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We have ours on the factory setting and it works perfectly. Maybe it’s the master control board. We had a crappy KitchenAid for a couple of years same problem as yours and it was a total nightmare!
Sorry, there was a problem. Please try again later.Hello, Slk1855. Please check all door seals to ensure there is no warm air entering the appliance. Please check all venting areas in the appliance ensure they are not blocked in any way. The recommended temperatures are 0 degrees and 37 degrees. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST. Kindly, R'Shaye
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