Skip to content Go to Product Search

Main Content

Questions & Answers

ecobee - Smart Video Doorbell - Wired with Advanced Person and Package Detection - Black

Model:: EB-CAMSDB-01; |
SKU:: 12181430

User rating, 4.1 out of 5 stars with 157 reviews.

Show only Answered Questions

Include AI Generated Q&A

Page Showing 1-20 of 20 questions

QuestionDoes this doorbell camera require a subscription?
- Answer A subscription is optional, and you automatically get one free month of ecobee Smart Security when you register your doorbell camera.
This question and answer was generated by AI based on customer and product data.
QuestionWhat is the field of view for this doorbell camera?
- Answer This camera has a 175 degree vertical and 187 degree diagonal field of view.
This question and answer was generated by AI based on customer and product data.
QuestionDoes this doorbell work with Alexa?
- Answer Yes, this doorbell is compatible with Alexa.
This question and answer was generated by AI based on customer and product data.
QuestionWhat comes in the box with this doorbell?
- Answer Everything you need is included in the box.
This question and answer was generated by AI based on customer and product data.
QuestionHow long does it take to install this doorbell?
- Answer Installation takes about 45 minutes.
This question and answer was generated by AI based on customer and product data.
QuestionWhat is the operating temperature range for this doorbell?
- Answer This doorbell can operate between -25 and 45C or -13 and 113F.
This question and answer was generated by AI based on customer and product data.
QuestionCan this doorbell camera be used solely with Apple HomeKit, recording to iCloud? Or, does it require subscription to your App / plan?
Asked 2 years ago by Csouv.
- Answer ecobee Smart Doorbell Camera works with Apple HomeKit but not HomeKit Secure Video. For video storage, an ecobee Smart Security is required.
  Answered 2 years ago by ecobee
  Answer this question
QuestionDoes this have facial recognition where it tells me who is at the door like Google Nest does? For example, Google lets me assign names to faces so that when known people come over, it says “Roger is at the front door” or “Dad is at the front door”.
Asked 2 years ago by Stell.
- Answer Hi there, thank you for your question. No, the Smart Video Doorbell does not come with facial recognition. I will pass on this feature request to our Product team.
  Answered 1 year ago by ecobee
  Answer this question
QuestionCan anyone clarify the details regarding the operating temperature in the specifications. It states on the Best Buy site under specifications that a maximum ambient temperature of 60 degrees Fahrenheit is needed to avoid ineffective operation
Asked 2 years ago by Kamacaru.
- Answer Operating temperature is -13 to 113 degrees Fahrenheit. Fyi, unit operates warm to the touch , almost hot which is normal.
  Answered 2 years ago by Jaker
  Answer this question
Question2.4 mhz or higher will work??
Asked 2 years ago by Doug.
- Answer The doorbell camera is compatible with 2.4 GHz and 5 GHz Wi-Fi networks and uses Bluetooth during the initial pairing process.
  Answered 2 years ago by ecobee
  Answer this question
QuestionI do not have any type of a doorbell system so I will need a transformer.Does the ecobee doorbell cam come with one? Also if I get ecobee security cameras can I view them on my ecobee premium smart thermostat and iPhone without a subscription?
Asked 2 years ago by Bravo.
- Answer Only ecobee Smart Doorbell Camera is visible with the thermostat live view at this time on ecobee Smart Thermostat Premium. The thermostat live view feature does not require an ecobee Smart Security subscription. We do not sell doorbell transformers and recommend you work with an electrician to install one.
  Answered 2 years ago by ecobee
  Answer this question
QuestionIs there a way to mute or snooze the doorbell chime within the app settings?
Asked 2 years ago by RedGreen.
- Answer You can easily toggle the chime on and off in the ecobee app by going to Main Menu > Chime > In-home chime.
  Answered 2 years ago by ecobee
  Answer this question
QuestionCan Best Buy install?
Asked 5 months ago by Anonymous.
- Answer Depending on your location, there may be an option on the product page for delivery + installation.
  Answered 1 month ago by ecobee
  Answer this question
Questionhow expensive is the subscription
Asked 5 months ago by Anonymous.
- Answer Thanks for reaching out! To see what you get with an ecobee Smart Security subscription, select your product and compare features with and without subscribing here: https://support.ecobee.com/s/articles/What-you-get-with-an-ecobee-Smart-Security-subscription
  Answered 5 months ago by ecobee
  Answer this question
QuestionCan two Ecobee Smart Video Doorbells be installed in one home (one at the front door, and one at the back door) and controlled by the Ecobbe app?
Asked 1 year ago by SuperJr.
- Answer Hi there the ecobee smart video doorbell can be installed in one home at the front door, however the indoor chime will not work. Here's an article that shows you how to wire the setup https://support.ecobee.com/s/articles/ecobee-Smart-Doorbell-Camera-wired-wiring-diagrams
  Answered 1 year ago by ecobee
  Answer this question
QuestionWhat voltage is required ?
Asked 1 year ago by Jack.
- Answer 24 volts
  Answered 7 months ago by DonR
  Answer this question
QuestionDo I need wifi to use this?
Asked 2 years ago by SeirshaK.
- Answer Yes it requires WiFi to connect to smartphone and for software updates.
  Answered 2 years ago by Sean
  Answer this question
QuestionWhat are the dimensions of the chime adapter?
Asked 2 years ago by Chris.
- Answer Hi Chris! The chime adapter is 66mm x 28mm x 13mm.
  Answered 2 years ago by ecobee
  Answer this question
QuestionDo I need a specific thermostat to use as viewing screen or by current Ecobee from 2022 works with the door bell?
Asked 2 years ago by DoorBell.
- Answer Great question! Live View for your ecobee Smart Doorbell Camera works with Smart Thermostat Premium to instantly see what is going on outside your home directly on your thermostat.
  Answered 2 years ago by ecobee
  Answer this question
QuestionWhat are the dimensions of the Ecobee Smart Doorbell?
Asked 2 years ago by Joep.
- Answer ecobee Smart Doorbell Camera is 5.35" x 1.85" x 1.14". With the wedge, the ecobee Smart Doorbell Camera is 5.35" x 1.85" x 1.70".
  Answered 2 years ago by ecobee
  Answer this question

Showing 1-20 of 20 questions

Top Rated