A:AnswerHi Sharon. It's Vince with Dyson. The DC65 was recently renamed to the Dyson Ball Multi-Floor. Improvements were made to maneuverability and direct drive cleaner head. This unit is packaged with two accessories. We will be happy to provide additional details on the Dyson Ball Multi-Floor via email at [email protected].
Best wishes,
Vince P.
A:AnswerHi Bynko. It's Vince with Dyson. The Dyson Ball Multi-Floor is packaged in the yellow color. I do regret any confusion caused. Please do not hesitate to reach out with any additional questions via email at [email protected].
Best wishes,
Vince P.
A:AnswerHi Lori, this is Kelly with Dyson. The c-clip locks your machine's cleaner head in to place, on the ball inlet of the machine. Your cleaner head would not stay attached while cleaning without it.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble with your Dyson. We're happy to help. Please contact us directly at [email protected].
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerIt personally never happened to me but if it had it's rather easy to remove the roller without the use of any tools. It's pretty straight forward. If you put the vacuum backwards laying it on its handle you simply pull the two clear tab's on the back side of the roller encashment Which dislocates the roller. If you want to take it a step further it's probably better to remove the head of roller by locating a plastic c-clip on the neck of the vacuum right where the vacuum pivits and just clean the whole thing. It takes about 10 seconds to remove the head. When reinstalling it remember you can put the red c- clip on the removed part before putting it back together, it will snap back on without messing with it later.
A:AnswerHi Rhino, this is Kelly with Dyson. The Ball Multifloor upright does feature whole-machine HEPA filtration.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. It sounds unusual to hear that your Dyson Ball Multi Floor has a smell after cleaning it. If the filter was recently washed and was put back in to the machine before completely dry, that could be one reason why there is an odor. We'd be happy to go over your machine with you, to assist with this issue. Feel free to contact us directly via email at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Any tools from your DC25 that are non-motorized should work with the Dyson Ball Multi Floor vacuum.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The Dyson Ball Multi Floor features a self-adjusting cleaner head, to seal in suction across all flooring surfaces. We're sorry to hear that you've encountered an issue with the machine being hard to push. We're keen to help - please feel free to reach out to us directly at [email protected] and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Katie, this is Kelly with Dyson. When you power on and recline your machine, the brush bar will automatically be on, and should be spinning. If yours is not, please feel free to contact us directly at [email protected] and it will be our pleasure to provide you with support for your vacuum.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. The Dyson Ball Multi Floor upright vacuum cleaner features a self-adjusting cleaner head, with an active base plate that raises and lowers automatically, to seal in suction across all flooring surfaces.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerIt is a different type of vacuum but works very well. The suction is great on pet fur. Vacuuming is faster because you do not need to do a double pass on areas you already vacuumed. It is harder to maneuver at first and standing it upright is also a challenge at first. I do not recommend it for individuals who may have physical challenges. I'm glad I purchased it!
