A:Answer Settings may be too high, Depending on his computer specs, he may not be able to run the capture card correctly. Requirements are Intel i7-2XXX or better. 8GB ram minimal. Have him lower his capture card settings and retry. Is he trying to Stream and Capture at the same time? Most people have a dedicated streaming PC for streaming content.
He should be able to locally record his gameplay without streaming and not have any effect on screen shuttering or lag.
