Questions & Answers

Q: QuestionWhat is the warranty on home-base and cameras?, what is the warranty procedure?

Asked 3 months ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer There couldn't find any specific information on the warranty for the eufyCam 3 and its HomeBase or the warranty procedure documents. If you have specific issues or questions about exchanging or repairing your product under warranty, let me know the exact details, and I may be able to guide you further based on existing support guides.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionWhat type of batteries are used in these cameras

Asked 4 months ago by Ronlt.

• A:Answer The eufyCam 3 (S330) cameras use built-in rechargeable batteries that feature an integrated solar panel. With a fully charged battery, the device can last up to one year. The solar panel can automatically recharge the battery if the camera receives at least two hours of direct sunlight per day.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionDoes the solar panel come with the https://us.eufy.com/products/t88931w1?

Asked 4 months ago by Linda.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer The eufyCam 3 cameras are already solar-powered and designed to recharge via sunlight directly without the need for an additional solar panel.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionIs there anyway to connect these cameras to watch them over a tv monitor?

Asked 4 months ago by LiftedRam.

• A:Answer The eufyCam 3 is not specifically designed to connect directly to a TV monitor. The cameras typically stream video via the eufy Security app on compatible devices like smartphones, tablets, or computers. However, if you'd like to watch the feed on a TV, you can consider these options: Using a Streaming Device: If your TV supports streaming devices (like Chromecast, Amazon Fire Stick, or an Android-based system with the eufy Security app available), you may be able to cast or mirror the feed from your phone or tablet to your TV. HDMI Connection: You can use an HDMI cable to connect a laptop or computer that is accessing the eufy Security app directly to your TV. Make sure to check the capabilities of your TV and any additional devices you are using to enable streaming on a larger screen.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionI am looking at a EufyCam 3, add-on security camera. The description states "Base that not included" does that mean the mounting base or Home Base? I already have a Eufy System and just want to add an additional camera.

Asked 5 months ago by securitysam.

• A:Answer It's just talking about the homebase. The mounting equipment is included.

  Answered 5 months ago by CLMcAnallenVerified Purchase

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Q: QuestionWill this homebase 3 work with eufy doorbell cam model T8214111? Does the homebase act as a chime or does a chime have to be purchased also. If so, what model?

Asked 6 months ago by Jose.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer Does HomeBase Act as a Chime?: Yes, HomeBase can act as a chime for certain doorbell models. By enabling the HomeBase alert, the HomeBase speaker will chime when the doorbell is pressed, and its volume and ringtone can be adjusted using the companion app. The HomeBase chime emits a sound of 90 dB at a distance of 1 meter (around 3.28 feet). If additional chimes are needed in other locations of the house, a separate add-on chime can be purchased. For HomeBase 2, an add-on chime with a USB dongle is available in US and UK markets. This add-on chime is specifically designed for compatibility with the 2K battery doorbell paired with HomeBase 2.

  Answered 5 months ago by Eufy Team

  
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Q: QuestionCan the cameras be set to continuous video recording or are they motion activated only?

Asked 6 months ago by Zach.

• A:Answer The eufyCam 3 cameras (S330/S300) are primarily motion-activated and do not support continuous video recording. The recording begins automatically when motion is detected based on your settings in the eufySecurity App. However, the eufyCam 3 supports 24/7 continuous recording only when paired with a hard drive in HomeBase 3. Battery-operated cameras like the eufyCam series typically do not support continuous recording due to power limitations.

  Answered 5 months ago by Eufy Team

  
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Q: QuestionCan you plug this directly into your TV, or do you have to use a smart phone?

Asked 7 months ago by Olias.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer No it will not plug into a tv no matter what app used.

  Answered 7 months ago by LarryCVerified Purchase

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Q: QuestionCan these cameras be hooked up to a tv to watch live viewing at all times

Asked 8 months ago by Frahcs.

• A:Answer No

  Answered 7 months ago by AngelCVerified Purchase

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Q: Questionwhy does this product say solar powered cameras in the title when the description shows battery powered.

Asked 10 months ago by futurecustomer.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer They are solar powered, but they have the option to be wired if needed. I had one of my three wired, because where I had originally placed it, there was not enough sun hitting the solar panel. They work great wired or solar. Hope this helps!

  Answered 9 months ago by DonnaTVerified Purchase

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Q: QuestionIs there a monthly fee that is charged?

Asked 10 months ago by Dave.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer There are no fees! Simply connect to your home wi-fi and you are as good as rain. Hope this helps!

  Answered 9 months ago by DonnaTVerified Purchase

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Q: QuestionIs it compatible to homebase 2?

Asked 10 months ago by Anonymous.

• A:Answer Si

  Answered 6 months ago by AnalieC

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Q: Questioncan you hook this unit directly to a monitor?

Asked 11 months ago by bu.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer No, the eufyCam 3 cannot be connected directly to a monitor. It requires the eufy HomeBase 3 (S380) to function. Videos and live feeds from the cameras are accessible through the eufy Security App, not directly to a monitor.

  Answered 9 months ago by Eufy Team

  
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Q: QuestionDo these cameras have to be wired in order to record 24/7 and saved

Asked 11 months ago by Wondering.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer They do not need to be wired.

  Answered 8 months ago by AngellaH

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Q: QuestionIn some places on the web site it says its "solar powered", and in some places it says "battery powered", then in the comparison area it shows this has no solar, but the pictures show solar panel, the name doesn't indicate solar. Is this solar or not?

Asked 11 months ago by scirdan.

This question was asked about the related product: eufy - eufyCam 3, 3-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White

• A:Answer It has both, it has an internal battery that you can charge before installing. The solar power keeps the battery charged once installed.

  Answered 8 months ago by AngellaHVerified Purchase

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Q: QuestionDoes this have the S380 home base. I need it to work with my S340.

Asked 1 year ago by Anonymous.

This question was asked about the related product: eufy - eufyCam 3, 2-Outdoor Wireless 4K Solar Powered Security Cameras with HomeBase 3 - White/Black

• A:Answer Yes, it does have the S380 HomeBase (HomeBase 3). This HomeBase serves as the central hub for your eufy Security system. In addition, your S340 (eufyCam 2C) is also compatible with HomeBase 3, so both devices can work seamlessly together under the same HomeBase.

  Answered 9 months ago by Eufy Team

  
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Q: Questionwhat is the storage amount included on this deal?

Asked 1 year ago by Gismo.

• A:Answer The eufy Security eufyCam 3 system provides you with 16 GB of built-in local storage via the HomeBase 3, enough for approximately 90 days of recordings for a single camera under normal usage conditions. For users who require more storage—due to additional cameras, higher recording resolutions, or increased motion activity—the HomeBase 3's expandable storage option allows you to install up to 16 TB of additional storage using a standard 2.5-inch SATA HDD or SSD.

  Answered 9 months ago by Eufy Team

  
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Q: QuestionWhat is the maximum number of cameras that can be added to this system?

Asked 1 year ago by Chad.

• A:Answer 16

  Answered 10 months ago by Anonymous

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Q: Questionhow far from the homebase can the camera be mounted?

Asked 1 year ago by r1260.

• A:Answer About 30-35 feet.

  Answered 1 year ago by ErwinD

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