Questions & Answers

Q: QuestionWill this work with an iPhone 12Max with a Mous Limitless 3.0 case. Anyone foolish enough to use any gimble w/o some sort of protection is just asking for trouble IMO. I really want to pick one up but not if it won’t work with a case.

Asked 4 years ago by Bobaloo.

• A:Answer No, I have an iPhone 12 with an otter box commuter series case and it will not fit my phone in the case. It makes my super nervous to use with my phone out of the case.

  Answered 4 years ago by CAPNDigital

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Q: Questioncan you leave your otterbox on, or does it have to be removed?

Asked 4 years ago by Fritz.

• A:Answer It depends on the phone that you are using. For instance my iPhone 12 Pro fit with the Apple silicone case but for my iPhone 13 pro I have to remove the silicone case because the phone is thicker. I would say it depends on the amount of bulk it adds to your phone if there is a lot then you will need to use it without the case. When you do the phone sits securely in the clamp. I hope that helps.

  Answered 4 years ago by mmarkolovicVerified Purchase

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Q: QuestionDoes this come with a tripod or is it built in? Just wondering if I need to buy separately

Asked 4 years ago by SCOMBES04.

• A:Answer Comes with the tripod. It unscrews if you don’t need/want it attached.

  Answered 4 years ago by BrianVerified Purchase

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Q: Questiondoes this work with the iphone 12 mini?

Asked 4 years ago by PatrickE.

• A:Answer Dear customer, we apologize for the inconvenience. As the iPhone 12 Mini is too light and does not meet the gimbal minimum payload requirement, gimbal stabilization will be affected. We will report your mobile phone model to the DJI engineers to serve as a main reference for follow-up product development. Thank you for your support and product suggestions.

  Answered 4 years ago by DJI Support

  
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Q: QuestionApp for DJIMO5 downloaded, works well Can the device work the camera on IPhone through Bluetooth only - in Africa WiFi or mobile networks are not available everywhere

Asked 4 years ago by Boesman.

• A:Answer The dji and iPhone connects through bluetooth. Thanks!

  Answered 4 years ago by EclipseJMRVerified Purchase

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Q: QuestionIs it compatible with the s22 ultra

Asked 3 years ago by Zack.

• A:Answer Please Note, Accurate Info: I just got Off the Phone with DJI USA Support on Gimbal Compatibility issues with my new Samsung S22 Ultra on Both their DJI OM 5 and DJI OM4/4SE. BEWARE: There is Allot of MisInformation, Incorrect reviews, Marketing/Salesmanship, Fake News out there on most All Gimbals on the Markets presently, including OM 5/OM 4 series! Sadly, NEITHER Model Gimbals will Support the weight (229g) of the S22 Ultra, on it's Gimbal , unfortunately (I mean I was ready to Buy 1 of them too!). Although, some people out there Do say it works, DJI Tech Support people say NO! Also adding, the Software/APP (ZY Play APP -Full Features) will Not work (unreliable on most Android and absolutely on S22 Ultra presently (No ETA on Resolution), and/or will only have a few of the OM Gimbals features work. I haven't heard accurately as yet (DJI will NOT support it), if the 3rd Party Software App FILMIC (not free), works with or will fully function with the S22 Ultra? Good Luck, T

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this work well at tracking/recording soccer games on a high tri-pod?

Asked 4 years ago by cjw24.

• A:Answer Dear customer, Thank you for your inquiry. The ActiveTrack 4.0 response is quick, and the tracking subject is more centered and not likely to be lost. In addition, a stable tracking in 3x zooming ratio is supported. And for your information, the front camera primarily tracks faces that are mainly targeted at shooting a vlog when walking. To ensure the tracking effect, the distance between the front camera and the face is within 2 m. The rear camera is mainly for head and shoulder tracking, and a stable tracking effect is generally guaranteed when the distance is within 5 m. (some differences exist in rare cases, depending on the environmental light and mobile phone performance, such as backlight/dark light). If the distance of the tracking subject is too far or the tracking speed is too fast, the tracking performance may not be assured. Best Regards, DJI Support

  Answered 3 years ago by DJI Support

  
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Q: Questionis this compatible with Samsung Note20 ultra????

Asked 4 years ago by rosa.

• A:Answer Yes, its compatible with Note 20 ultra. If you have case like otter box on your phone you probably need to remove that. Also the "DJI Mimo" app can be downloaded from DJI website, latest versions is not available on Play store. And it records on in 30 fps only. No 60fps available yet for Android users.

  Answered 4 years ago by SarabVerified Purchase

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Q: QuestionCan you use this and connect with Facebook live?

Asked 4 years ago by NORDWALD.

• A:Answer Your electronics has to do that not the gimbal.

  Answered 4 years ago by OutdoorVerified Purchase

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Q: QuestionCan you use this gimbal in a vertical mode?

Asked 3 years ago by Amateur.

• A:Answer Yes, vertical and horizontal are as easy as a double click.

  Answered 3 years ago by WashjonesVerified Purchase

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Q: QuestionCan you use this Gimbal / Stabilizer in both Portrait and Landscape positions?

Asked 3 years ago by Mike.

• A:Answer Yes it will work in portrait and landscape positions. you can change positions on the fly with a button on the gimbal.

  Answered 2 years ago by flynvy5Verified Purchase

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Q: QuestionIs this compatible with Samsung s22 ultra?

Asked 3 years ago by Susan70.

• A:Answer For the most part yes, it could just be my phone but it is a little tilted for me when I am using it. It's not a straight, even plane.

  Answered 2 years ago by CelXiongVerified Purchase

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Q: QuestionIs this compatible with the iPhone 14 pro Max?

Asked 3 years ago by Thu.

• A:Answer Yes, works even with a case on!! The magnetic grip opens wide.

  Answered 3 years ago by WashjonesVerified Purchase

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Q: QuestionWhen will you release an update for DJI OM SE compatibility with the Samsung Ultra 22? You don't look credible.

Asked 3 years ago by Meno.

Q: QuestionIs this compatible with an iPhone 14plus

Asked 3 years ago by JoseQ23.

• A:Answer Yes. That is what I use.

  Answered 3 years ago by Believer1785Verified Purchase

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Q: Question“IS THIS PRODUCT COMPATIBLE WITH SAMSUNG GALAXY S 10

Asked 3 years ago by Anonymous.

• A:Answer with an app yes

  Answered 3 years ago by EddieVerified Purchase

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Q: QuestionCAN I USE IT WITH A GALAXY Z FOLD 3 COMPLETELY OPEN?

Asked 3 years ago by JOHNAJULIO.

• A:Answer I would assume so if you were using the app, in the app you can switch between the main and selfie camera.

  Answered 3 years ago by WatchVerified Purchase

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Q: Questiondoes the Gimbal Stabilizer also work with a Go Pro

Asked 3 years ago by 20on2off.

• A:Answer No, it doesnt come with a gopro mount

  Answered 3 years ago by WatchVerified Purchase

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Q: QuestionIs this compatible with LG G8x ThinQ?

Asked 3 years ago by EABitcoin.

• A:Answer Yes, with app

  Answered 3 years ago by Anonymous

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