“I have an Arris Surfboard SVG24882AC Modem/Router. Do i HAVE to disable the router function on this device to use the Eero? I have read yes and no answers to this question. Does anyone know for sure if you have to disable it?”
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I suspect not. Here is my example and hope it helps. We have Xfinity WiFi and we were using the Xfinity pod mesh too. I replaced this pod mesh with the eero mesh because it is much faster. I connected one eero device to the Xfinity router by ethernet following the eero directions. Then placed the remaining two devices in other parts of the house. Using the eero app on my iPhone, I followed the directions to set up a 'new' WiFi network that uses the eero devices. I did not disable the Xfinity WiFi network. So now I have two WiFi networks in the house. The Xfinity network and the eero network (which I gave a different name). The Xfinity WiFi router is located by our TV so all those devices (the TV, Roku, etc) are on the Xfinity WiFi. I placed all my other WiFi devices on the eero network, especially the printer because I found that a laptop on the eero mesh network could not find a printer left on the Xfinity WiFi network. In the end, I have two WiFi networks: Xfinity WiFi which has a limited number of devices attached then the eero mesh network which most everything else is attached. It works for me to use that set up but may be confusing to others, If it is confusing then move all your WiFi devices to the eero network. Just remember your modem-router must be operating for the eero mesh to work, that is essential.
Sorry, there was a problem. Please try again later.No. You do not have to or want to disable your broadband modem's router. Every broadband modem I have ever had that had at least two Ethernet ports on it, I have set up another house WiFi using one of the Ethernet ports on the commercial modem. Right now I also have an Arris modem and I am using the SuddenLink WiFi network for some devices and have set up a three unit eero mesh network so I can get out to my bar in the back yard. So I am using both the SuddenLink network and the eero mesh network. As one of the comments above says, you just make the SSID n(network name) different.
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