A:AnswerWe don’t adjust anything to move from hard floors to carpet. It has good suction on both, and we have never seen any damage to any of the floors.
A:AnswerThere are three levels. It doesn’t say bare floor specifically. I always use mine on the lower level for longer battery life to next charge, and I use it for tile flooring and also LVP. Works great on those floors at any suction level when I’ve tested it out.
A:AnswerHello, thank you for reaching out to us, we would like to inform you that theDyson V11 Plus Cordless Vacuum typically comes with a 2-year warranty covering parts and labor. This warranty ensures repair or replacement if the vacuum experiences defects in materials or workmanship during normal domestic use. For refurbished models, the warranty duration may vary, so it's best to check with BestBuy or Dyson directly for specific terms. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support..
A:AnswerHi, thank you for your question regarding the Dyson V11 Plus Cordless Vacuum. Please be informed that the Dyson V11 Plus Cordless Vacuum can be plugged into a power strip. However, we recommend ensuring that the power strip is of good quality and has surge protection to safeguard your device. If you need further assistance, please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello, thank you for your question regarding the return policy for the Dyson V11 Plus Cordless Vacuum during the holidays. For purchases made directly from Dyson, the standard return policy applies, which allows you to return the product within 30 days from the delivery date for a full refund. This policy is applicable regardless of whether you have a membership. During the holiday season, Dyson often extends the return period to accommodate holiday shopping. However, specific details about extended holiday return policies can vary each year. We recommend checking Dyson's official website or contacting our customer service for the most up-to-date information. If you have any further questions or need additional assistance, please do not hesitate to contact us via [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support
