Questions & Answers

Q: Questiondoes this PC charge by USB C ?

Asked 2 months ago by Anonymous.

• A:Answer No, it uses the regular charging port with barrel connector.

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionCan memory RAM be upgraded

Asked 3 months ago by D12DD.

• A:Answer Yes, RAM can be upgraded. Add another 8 GB DDR4 2666 MHz SO-DIMM module in the second slot to reach the maximum 16 GB. Or replace the existing 8 GB module with a 16 GB one, though the system only supports up to 16 GB

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionIs this laptop compatible with HP Envy 6065e printer?

Asked 2 months ago by Got2bFree.

• A:Answer yes, it is compatible with the printer and any printer that is supported by windows 11 operating system connected via Wi-Fi / USB.

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionDoes it include word and excel?

Asked 2 months ago by Msgemh.

• A:Answer It includes Microsoft 365 30-day trial, you would need to purchase the full version/ subscription.

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionHow long is battery life.

Asked 1 month ago by Jase.

• A:Answer The battery life depends upon the usage and number of applications running. It varies from one device to another.

  Answered 1 month ago by YourDellTeam

  
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Q: Questioncan the touch screen be disabled?

Asked 2 months ago by Jess.

• A:Answer Here are the steps to disable the touchscreen using Device Manager: Open Device Manager: Press Windows + X and select Device Manager from the menu. Locate the Touchscreen Device. Expand Human Interface Devices. Look for HID-compliant touch screen in the list. Disable the Device: Right-click on HID-compliant touch screen. Select Disable device. Confirm the action when prompted. Restart (Optional): Some systems may require a restart for the change to take effect.

  Answered 1 month ago by YourDellTeam

  
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Q: QuestionI just purchased this laptop and I am unable to connect my monitor and hub using this USB-C 3.2 port?! Why does this laptop not support a display or accept power via the USB 3 port?!

Asked 2 months ago by Frustrated.

• A:Answer We apologize for any confusion with the specification and the inconvenience caused. The laptop does have a USB-C 3.2 Gen 1 port, but it is data-only. Meaning it does not support DisplayPort Alt Mode for video output and does not support Power Delivery (PD) for charging.

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionIs this laptop compatible with the WD19TBS Docking station? I have 2 Dell monitors I would like to connect in addition to the laptop.

Asked 2 months ago by Nelly.

• A:Answer No, the laptop is not compatible with the WD19TBS Docking station.

  Answered 2 months ago by YourDellTeam

  
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Q: QuestionCan I replace the already existing HDMI 1.4 port with a HDMI 2.0 port so that it can support a monitor that is 1080p at 200Hz instead of 1080p at 120Hz OR is there another way for this laptop so support a 1080p at 200Hz monitor?

Asked 1 week ago by Brayden.

• A:Answer This is a very good question, and the short answer is: You cannot replace or “upgrade” the built‑in HDMI 1.4 port to HDMI 2.0. The HDMI port is physically wired to the motherboard and GPU. On laptops: HDMI version (1.4 vs 2.0) is determined by: The motherboard traces, The display controller in the CPU, Firmware/BIOS. It is not a modular or swappable component.

  Answered 4 days ago by YourDellTeam

  
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Q: QuestionI just bought this laptop, thinking I would be able to connect an external monitor to it. Is that not true? If not, can it be upgraded to do this?

Asked 2 weeks ago by Anonymous.

Q: QuestionWhat DELL docking station is this computer compatible with?

Asked 2 weeks ago by Frustratedguy.

Q: QuestionWhat is s mode

Asked 2 weeks ago by Steve.

• A:Answer S mode makes it where you can download anything, not just Microsoft guaranteed programs. It’s a good way to optimize your use of the computer.

  Answered 6 days ago by MichaelPVerified Purchase

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Q: QuestionDoes it tell you the amount of charge left in your battery ?

Asked 3 weeks ago by Billbill.

• A:Answer Yes, you can see the percentage left on the charge, a time frame of battery life remaining, as well as the battery health.

  Answered 6 days ago by MichaelPVerified Purchase

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Q: QuestionIs this laptop good for watching movies via the internet?

Asked 3 weeks ago by Anonymous.

• A:Answer Yes it works great for that!

  Answered 6 days ago by MichaelPVerified Purchase

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Q: QuestionDoes this have an RJ-45 Ethernet port

Asked 3 weeks ago by Bawg.

• A:Answer It does not

  Answered 6 days ago by MichaelPVerified Purchase

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Q: Questioncan I use it with a printer

Asked 3 weeks ago by mick.

• A:Answer Absolutely!

  Answered 6 days ago by MichaelPVerified Purchase

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Q: QuestionHeadline lists 2K (QHD display?), but specs only allow FHD resolution. Is this FHD or QHD display?

Asked 1 month ago by 486.

• A:Answer It has 1080p resolution.

  Answered 3 weeks ago by CarlosPVerified Purchase

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Q: QuestionDoes have windows 11?

Asked 1 month ago by GMB.

• A:Answer Yes

  Answered 1 month ago by GarrettH

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Q: QuestionCan this laptop be used for Roblox Studio? Roblox Studio minimum requirements specify a 1.6ghz CPU.

Asked 1 month ago by Anonymous.

• A:Answer Yes

  Answered 1 month ago by BayshamVerified Purchase

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