Questions & Answers

Name: Defender - PhoenixM2 Digital Wireless 7" Monitor DVR Security System with Long-Range Night Vision and SD Card Recording
Brand: Defender
SKU: 5496156
Price: 199.99 USD
Rating: 4.4 (102 reviews)

Defender - PhoenixM2 Digital Wireless 7" Monitor DVR Security System with Long-Range Night Vision and SD Card Recording

Model:: PHOENIXM2; |
SKU:: 5496156

User rating, 4.4 out of 5 stars with 102 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 277 questions

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QuestionCan you receive alerts and watch from your phone or tablet?
Asked 6 years ago by Niss.
- Answer Hello Niss. Thank you for contacting us at Defender! The Phoenix is Defender's only security system that does not connect to an App. You view footage and receive alerts from the monitor itself.
  Answered 6 years ago by Defender Customer Support
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QuestionDo the cameras run on rechargeable batteries, or do they need to be plugged into a power source? What about the monitor? Will it need to be plugged in? Can you include any item that needs some power source.
Asked 6 years ago by Peppermint.
- Answer Thank you for your question, Peppermint! Both the camera and monitor do need to be plugged in for power.
  Answered 6 years ago by Defender Customer Support
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QuestionCan the camera be mounted hanging down rather than up and the image inverted on the monitor?
Asked 6 years ago by acman.
- Answer No. I considered this too, but ended up attaching to the side. It is odd to not have a mount from above option.
  Answered 6 years ago by Jim1
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QuestionHOW LARGE OF AN SD CARD CAN I USE ? HOW MUCH RECORDING TIME WILL THAT ALLOW ME WITH 1 CAMERA ?..WITH 2 CAMERAS ?... CAN I REMOVE A FULL SD CARD TO VIEW IT ON MY COMPUTER AND INSTALL A CLEAN ONE TO CONTINUE RECORDING ? RECORDS OVER OLD WHEN FULL ?
Asked 6 years ago by FRED.
- Answer I use a 128 gb I am using two cameras I record from 7 pm to 7 am at 7 am I remove the sd card and down load it to the computer the card gets erased and i replace it back in to the recorder and ready to go good unit for the price
  Answered 6 years ago by Anonymous
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QuestionThere is a yellow camera icon on monitor screen. What does that mean.
Asked 6 years ago by Maryannurb.
- Answer Thank for the question Maryannurb! The little yellow folder on the PhoenixM2 indicates that there is recorded footage that can be viewed. Defender Support
  Answered 5 years ago by Defender Customer Support
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QuestionDoes the monitor stay on or does it go dark. I need to see not only receive an alert sound what is happening. My returned systems monitor stayed dark - the alarm would go off and I could not tell where the intrusion was coming from.
Asked 6 years ago by J.
- Answer Hello J, thanks for the question about the PhoenixM2. This system stays on as long as it is powered. The 7" display will always be visible so you can see any motion on up to 4 paired cameras. Defender Support
  Answered 5 years ago by Defender Customer Support
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QuestionThe camera operates down to 14F. Will exposing it to extreme cold in the north down to minus - 20F damage it ?
Asked 6 years ago by Anonymous.
- Answer Great Question! These are the temperatures in which the cameras are tested. We use them year round in Canada and have temperatures that are much colder than this and the cameras have never let us down! In Winter, Spring, Summer or Fall you can count on Defender for the peace of mind that you deserve!
  Answered 6 years ago by Defender Customer Support
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QuestionHow do you get it to go to split screen?
Asked 6 years ago by Linda.
- Answer Great questions, Linda! By clicking the "views" button on the front of the monitor you will be able to select the view that you would like including split screen! Thank you for being part of the Defender Family!
  Answered 6 years ago by Defender Customer Support
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QuestionGood morning, If I place the cameras 300 feet from the house will the monitor capture the image? I am trying to protect my flock at night. Thank you. Any suggestions.
Asked 6 years ago by FarmGirl.
- Answer Thank you for considering Defender, FarmGirl! The transmission range is 450 ft with clear line of sight with the optimum transmission range being 150 ft. With the PhoenixM2 you are sure to have the peace of mind that you deserve!
  Answered 6 years ago by Defender Customer Support
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QuestionCan this be used in real time and not be recording? In other words can i leave screen on and see a live picture all day
Asked 6 years ago by Harry.
- Answer Great question, Harry! When powered on the PhoenixM2 will show you live and in real time what the cameras are capturing. Thank you for considering Defender to give you the peace of mind you deserve!
  Answered 6 years ago by Defender Customer Support
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QuestionIs there an additional purchase of a hard drive that is needed for this device to record?.
Asked 7 years ago by Tray.
- Answer There is an SD card slot in the monitor for recording. It will hold up to a 128GB SD card. You have to set the system to record (in the menu settings) but it is easy to do and works. You can set it to monitor constantly or to only motion record. There are other systems available from Defender if you want to record with a dvr but you have to provide a monitor for viewing. We bought one of those, hooked it up to an old 13 inch TV and used it for a number of years until the wireless part of the system failed. We have 2 of these monitored defender systems running right now with SD cards for recording. One of these we have had for several years and it has been so dependable that we bought another - one for the front and one for the back. Invaluable for people who want to keep an eye on their property.
  Answered 7 years ago by BreiaLee
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Question2 Cams - system worked fine & then all of sudden camera 1 will say out of range, screen go black for 30 sec and turn back on. It will then go to camera 2 and do the same. This happens within 5 mins - 2 hours of pairIng and will continue to occur
Asked 7 years ago by Amy.
- Answer Sounds like you're WI fi is dropping of, you my need a wi fi extender.
  Answered 7 years ago by buzz
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QuestionTo the person who answered my questions, thanks, can you clarify: How do you expand card? How do you delete files? Do you connect camera or monitor to computer to download/delete files (that's why I asked about inputs, where and what kind).
Asked 7 years ago by Dee.
- Answer Thanks Dee. You wouldn't exactly "expand" a card. If you want to store more than the original card, you would need to buy a new, larger card. However, if you mean once the card is full, how do you keep recording, the system can overwrite the older footage to keep recording. If you want to see it on the computer or delete the footage there, you can take the SD card out of the monitor and put it in your computer, it would need a card reader which is built into some computers and most laptops, but you can get a USB adapter if not.
  Answered 7 years ago by Defender Customer Support
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QuestionIf I purchase 2 complete systems can i get the same images on both displays. I need 4 cameras and would like to have 2 displays one for down stairs and one for up?
Asked 7 years ago by Nickname.
- Answer Thank you for your question. PhoenixM2 does not support multiple monitors per camera. Each monitor can support up to 4 cameras, but the cameras can only be connected to one monitor at a time.
  Answered 7 years ago by Defender Customer Support
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QuestionHow do I playback recorded files? I can’t find anything in the menu or settings explaining how to get to the playlist.
Asked 8 years ago by G1964.
- Answer Great question G1964. The playback feature can be located by pressing in the joystick, this will take you to a calendar view. For more information feel free to reach out to our customer experience team!
  Answered 8 years ago by Defender Customer Support
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QuestionDoes the dvr just contiulesly record over whats already been recorded
Asked 8 years ago by Ja935.
- Answer Thanks for a great question! You have the option to either record continuously, overwriting older footage, or have the recording stop once the SD card is ful.
  Answered 8 years ago by Defender Customer Support
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QuestionThe camera(s) need to connect to a power source. Can they be directly hardwired by an electrician or is a nearby outlet needed? I would like to mount the camera high up on exterior wall of the house and drill a small hole inside to connect to power.
Asked 8 years ago by Bill.
- Answer Thanks for your question Bill. Do not have these cameras directly wired into your home wiring, you must use the included power adapter with an indoor power outlet. The total power cable length is 16ft with a disconnect at the halfway point.
  Answered 8 years ago by Defender Customer Support
  Answer this question
QuestionIf camera is 500 feet from receiver will it work? Also can another power source such as solar be used for camera's? Thank you.
Asked 8 years ago by Watching.
- Answer Hello and thank you for your question. The transmission range for this unit is up to 450ft maximum. These cameras must be used with a power outlet.
  Answered 8 years ago by Defender Customer Support
  Answer this question
QuestionI have a rural guest cottage, about 200ft. from where the camera would be mounted. Would I be able to see a car from that distance and/or ID it. Also, can I watch real time on the monitor.
Asked 9 years ago by Chrispy.
- Answer Probably out of range but if you are concerned at night, vision would be just okay but forget about it picking up any motion sensing at night.
  Answered 8 years ago by Steve
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QuestionWhat do the blue arrows mean on the screen
Asked 1 year ago by Mark.
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Questions & Answers

Defender - PhoenixM2 Digital Wireless 7" Monitor DVR Security System with Long-Range Night Vision and SD Card Recording

Q: QuestionCan you receive alerts and watch from your phone or tablet?

Q: QuestionDo the cameras run on rechargeable batteries, or do they need to be plugged into a power source? What about the monitor? Will it need to be plugged in? Can you include any item that needs some power source.

Q: QuestionCan the camera be mounted hanging down rather than up and the image inverted on the monitor?

Q: QuestionHOW LARGE OF AN SD CARD CAN I USE ? HOW MUCH RECORDING TIME WILL THAT ALLOW ME WITH 1 CAMERA ?..WITH 2 CAMERAS ?... CAN I REMOVE A FULL SD CARD TO VIEW IT ON MY COMPUTER AND INSTALL A CLEAN ONE TO CONTINUE RECORDING ? RECORDS OVER OLD WHEN FULL ?

Q: QuestionThere is a yellow camera icon on monitor screen. What does that mean.

Q: QuestionDoes the monitor stay on or does it go dark. I need to see not only receive an alert sound what is happening. My returned systems monitor stayed dark - the alarm would go off and I could not tell where the intrusion was coming from.

Q: QuestionThe camera operates down to 14F. Will exposing it to extreme cold in the north down to minus - 20F damage it ?

Q: QuestionHow do you get it to go to split screen?

Q: QuestionGood morning, If I place the cameras 300 feet from the house will the monitor capture the image? I am trying to protect my flock at night. Thank you. Any suggestions.

Q: QuestionCan this be used in real time and not be recording? In other words can i leave screen on and see a live picture all day

Q: QuestionIs there an additional purchase of a hard drive that is needed for this device to record?.

Q: Question2 Cams - system worked fine & then all of sudden camera 1 will say out of range, screen go black for 30 sec and turn back on. It will then go to camera 2 and do the same. This happens within 5 mins - 2 hours of pairIng and will continue to occur

Q: QuestionTo the person who answered my questions, thanks, can you clarify: How do you expand card? How do you delete files? Do you connect camera or monitor to computer to download/delete files (that's why I asked about inputs, where and what kind).

Q: QuestionIf I purchase 2 complete systems can i get the same images on both displays. I need 4 cameras and would like to have 2 displays one for down stairs and one for up?

Q: QuestionHow do I playback recorded files? I can’t find anything in the menu or settings explaining how to get to the playlist.

Q: QuestionDoes the dvr just contiulesly record over whats already been recorded

Q: QuestionThe camera(s) need to connect to a power source. Can they be directly hardwired by an electrician or is a nearby outlet needed? I would like to mount the camera high up on exterior wall of the house and drill a small hole inside to connect to power.

Q: QuestionIf camera is 500 feet from receiver will it work? Also can another power source such as solar be used for camera's? Thank you.

Q: QuestionI have a rural guest cottage, about 200ft. from where the camera would be mounted. Would I be able to see a car from that distance and/or ID it. Also, can I watch real time on the monitor.

Q: QuestionWhat do the blue arrows mean on the screen

QuestionCan you receive alerts and watch from your phone or tablet?

QuestionDo the cameras run on rechargeable batteries, or do they need to be plugged into a power source? What about the monitor? Will it need to be plugged in? Can you include any item that needs some power source.

QuestionCan the camera be mounted hanging down rather than up and the image inverted on the monitor?

QuestionHOW LARGE OF AN SD CARD CAN I USE ? HOW MUCH RECORDING TIME WILL THAT ALLOW ME WITH 1 CAMERA ?..WITH 2 CAMERAS ?... CAN I REMOVE A FULL SD CARD TO VIEW IT ON MY COMPUTER AND INSTALL A CLEAN ONE TO CONTINUE RECORDING ? RECORDS OVER OLD WHEN FULL ?

QuestionThere is a yellow camera icon on monitor screen. What does that mean.

QuestionDoes the monitor stay on or does it go dark. I need to see not only receive an alert sound what is happening. My returned systems monitor stayed dark - the alarm would go off and I could not tell where the intrusion was coming from.

QuestionThe camera operates down to 14F. Will exposing it to extreme cold in the north down to minus - 20F damage it ?

QuestionHow do you get it to go to split screen?

QuestionGood morning, If I place the cameras 300 feet from the house will the monitor capture the image? I am trying to protect my flock at night. Thank you. Any suggestions.

QuestionCan this be used in real time and not be recording? In other words can i leave screen on and see a live picture all day

QuestionIs there an additional purchase of a hard drive that is needed for this device to record?.

Question2 Cams - system worked fine & then all of sudden camera 1 will say out of range, screen go black for 30 sec and turn back on. It will then go to camera 2 and do the same. This happens within 5 mins - 2 hours of pairIng and will continue to occur

QuestionTo the person who answered my questions, thanks, can you clarify: How do you expand card? How do you delete files? Do you connect camera or monitor to computer to download/delete files (that's why I asked about inputs, where and what kind).

QuestionIf I purchase 2 complete systems can i get the same images on both displays. I need 4 cameras and would like to have 2 displays one for down stairs and one for up?

QuestionHow do I playback recorded files? I can’t find anything in the menu or settings explaining how to get to the playlist.

QuestionDoes the dvr just contiulesly record over whats already been recorded

QuestionThe camera(s) need to connect to a power source. Can they be directly hardwired by an electrician or is a nearby outlet needed? I would like to mount the camera high up on exterior wall of the house and drill a small hole inside to connect to power.

QuestionIf camera is 500 feet from receiver will it work? Also can another power source such as solar be used for camera's? Thank you.

QuestionI have a rural guest cottage, about 200ft. from where the camera would be mounted. Would I be able to see a car from that distance and/or ID it. Also, can I watch real time on the monitor.

QuestionWhat do the blue arrows mean on the screen