Questions & Answers

1-10 of 19 Questions
  • Question
    Does it come with an attachment that works on carpets?   (11 Answers)

    By Anonymous April 29, 2015.

    Closed to new Answers

    Answers
    • Best 
      Answer

      It comes with a long wand and a brush attachment. Yes, you can use the brush attachment on carpet, but a true vacuum cleaner is a better option. For the odd dirt, dry spill or lint on carpeting though you can certainly use it.

      By JPOConnell July 8, 2015.

    • Question
      What is the life of the battery and is there a replacement battery?   (8 Answers)

      With moderate use, how long will the battery last and is there a replacement battery?

      By Jenny52 March 20, 2015.

      Answers
      • Best 
        Answer

        Hi Jenny, It's Vince with Dyson. The DC58 is designed with a run time of about 20 mins. You can purchase an additional battery to extend your clean time with the unit. We will be happy to provide additional details on the functionality of the DC58 via email at askdysonus@dyson.com. Best wishes, Vince.

        By DysonProductExpert March 22, 2015.

        • Brand Representative
    • Question
      My dyson V6+ is not taking a charge. After charging the unit and put it into use it goes on and off. After releasing the trigger and engaging trigger the same thing happens: it goes on and off. Can I do anything?   (2 Answers)

      By robert June 19, 2017.

      Answers
      • Best 
        Answer

        Hi Robert, this is Krystal with Dyson. I am sorry to hear of the difficulty with your Dyson V6 Trigger. What you have described is a safety feature built into the machine. The machine pulsates ON/OFF when the trigger is held to alert you of an obstruction. It is just a matter of locating and removing the obstruction. We will be happy to assist with this and want to ensure your vacuum is working as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.  Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert June 19, 2017.

        • Brand Representative
    • Question
      Does this vacuum clean carpeted stairs good. I have dogs.   (5 Answers)

      I have two other Dyson vacuums. Best in the world for cleaning both carpets and hardwood floors. I have three small dogs and birds . Cleans like a dream. I wanted this cordless especially for stairs. Will it do the job on carpeted and wood stairs?

      By Betty November 7, 2015.

      Answers
      • Best 
        Answer

        This product would not be good for carpeted stairs, as it does not have a power brush head to remove pet hair. But it would work wonderfully on wood stairs.

        By Jeff987012 June 25, 2016.

      • Question
        charging   (10 Answers)

        would it be okay to leave charger hooked up all the time I was not using it?

        By Anonymous March 7, 2015.

        Closed to new Answers

        Answers
        • Best 
          Answer

          Hi it's Vince with Dyson. Storing your DC58 handheld on the charger will not harm the machine or battery. It is not necessary to use the machine until the battery is depleted. We will be happy to provide additional assistance via email at askdysonus@dyson.com. Best wishes, Vince.

          By DysonProductExpert March 8, 2015.

          • Brand Representative
      • Question
        Vacuum Extensions?   (9 Answers)

        Is there a "stick" you can buy as an extension to be able to walk and use the vacuum on the floor? (similar to the DC44 or DC59) Or is it only hand held, at hand level?

        By Sarah February 26, 2015.

        Answers
        • Best 
          Answer

          I do not know of such an extension. However, the nozzle is long enough to comfortably use from a standing position.

          By POGO80 April 4, 2015.

        • Question
          Does the vacumn come with the charger?   (5 Answers)

          By Hutch August 28, 2017.

          Answers
          • Answer

            Yes... A charger and a mount...

            By Xena September 22, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Can this be used to charge for 110-220 volts?   (2 Answers)

          By Isabelle August 27, 2017.

          Answers
          • Answer

            It will only charge using a 110 outlet.

            By Chance107 August 27, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          What is the difference (besides money) in this model and the Top Dog? Even when I compare the two the top dog doesn't list yes or no in the column comparisons.   (2 Answers)

          By Khub August 15, 2017.

          Answers
          • Answer

            I believe the new model is more powerful with a longer run time.

            By Chance107 September 2, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          If this one also good for mattress, what's the difference between this model and the v6 mattress?   (2 Answers)

          By Katrina August 12, 2017.

          Answers
          • Answer

            The color is different and it may come with mattress specific attachments but I'm not sure as I don't own that one. There is a car and boat version which is different in color and different attachments so assume the mattress care one must have its own special attachment.

            By TrizzyTrey August 18, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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