoul.

• A:Answer Hello Shasoul – That could be happening for a variety of reasons, from internal issues to a failing power supply. Please head over to www.geeksquad.com/schedule to set up a time to visit your local Best Buy for a free consultation here we can check your laptop out and give you some potential repair options.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI'm using a Vizio monitor to mirror my laptop. Since downloading an update, the complete screen doesn't show on either device. I've tried going through the control panel but I haven't had any luck. This set up worked perfectly for 2+ years til the updat

Asked 7 years ago by Ros.

• A:Answer Hi, Ros. Thanks for reaching out for help with your display issue. I've seen updates to video adapters cause this issue in the past. It may be possible to roll back the adapter update to an earlier version, or there may be settings that need to be changed in the software that's specific to your adapter. For example, my laptop has an icon in the system tray (down by the time/date) that's called "Intel HD Graphics" & has additional configuration options within it. Our Agents at 1-800-433-5778 can help with this if you'd like to give us a call!

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionAll was fine with my tablet. Now it won't even connect to the internet. It keeps saying: "DHCP ERROR-could not connect to internet". It tries to connect saying "Obtaining IP address, then it says: Saved. Anything I can do?

Asked 7 years ago by DHCPERROR.

• A:Answer Hi DHCPERROR – there could be a number of things causing that. Please head over to www.geeksquad.com/schedule to set up a reservation to visit your local Geek Squad for a free consultation. They can check your tablet out and go over your options for repair.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a new laptop a year ago and now I am experiencing my first problem. When I turn it on to begin the loading process it doesn't reload the operating system fully. The screen just goes black. I am running the latest operating system from WIndows

Asked 7 years ago by jody808.

• A:Answer Hi jody808 – There could be a number of causes for that, so that’s something we’d want to check out hands on. Please head over to www.geeksquad.com/schedule to set up a reservation for a free in-store consultation about your computer.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionHave an older Dell desktop running Windows xp pro. It now tells me that "It can not open displayed page"

Asked 7 years ago by Len.

• A:Answer Hi Len – a number of things could cause that error to pop up. I’d suggest giving us a call at 1-800-GEEKSQUAD (1-800-433-5778) to schedule a time for someone to come out to your home to check that out, or for you to bring the computer in to one of our stores.

  Answered 7 years ago by GeekSquadSupport

  
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