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Questions & Answers

Your price for this item is $209.99
The comparable value price is $329.99
Page Showing 1-20 of 30 questions
  • QuestionHow long does it take for the solar-powered cameras to fully charge?

    • Answer It takes just 3 hours of sunlight for the solar-powered cameras to reach a full charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security camera system support two-way audio communication?

    • Answer Yes, the eufy SoloCam S220 security camera system offers two-way audio communication.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I store recordings locally without subscription fees?

    • Answer Yes, you can store recordings locally with no subscription fees. 16GB built-in storage, expandable to a massive 16TB, keeps your security in your hands.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum wireless range of these cameras?

    • Answer The maximum wireless range of these cameras is 656 feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the night vision distance of the cameras?

    • Answer The night vision distance of these cameras is 32.8 feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security system reduce false alerts?

    • Answer Yes, this security system reduces false alerts with BionicMind on HomeBase S380, a self-learning AI that boosts facial recognition accuracy to 99.9%.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum storage capacity of the HomeBase S380?

    • Answer The HomeBase S380 can support up to 16TB of storage with an additional drive.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo I need to buy a solar panel to charge these cameras? Or are they built in?

    Asked by Cam.

    • Answer The eufy Security - SoloCam S220 cameras come with a built-in rechargeable battery and an integrated solar panel for charging. This means that the cameras can be powered by the built-in rechargeable battery and can also utilize the integrated solar panel for recharging.

      Answered by Eufy Team

  • QuestionWith the extreme weather conditions we experience in NE, how does the camera/solar charging handle 90+degrees in the summer to -20 below windchills in the winter? What about snow cover? Will it still charge? Being on a ladder in the winter is not ideal.

    Asked by Anonymous.

    • Answer The eufy SoloCam S220, designed for extreme outdoor conditions, operates within a temperature range of -4°F (-20°C) to 122°F (50°C) and has a waterproof IP67 rating. This ensures it can withstand heavy rain, snow, and dusty environments without issues. When it comes to charging during snow cover or adverse weather: The built-in solar panel requires direct sunlight to effectively recharge the camera. Extended periods of insufficient sunlight (e.g., during heavy snow cover) may reduce its charging efficiency. The camera's IP67 rating ensures it is protected against water and dust, so snow or adverse weather won't damage the camera itself. Keep in mind that clearing snow from the solar panel when safe will help maintain optimal charging performance. Regarding maintenance: Ensuring the solar panel is exposed and free from excessive snow or obstructions will help avoid needing to climb a ladder frequently, especially during winter.

      Answered by Eufy Team

  • QuestionApproximately how many hours of video can be stored on the Homebase 3? Is data stored until the drive is maxed out, then overwritten?

    Asked by Moxnix.

    • Answer The HomeBase 3 comes with a built-in 16GB storage, which can store approximately 2 months of video recordings for a system with one camera (assuming 30 motion detections per day with 60 seconds of recording each time). If more storage is required, you can expand it by adding an external hard drive with a SATA interface, which can provide up to 16TB of space, capable of storing years of video recordings for a system with one camera. When the storage is full, new recordings will overwrite the oldest ones to ensure continuous recording. You can prevent important videos from being overwritten by using the "favorite" function in the app or by regularly backing up old recordings.

      Answered by Eufy Team

  • Questiondoes this work with any phone to see images?

    Asked by Chris.

    • Answer Yes, the eufy SoloCam S220 can work with any compatible smartphone to see images. To ensure compatibility, your phone needs an operating system of Android OS 8.0 or above, or iOS 12.0 or above. It enables viewing recorded and live footage through these supported devices.

      Answered by Eufy Team

  • QuestionWill the batteries fully charge if placed under an overhang or door stoop where it may not get actual direct sunlight but is protected from the weather?

    Asked by Daylight.

    • Answer No, the batteries in the eufy SoloCam S220 would not fully charge if placed under an overhang or door stoop that prevents access to direct sunlight. The integrated solar panel requires at least two hours of direct sunlight per day to provide sufficient charge under normal usage. If such exposure cannot be achieved, the camera may not recharge effectively. Ensuring direct sunlight is essential for the solar charging capability of the device.

      Answered by Eufy Team

  • QuestionIf the cameras are solar powered, why does it say they may need to be charged (battery) from time to time? How often is time to time?

    Asked by Anonymous.

    • Answer The eufy S220 SoloCam is equipped with an integrated solar panel, which can recharge the camera when exposed to direct sunlight for at least two hours per day. However, in certain situations, the camera might still need manual charging from time to time. This could be due to insufficient sunlight, such as prolonged cloudy or rainy days, which may limit the solar panel's charging performance. Under normal usage conditions, if the solar panel does not consistently receive the necessary sunlight, the battery life of the camera lasts up to 90 days before requiring manual charging. In ideal weather conditions with adequate sunlight, the solar panel should maintain the camera charged without the need for manual intervention regularly. However, it is always good practice to monitor the battery level to confirm charging efficiency.

      Answered by Eufy Team

  • QuestionAre these compatible with Apple HomeKit?

    Asked by O.

    • Answer No, the eufy SoloCam S220 does not support Apple HomeKit.

      Answered by Eufy Team

  • QuestionWhat happens when the outdoor temperature drops below -4 ?

    Asked by Happy.

    • Answer When the outdoor temperature drops below -4°F (-20°C), the eufy SoloCam S220 may experience a reduction in performance. This is because extreme cold affects the lithium-ion battery inside the camera. Here is what happens: Temporary Malfunction: The camera may temporarily stop functioning in temperatures below its operational range. Lower Battery Efficiency: While the camera might still operate, the cold reduces the battery's chemical activity, leading to lower battery levels and shorter battery life. Automatic Recovery: Once the temperature rises back within the operational range (-4°F to 122°F / -20°C to 50°C), the camera will resume normal operation, and the battery performance will recover. Additionally, the Passive Infrared (PIR) motion sensor may function less sensitively under cold conditions. It is recommended to increase the motion detection sensitivity in colder weather for better performance.

      Answered by Eufy Team

  • QuestionCan you add additional cameras or doorbell to the same homebase 3?

    Asked by Anonymous.

    • Answer Yes. Since installing this setup, I added S340 Outdoor Solar Powered 3K PTZ Security Camera with Dual Lens, 2 SoloCam S40 Outdoor Wireless 2K 8GB Security Cameras with Integrated Solar Panel, and Smart Lock E330 with Chime WiFi Replacement Deadbolt with eufy App|Keypad|Biometric Access that work perfectly together.

      Answered by KevinM

  • QuestionHow long will a battery life last, and can you charge it yourself

    Asked by Tommo274.

    • Answer The battery life of the eufy SoloCam S220 lasts up to 90 days under normal usage conditions. Additionally, the camera features an integrated solar panel, which can keep it charged if exposed to direct sunlight for at least two hours per day. This eliminates the need for manual recharging in such conditions. The camera uses a built-in 6,500mAh rechargeable lithium-ion battery, which cannot be removed or replaced. The typical lifespan of a lithium-ion battery is estimated to be 300 to 500 charge cycles. If manual charging is needed, the time to recharge the camera depends on the charging adapter used: Using a 5V/2A adapter: Approximately 4 to 5 hours. Using a 5V/1A adapter: Approximately 8 to 10 hours.

      Answered by Eufy Team

  • QuestionThe specifications say it records at 15 frames per second. Is that when the cameras are recording at 2k resolution, and can you increase the fps of the recording by lowering the resolution?

    Asked by Drew.

    • Answer I could not find specific details regarding the frame rate for the SoloCam S220 while recording at 2K resolution or whether lowering the resolution can increase the FPS. The available specs indicate that the camera records at 15 FPS, but nothing was mentioned about adjustable frame rates for this specific model. If you need precise clarity, further technical documentation or settings exploration on the device may be required.

      Answered by Eufy Team

  • QuestionThis unit is capable of handling 16 cameras (according to Spec sheet). Can a higher resolution Eufy camera work with the SolCam S220?

    Asked by Anonymous.

    • Answer I’m sure it can depending on your Wi-Fi speed and capabilities

      Answered by MikeE

  • QuestionIs recording 24/7? And offer playback anytime or just backup the thumbnail? Thank you.

    Asked by Noreadmycomment.

    • Answer The SoloCam S220 cannot record continuously 24/7. It only records when motion is detected due to being a battery-operated camera. Additionally, video recordings are saved to the camera's built-in 8GB eMMC local storage, which can hold up to 90 days of footage, assuming an average recording of 500 seconds per day. When storage becomes full, it will overwrite the oldest recordings with new ones. Playback is available on saved recordings, and you also have the option to connect SoloCam S220 to a eufy HomeBase 3 for additional video storage. However, the camera does not support cloud backup.

      Answered by Eufy Team