A:AnswerTo ensure the authenticity of your purchase of the eufy Smart Lock C30 from a third-party vendor, it is recommended to confirm that the product is brand new and comes in its original, sealed packaging. Additionally:
Look for the QR code or serial number on the product.
Use the appropriate app (eufy Security App) to scan the QR code or manually input the device’s serial number during the setup process.
If you suspect the product may not be genuine or encounter any issues with the QR code or serial number, you can contact eufy Support Engineers and provide them with your purchase information (order number, receipt, etc.) for assistance. This can help you verify the legitimacy of your product.
