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  • QuestionCan it be use on a outdoor gate were is exposed to weather rain and snow

    Asked by Aba.

    • Answer The Smart Lock C33 from eufy has an IP53 weatherproof rating, which makes it resistant to light rain. It can handle temperatures ranging from -30°C/-22°F to 70°C/158°F. However, it may not be fully suitable for areas where it's exposed directly to heavy rain or snow without any form of shelter, like on an outdoor gate. If the lock is exposed to constant heavy rain, it has an automatic mechanism that locks itself to protect its software. In such conditions, you can still unlock the smart lock using the eufy Security app or the provided key. It's recommended to ensure some level of protection - like covering your gate or adding a small protective barrier - to help shield the lock from extreme weather.

      Answered by Eufy Team

  • QuestionCan the battery be replaced?

    Asked by DoxieLady10.

    • Answer The battery in the Smart Lock C33 cannot be recharged, but it can be replaced when needed. Simply remove the old battery and install a new compatible one.

      Answered by Eufy Team

  • QuestionCan the automatic lock be turned off....need to not automatically lock during parties

    Asked by TNaples.

    • Answer Yes, the Auto-Lock function of the eufy Smart Lock C33 can be turned off. When Auto-Lock is disabled, the smart lock will not lock automatically. Additionally, you have the option to set the Auto-Lock schedule or customize the locking timer if needed. For a party setting, you can simply turn off Auto-Lock during the event, ensuring the door remains unlocked unless manually locked.

      Answered by Eufy Team