Questions & Answers

Q: QuestionI have Viasat internet. CannInuse the eero system to boost internet?

Asked 2 years ago by Anonymous.

• A:Answer An eero won't provide you more speed than the ISP is delivering you. eero will help you get those speeds at range and make the most of the speeds with all of your devices.

  Answered 2 years ago by eeroinc Team

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Q: QuestionCan these routers be wired together in series? I was thinking I would place them in the crawlspace and hardwire them to each other to get better speeds. Thanks!

Asked 8 months ago by Jake.

• A:Answer Yes they can be wired by Ethernet cable this way you get the best speeds to all the other units. Use a gigabit unmanaged switch for best wired connection to devices specially tv or steaming devices or desktop pc/ ps5 for lowest latency.

  Answered 8 months ago by Ias2010Verified Purchase

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Q: QuestionSo this has a 2.5 gig port and a 1 gig port. The modem is feeding the 2.5 gig port. Does this mean it will only provide 1 gig out using ethernet? If so could I use a 2.5 gig switch off the modem then feed the erro off the switch and still have controll

Asked 9 months ago by Steve.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Hi Steve, Yes, the Eero Pro 6E has a 2.5Gbps WAN port and a 1Gbps LAN port. If your modem feeds the 2.5Gbps port, any wired connection from the Eero will be limited to 1Gbps. You could use a 2.5Gbps switch between the modem and Eero, but it may affect some Eero features and control. For full functionality, it's best to connect the modem directly to the Eero's 2.5Gbps port. Hope this helps!

  Answered 9 months ago by Amazon Devices Customer Support

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Q: QuestionHi I have the Eero Beacons and I feel like I am not getting enough coverage so I was looking to update my Wi-Fi Mesh system to this one I am in a 3200+ SQFT house and I have spotty wifi still and I think this will fix the issue

Asked 1 year ago by Anonymous.

• A:Answer These eero should do the trick. Each one of these Pro 6E should cover around 2000 sq ft, depending on the environment of course. Start with 2 and see how that goes. Placing them higher in a room, in the open, and away from any large sources of metal, glass or electronics help with range. Use the third if you need to. If needed you can use your Beacons with these for dead spots on the periphery. It is possible to have too many eero for a space so try to keep the number of eero to the minimum possible. We like to see about 30 to 50 feet between eero.

  Answered 1 year ago by eeroinc Team

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Q: QuestionWould this work with ATT Uverse internet/TV service? I've seen conflicting info. I know you need to turn off the ATT modem internet signal but I have wireless cable boxes that need to communicate with the ATT equipment.

Asked 1 year ago by Brian.

• A:Answer Yes, eero and ATT Uverse TV service work fine. Since you cannot put the ATT modem into bridge mode you will, instead, put the eeros into bridge mode. Just setup the eero normally and once it is setup an running go to eero app->Settings->Network Settings->DHCP & NAT, move the dot to Bridge and click Save, this will make the network reboot. Once that is done your TVs should work off of either the AT&T Wireless or the eero wifi. We do recommend turning off the AT&T's wifi. if you can, having two wifi networks generated in close proximity almost guarantees they will interfere with each other.

  Answered 1 year ago by eeroinc Team

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Q: QuestionWill this system work with Comcast XFinity?

Asked 1 year ago by Charlie.

• A:Answer Hi Charlie, Thank you for your question. Yes Eero Pro 6E works with Comcast XFinity, as long as you can connect your gateway Eero to a modem or upstream device with an Ethernet cord, you should be able to set up and use Eero. To use Eero, you will need to have a download speed of at least 1 Mbps – this is the minimum suggested speed for Eero to function properly. Hope this helps, have a nice day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionDoes this have to be plugged into the Ziply modem. Can I plug it in upstairs? Ziply recommended for upstair where internet is slow. Modem is downstairs because that's where a CAT6 cable had to be run.

Asked 1 year ago by KU.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer In order for eero to work there must be one eero (which will be the head/gateway eero) hardwired to your modem/internet source. If you wanted to use a really long ethernet cable that will work. However, running cables all over a house isn't always feasible. If you have two (or more) eero you will have the gateway one hardwired to the modem. The other eero will connect to the first one (either wired or wirelessly) and they will both broadcast the same wifi network for your devices to connect to.

  Answered 1 year ago by eeroinc Team

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Q: QuestionDOES ANYONE KNOW HOW TO PREVENT THE CONNECTION FROM DISCONNECTING?! PLEASE!

Asked 2 years ago by Audrey.

• A:Answer Please make sure to contact us, the number is in the eero app under Settings->Troubleshooting and scroll down for Call Support, so we can check out the eero side to see if there is anything we can assist with.

  Answered 2 years ago by eeroinc Team

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Q: Questionis it good for apple

Asked 2 years ago by augiejode.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer I have all Apple products and love my system

  Answered 2 years ago by Hikertina

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Q: QuestionIs the Eero pro 6 e compatible with AT&T internet service?

Asked 2 years ago by Shay.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer As long as the AT&T (or any ISP) provides you with access to the internet via an ethernet port the eero should work fine with it. We have quite a few customers who use AT&T

  Answered 2 years ago by eeroinc Team

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Q: QuestionMy isp supplied router is an eero pro 6e. Can I just buy one or two of the regular pro 6e to use as satellite units? Thank you

Asked 3 years ago by jjmm.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes, but you will need access to the eero app,to add them, so they will work as a mesh system.

  Answered 2 years ago by JasonB

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Q: QuestionI have Verizon FIOS internet which does not us a modem only a router. Does one cube plug directly into the the wall or do I still need the router

Asked 3 years ago by Anthony.

• A:Answer I connected the "base station" (the first of the eero 6s) directly into my modem with the ethernet cable and then set-up the wifi network from there-- no router needed. The eero app was straightforward and easy to use.

  Answered 3 years ago by KarlVerified Purchase

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Q: QuestionCan this replace the router I have with Fios?

Asked 3 years ago by DennisfromVA.

• A:Answer It largely depends on the ISP. With most ISPs you can, even if the ISP requires PPPoE or VLAN settings. If you are getting phone or TV via Fios you do need to use their router.

  Answered 3 years ago by eeroinc Team

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Q: QuestionHow do I enable eero Built-in?

Asked 3 years ago by Spacey.

• A:Answer when the amazon echo devices connect to it they are automaticaly enabled for eero built in by default if they support it. i turned mine off becuase they just add slow spots to the network. its better to just get 3 mesh nodes so you have better coverage because the echo antennas are really week.

  Answered 6 months ago by ITGuy

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Q: QuestionPurchased: eero - Pro 6E AX5400 Tri-Band Mesh Wi-Fi 6E Router - White Model:S010111SKU:6495775 Box says it is a Model: S010111 (read from SKU/MPN on box). Internal Description under advanced setting, says it is a Model: S010001. Is it a Model: S010111?

Asked 3 years ago by BR549.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Those are the same model, just differences in where they were manufactured. Performance will be identical between the two.

  Answered 3 years ago by eeroinc Team

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Q: QuestionCan I use the eero Pro 6E AX5400 Tri-Band Mesh Wi-Fi 6E Router with on older eero ( 3 pack ) ?

Asked 3 years ago by 01chaco.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes but make sure the gateway is a Pro 6E. Any devices connected through your old nodes will be WiFi 5 and the new ones will be WiFi 6. Your mesh network will also have bottlenecks to lower speeds, so it would be recommended to use only new nodes for max output.

  Answered 3 years ago by MasterEL

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Q: QuestionDoes Best Buy offer installation of this Eero model ? If so what is the cost to install?

Asked 1 week ago by David.

• A:Answer Hello David, Best Buy does offer installation services for Eero Devices. I would recommend checking in with your local Best Buy store however. They will have options for just device installation but they will also have pricing for protection packages that include installation and support. I can't quote anything for you unfortunately, as prices may vary based on your geographic location in the US. If you have already purchased the Eero 3 Pack, the best thing to do would be to swing back in to your local store at your earliest convenience and speak either with your sales associate you worked with, or go straight up to Geek Squad and let them know you would like to have your Eero installed. I hope this helps!

  Answered 1 week ago by Amazon Devices Customer Support

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Q: QuestionI have a Verizon CR1000A router. No TV service just Verizon WiFi. Is it an easy setup with eero ?

Asked 1 month ago by Badash.

• A:Answer Hi Badash, Yes — setup is easy. Just plug the eero Pro 6E into your Verizon CR1000A with Ethernet and follow the eero app. You can turn off the Verizon Wi-Fi if you want eero to handle everything. Hope this helps.

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionWith the erro mesh, tri band unit, the first one that plugs into the router directly via ethernet cable... how far can I have it away from the actual router, or does it not matter

Asked 2 months ago by Jim.

• A:Answer Dopes not matter.

  Answered 1 month ago by RickR

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