Questions & Answers

Q: QuestionDoes it come with the soft fluffy head?

Asked 6 years ago by Mike.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Hello Mike, this is Kelly with Dyson. The Cyclone V10 Animal does not come with the soft roller cleaner head. The Absolute model will include that tool in the box. It's also available to be purchased separately, should you wish to have this tool. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWill is work with medium to high ply carpet? Can I move it along as I carpet clean that type of ply carpet?

Asked 6 years ago by Rappy.

• A:Answer Hello there, this is Kelly with Dyson. Our Dyson cord-free machines feature adjustable suction power, making them ideal for homes with thicker carpeting. The Dyson V10 Animal has a torque drive cleaner head which includes a suction control lever in the cleaner head. On top of the ability to control suction in the cleaner head, you also have the options to switch between suction modes with any of the cordless machines.  Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHi, What is the voltage for charging? Is it 110V or 110V to 220 V?

Asked 6 years ago by Nicholas.

• A:Answer Hello Nicholas, this is Kelly with Dyson. A few of our machines use dual voltage transformers making them compatible across a range of voltages. This is why the chargers on the cordless state they will work on 110-240 voltage. However, it's still advisable not to use outside the country of purchase. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionCan you buy replacement or extra batteries for the V10? I know the batteries ware over time so I want to make sure I can replace it. I am also wondering if I can get another battery and charge it for if I need more cleaning time?

Asked 7 years ago by BLewis.

• A:Answer Don’t recharge the battery right after use. Don’t over-drain your lithium battery. Just don’t charge any lithium batteries when they are hot or even warm to touch. Google lithium battery care. My other dyson lasted for 4 years already without the battery going out on me. Instead the trigger button worn out me first...

  Answered 7 years ago by Mig31JVerified Purchase

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Q: QuestionWhat happens when charge runs out while using vacuum?

Asked 7 years ago by tom.

• A:Answer You have to wait until it gets charged again. Dyson claiming 60 minutes runtime, but that is not true. it doesn't run more than 40/45 minutes.

  Answered 7 years ago by ozbharat7Verified Purchase

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Q: QuestionIs this vacuum factory new or refurbished

Asked 1 month ago by dirtyjob.

Q: QuestionHow many decibles is the dyson cordless v10 (animal)?

Asked 3 months ago by Sarah.

Q: QuestionThe battery doesn't hold a charge for longer than 5 min. Only 1 yr old. How can I get a new battery and is it covered? Spent $500 on this vacuum cleaner and it came with a 2yr manufacturers warranty.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer The manufacturers warranty will cover it

  Answered 1 year ago by JamesRVerified Purchase

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Q: QuestionCan it be left off the charger for extended periods (several months) without damaging the battery?

Asked 2 years ago by wondering.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Yes. It just won’t work until it’s charged again

  Answered 2 years ago by JenniferGVerified Purchase

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Q: QuestionDo you have to hold the trigger at all times on this model? Or does it have a on/off switch?

Asked 2 years ago by Cass.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer The V10 model has a trigger that must be held while in use, our newer models like the V12 have a on and off button.

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionHi. I’m interested in getting the Dyson floor dok V11. Will this vacuum work with the dok?

Asked 2 years ago by Yvonne.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Hi there Yvonne, this is Tia from Dyson. The compatible floor dok for the Dyson Cyclone V10 Animal can be found on the Dyson website. You may search it under Part no. 971445-01 or scroll to the bottom of the site page and click "Contact Us" to speak to a live advisor for part assistance. You may also reach our support team at [email protected]. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionWill my attachments for V8 fit the V10

Asked 2 years ago by Bonnie.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Hi Bonnie, this is Kelly with Dyson. Great question! You can use any of the non-motorized attachments from your V8, with the V10 model vacuums. Best wishes, Kelly Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionIs there a prop 65 warning for this vacuum? Several sites(Walmart, target etc) list this vacuum with a prop 65 warning. I understand Dyson changed the design in 2019, but even the new ones are still listed with prop 65 for various reasons.

Asked 2 years ago by Gabby.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Hi there Gabby, this is Tia from Dyson. Prior to 2019, Dyson made the decision to redesign our machines so that a Prop 65 label is no longer needed. Therefore, all Dyson products produced in 2019 and later do not require the prop 65 label. To provide you with additional confidence in our products, in 2018 Dyson developed a new comprehensive Prop65 assessment program in collaboration with 3rd Party laboratories. The assessment included full product evaluation & testing on high risk parts/materials and a toxicological risk assessment process by US board-certified toxicologists to evaluate the chemicals identified in our finished product. Only after passing the assessment, are the products made available for sale. We hope this puts your mind at ease and removes any reservations about the use of our machines. Thanks for supporting Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: Questiondoes the v 10 stand on its own?

Asked 2 years ago by wally.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer No it does not. It does include a mounting bracket which you can screw into the wall to hang it neatly (and this bracket allows the battery to charge as well but you do not HAVE to use the mounting bracket). The entire vacuum itself is very lightweight and easy to maneuver.

  Answered 2 years ago by ACERVerified Purchase

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Q: QuestionHow do I open canister to clean filter

Asked 3 years ago by Bonnie.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer push the red lever on the back of the canister down towards the groung.

  Answered 3 years ago by DavidLVerified Purchase

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Q: Questionwhat attachment is used to clean around the edges of wall to wall carpeting? I just ordered the Dyson Animal. Thank you.

Asked 3 years ago by RosanneH.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Congrats on the new Dyson cordless model. Your unit will come with a tool called the "crevice tool" - go ahead and give that one a try, it will click right into your wand. Best Wishes, Adam Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionDoes this unit stand on its own. The V8 does not..

Asked 3 years ago by Anonymous.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer Hi there, this is Kelly with Dyson. The Cyclone V10 Animal does not lock into place to stand on its own. It does, however, come with a dock you can wall mount if you choose, as a storage option. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionDoes this make nice lines in the carpet?

Asked 3 years ago by Ice.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer yes

  Answered 3 years ago by TurquiseVerified Purchase

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Q: QuestionWhat vacuum will fit all the way under a bed that is on a standard bed frame?

Asked 3 years ago by Fitunderbed.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cordless Stick Vacuum - Iron

• A:Answer yes

  Answered 3 years ago by TurquiseVerified Purchase

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