Questions & Answers

Q: QuestionWho is the eufy FamiLock S3 Max designed for?

• A:Answer The eufy FamiLock S3 Max is designed for every family member.

Q: QuestionWhich smart home platforms is this lock compatible with?

• A:Answer The lock is compatible with Apple Home, Google Home, Alexa, and SmartThings through Matter.

Q: QuestionDoes this smart lock require a monthly subscription?

• A:Answer No, there are no monthly subscription fees associated with this smart lock.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer The rechargeable battery provides up to 6 months of use on a single charge.

Q: QuestionIs there a backup power option if the main battery fails?

• A:Answer Yes, four AAA batteries can provide an additional month of essential functionality during power outages.

Q: QuestionWhat is the field of view of the built-in camera?

• A:Answer The camera has a 150° wide-angle lens, providing head-to-toe coverage.

Q: QuestionDidn’t come with charger or battery pack. How do I charge the battery. I don’t see where to connect a charging cord.

Asked 1 day ago by Picky.

• A:Answer The eufy FamiLock S3 Max WiFi Replacement Deadbolt with 2K Video Doorbell and Palm Scanner uses 4 AA non-rechargeable batteries, which are included in the package. These batteries should be inserted into the appropriate battery compartment inside the lock's interior assembly to power the device. There's no need to connect a charging cord as the batteries are not rechargeable. If you need more specific guidance, refer to the user manual for details on battery installation.

  Answered 1 day ago by Eufy Team

  
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Q: QuestionDoes it work with Alexa?

Asked 2 days ago by Anonymous.

• A:Answer The eufy 2K Video Doorbell, which appears to be included in the eufy FamiLock S3 Max package, supports smart integration with Alexa. This means you can connect it to Alexa to manage and use features via voice commands.

  Answered 1 day ago by Eufy Team

  
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Q: QuestionDoes this work with the EUFY Chime?

Asked 5 days ago by tinx2.

• A:Answer The provided product, the eufy FamiLock S3 Max WiFi Replacement Deadbolt with 2K Video Doorbell and Palm Scanner, does not explicitly mention compatibility with the eufy Chime. Based on the retrieved knowledge, there is no direct indication that the FamiLock S3 Max works with the eufy Chime. If you're looking for compatibility information specifically with this product configuration, it would be essential to confirm directly through the eufy app or further product documentation.

  Answered 4 days ago by Eufy Team

  
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Q: QuestionWhat grade level is this lock?

Asked 1 month ago by Anonymous.

• A:Answer The eufy FamiLock S3 Max WiFi Replacement Deadbolt achieves BHMA Grade 2 certification, demonstrating reliable durability and performance.

  Answered 1 month ago by Eufy Team

  
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Q: QuestionWill the camera part work with home base 3 for recording?

Asked 1 month ago by Tony.

• A:Answer The information available does not explicitly mention if the camera feature of the [FamiLock S3 Max WiFi Replacement Deadbolt with 2K Video Doorbell and Palm Scanner] is compatible with HomeBase 3 for recording. However, HomeBase 3 is commonly used as a central hub and storage for compatible cameras. If your specific device is designed to work with HomeBase 3, features such as recording footage should be supported. I suggest checking the product specifications or documentation for clearer details on compatibility.

  Answered 1 month ago by Eufy Team

  
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Q: QuestionIs this doorlock compatible with the Ring systen?

Asked 2 months ago by CuttingEdge.

• A:Answer No… they are two(2)separate systems

  Answered 1 month ago by RonnVerified Purchase

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Q: QuestionI live on a busy street: will the camera constantly pick up the road traffic. My door faces the street

Asked 2 months ago by mkgirl1805.

• A:Answer You can customize the video sensitivity and cameras recording range & distance

  Answered 1 month ago by RonnVerified Purchase

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Q: QuestionWhat is the max thickness of the door this smart lock can install? We have a pivot door thickness ~2.5”, can this model fit?

Asked 3 months ago by Anonymous.

• A:Answer Yes

  Answered 1 month ago by RonnVerified Purchase

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Q: QuestionWhat happened if power out..

Asked 5 months ago by Julia.

• A:Answer It is battery powered so a power outage wouldn’t affect the functionality of the lock. You also have a key for the lock in case of an emergency

  Answered 1 month ago by RonnVerified Purchase

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Q: QuestionI have a Eufy S231 now. Can this new model easily replace it with little trouble? Will I need my locksmith to help? My current setup is very finicky and the locksmith really had to work at it to get it perfectly aligned. I just want to make sure this one.

Asked 5 months ago by JD.

• A:Answer No this new lock is basically plug & play, switching out you old lock with this one will be very easy & simple

  Answered 1 month ago by RonnVerified Purchase

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