A:AnswerMy son had to call the manufacturer directly and they gave him all of the specifications needed from your laptop or PC to run Elgato effectively ! They were extremely patient and helpful :-)
A:AnswerSettings may be too high, Depending on his computer specs, he may not be able to run the capture card correctly. Requirements are Intel i7-2XXX or better. 8GB ram minimal. Have him lower his capture card settings and retry. Is he trying to Stream and Capture at the same time? Most people have a dedicated streaming PC for streaming content.
He should be able to locally record his gameplay without streaming and not have any effect on screen shuttering or lag.
A:AnswerThis will work - but based upon your camera model, you may not receive a full HDMI signal. Check the output signal of your camera model to see what the HDMI out is - I know many of the EOS Canon line do not output a full hdmi signal.
