Questions & Answers

Q: QuestionDo these record all the time or only when motion is detected?

Asked 2 months ago by Jackruss02.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer These cameras record only when motion is detected — they do not record continuously 24/7. When the camera's PIR sensor detects movement (person, vehicle, or pet), it triggers recording and saves the clip to the HomeBase 3's local storage. Between motion events, the camera is in a low-power sleep state to conserve battery and rely on solar charging. If you need round-the-clock recording, you'd need wired PoE cameras instead.

  Answered 2 months ago by Eufy Team

  
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Q: Questionwhat kind of internet connection do they need

Asked 2 months ago by mh.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer he eufyCam 3 system requires internet connectivity for remote access, but its requirements are minimal and specific: HomeBase 3: Must be connected to your home router via an Ethernet cable (wired). It does not support Wi‑Fi for itself. Cameras: They do not connect to the internet directly. They communicate with the HomeBase wirelessly via a proprietary wireless protocol. All video recording and AI processing happen locally on the HomeBase. Network requirements: Your modem/router must have available Ethernet port for the HomeBase. Upload bandwidth requirement is very low (around 1 Mbps) — a standard home internet connection is more than enough, since only live streams and alerts are sent to the cloud. If your internet goes out, the system continues recording locally; you just can't view it remotely.

  Answered 2 months ago by Eufy Team

  
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Q: QuestionHi, is this camera model resistant to rain?

Asked 3 months ago by Teihotu.

• A:Answer Yes, where it is all wireless there aren't any exposed ports the charging port has a cover.

  Answered 3 months ago by MARISSAIVerified Purchase

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Q: QuestionCan the cameras record 24/7 continously?

Asked 3 months ago by Lopez95.

• A:Answer No they are motion activated and it notifies you and records the motion detects pets, human, vehicles, you are then able to bring up the live feed and start recording any incident.

  Answered 3 months ago by MARISSAIVerified Purchase

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Q: QuestionDoes it need full sunlight

Asked 3 months ago by Anonymous.

• A:Answer No, it does not require full sunlight. The eufyCam 3's solar panel is designed to work with indirect light and even on cloudy days, though charging will be slower than in full sun. The camera has a built-in rechargeable battery that can last 4 to 6 months on a single charge in typical conditions, so the solar panel is meant to extend runtime indefinitely rather than power it moment by moment. Even in partial shade or overcast weather, it can still maintain enough charge for normal operation. For best results, mount the camera where it gets at least a few hours of direct sunlight per day.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionCan it be used with Home Base 2

Asked 3 months ago by coachdiver.

• A:Answer No, the eufyCam 3 cannot be used with HomeBase 2. It is designed exclusively to work with HomeBase 3 (S380). If you try to pair it with a HomeBase 2, the camera will not be recognized or function. You will need to purchase a HomeBase 3 or buy a kit that includes one.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionCan you connect a NVR to this or is this one already compatible to connect to TV

Asked 3 months ago by Tex.

• A:Answer No, the eufyCam 3 system does not connect to a traditional NVR, and there is no direct HDMI port on the HomeBase 3 for plugging into a TV.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionWill the camera start recording when it hears a loud noise or dogs start barking?

Asked 3 months ago by Friends.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer No, motion detection activates the recording and notifies you of the motion pet, human, and vehicle.

  Answered 3 months ago by MARISSAI

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Q: QuestionWhat type of memory can I add to the home base

Asked 4 months ago by 970guy.

• A:Answer Any hard drives using sata

  Answered 4 months ago by PizzlesTechTime

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Q: QuestionCan a camera be turned off and on remotely from the app when you are away from home?

Asked 4 months ago by Bruce.

• A:Answer Yes, each camera has its own settings.

  Answered 3 months ago by MARISSAIVerified Purchase

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Q: QuestionIs the camera record continuously or on motion detect only .. Thanks

Asked 4 months ago by Anonymous.

• A:Answer This camera is motion detect only, but the length and quality can be adjusted. These are good security cameras, but not suited well for constant recording surveillance.

  Answered 4 months ago by KALANVerified Purchase

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Q: QuestionIs this system compatible with eufy - Video Doorbell E340 & SoloCam S340, Dual Cameras, Solar Wireless Outdoor Cameras? Can I connect and integrate an eufy doorbell and / or one or more of the multi-angle duel camera eufy cameras to this homebase unit?

Asked 4 months ago by Whoever12.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer Based on the available information for the product SoloCam S340/E30, there is no direct mention of compatibility with eufy Video Doorbell E340 or the eufy HomeBase 3 system. However, the SoloCam S340/E30 has its own features like 3K resolution, human and vehicle AI detection, and compatibility with Alexa and Google Assistant. It works with standalone systems, including the option to connect to a separate solar panel.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionAre these the S3 Pro cameras?

Asked 4 months ago by Judyjo.

• A:Answer No, these are not the S3 Pro cameras. The product listed is the standard eufyCam 3 (white, 4K solar, with HomeBase 3). The eufyCam S3 Pro is a separate, upgraded model featuring enhanced AI capabilities (e.g., enhanced facial recognition, vehicle detection, and an upgraded processor). While both use the same form factor and HomeBase 3, the S3 Pro is a higher-tier option with additional features. If you need specifics on the S3 Pro, please let me know!

  Answered 4 months ago by Eufy Team

  
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Q: QuestionSo, there are no monthly fees at all?

Asked 5 months ago by Chrinda.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer None, all you need is the app to control everything and add people to your security as well

  Answered 5 months ago by CESARVVerified Purchase

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Q: QuestionWhat is the distance range between camera to base

Asked 5 months ago by InNow.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer Not so sure but the farthest camera is about 20 feet away from the home base, it does work on a 2.4Ghz which has long range but it also has to do with the structure of the house, if there is anything that will block the wifi you might have to get extenders.

  Answered 5 months ago by CESARVVerified Purchase

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Q: QuestionCan multiple people monitor on separate phones

Asked 6 months ago by Anonymous.

• A:Answer Yes, you can hive access to people so they can view the cameras on their phones

  Answered 5 months ago by CESARV

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Q: Questionif this is solar powered why do I have to charge the cameras?

Asked 6 months ago by Franco.

• A:Answer 기후가 계속적으로 좋지 않으면 열을 받을 수 없기 때문이겠지요

  Answered 4 months ago by HYESOOKOKAMOTOVerified Purchase

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Q: QuestionIt comes with five cameras how many can I add to this piece? I need to put at lease up to eight. Would that work with that?

Asked 7 months ago by Tony.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer I dont know how manny but i have 8 and it works fine, the only thing is that is you want to record 24/7 then you need to get the nvr and connect the cameras to the nvr and then the home base

  Answered 5 months ago by CESARVVerified Purchase

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Q: QuestionIf solar is not charging the battery adequately, can you charge it and if so how long will the charge last?

Asked 7 months ago by Andy.

This question was asked about the related product: eufy - eufyCam 3, 5-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer Yes you can charge it with the USB cable that comes with it. The only thing is that you have to take it down in order to do it. If you place it where it gets at least 2 hours of sunlight to charge it, You don't have to charge it manually. As far as how long the charge lasts, it tells you in the instructions. I think it lasts with normal use for about 365 days per the box it comes in.

  Answered 7 months ago by TXProofer

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