Questions & Answers

Q: QuestionWhat are the cut out deminisions? Are the grates steel or cast iron?

Asked 6 years ago by Deep.

• A:Answer Hi, Deep! Thank you for your inquiry. We were able to see the grates are cast iron with a matte finish and the cut-out dimensions are listed as follows: Width (Min.) 28-1/4", Width (Max.) 28-5/8", Depth (Min.) 19-3/8", Depth (Max.) 19-3/4" and Height 8". We certainly hope this information was helpful to your shopping experience. -Ciara

  Answered 6 years ago by FrigidaireSupport

  
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Q: QuestionCan this be used with LP Gas (Propane)?

Asked 7 years ago by TARA.

This question was asked about the related product: Frigidaire - 30" Gas Cooktop

• A:Answer Hello Tara! The cooktop FFGC3026SB comes with a liquid propane conversion kit. Hopefully this information is helpful to your shopping experience. –Thanks!-

  Answered 7 years ago by FrigidaireSupport

  
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Q: QuestionIs the color of the grate dark grey or black?

Asked 6 years ago by pawsitive.

• A:Answer ​Hey, pawsitive! The grates on the model you selected are a black matte color. ~Courtney

  Answered 6 years ago by FrigidaireSupport

  
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Q: QuestionHow many BTU this cook top put out

Asked 8 years ago by Lay.

This question was asked about the related product: Frigidaire - 30" Gas Cooktop

• A:Answer Hey Lay! The cooktop FFGC3026SB will put out between 5,000 BTU’s on the right rear burner, 9,500 BTU’s on the left rear burner, 12,000 BTU’s on the left front burner, and 15,000 BTU’s on the right front burner. We hope this information is helpful to you. –Thanks!-

  Answered 8 years ago by FrigidaireSupport

  
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Q: QuestionDo you install it? for free when we buy this at your store? Can we order this online?

Asked 3 years ago by zeemass.

• A:Answer If you are a member of totaltech, installation is free. If not, they will charge you.

  Answered 3 years ago by GLatVerified Purchase

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Q: QuestionNeed solution for the plastic knobs on Frigidaire FFGC3026SS cooktop? On Frigidaire website the so called Stainless Steel knobs $62, but backside view shows a black plastic center piece just the same as on SS colored plastic knobs that break easily.

Asked 3 years ago by Frustrated.

• A:Answer Hi, there! We’re sorry to learn about the matter with your cooktop’s knobs. We think we have some options that will help. When you have a moment, please send us a quick note to [email protected] along with your appliance’s serial and model number. We look forward to working with you! -Derrick

  Answered 3 years ago by FrigidaireSupport

  
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Q: QuestionDoes this stove comfortably fit two 12" skillets on the larger burners at the same time? If so, is there room for other pots on the other two burners?

Asked 3 years ago by kickinback.

This question was asked about the related product: Frigidaire - 30" Gas Cooktop

• A:Answer Hello, Thank you for your question. You should be able use 12" skillets on the larger burners. Should you like to use the back to burners at the same time, we recommend using a smaller skillet. Should you have other questions come chat with us on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye

  Answered 3 years ago by FrigidaireSupport

  
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Q: QuestionBought this stove and all 4 knobs are broken within 2 months, which seems consistent with other reviews. I am never buying a frigidaire product ever again. Stay far away. As for my question: How can I get stainless steel replacement knobs that won't melt?

Asked 4 years ago by Sportsandelectronics.

• A:Answer Oh no, Gabe! We're saddened to hear that you've had this experience with the knobs on your cooktop. At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney

  Answered 4 years ago by FrigidaireSupport

  
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Q: QuestionDOES THIS MODEL HAVE CLOSED BURNERS

Asked 4 years ago by Anonymous.

• A:Answer Hi there! Enjoy easier cleanup and a burner that stays looking great. This model is equipped with sealed gas burners. I hope this information is helpful to you and your shopping experience. ~Corletta

  Answered 4 years ago by FrigidaireSupport

  
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Q: QuestionI purchased a home with a new Frigidaire 30 inch range top. Within a few months all four knobs broke at the stems. I replaced them and within six months three of the four broke. They are made of cheap plastic that won't last.

Asked 4 years ago by Wosund.

• A:Answer Oh on! Wosund. We deeply apologize for your experience with your knobs. We would love to speak with you to see how we can help. Please connect with us on our branded page by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye

  Answered 4 years ago by FrigidaireSupport

  
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Q: QuestionDo I have to a A/C voltage to a gas stove top for electronics and controls?

Asked 4 years ago by Tee.

• A:Answer Hey there, Tee! We certainly would like to answer your question to the best of our ability. So that we can gain more insight pertaining to your question, please reach out to your local Home Depot specialists or us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience. We look forward to speaking with you! -Ciara

  Answered 4 years ago by FrigidaireSupport

  
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Q: QuestionWhat are the keys for that come with the new stovetop? They say for child guard on them but no direction on what they do or how to use them.

Asked 4 years ago by Me.

• A:Answer Hi Me. This model cooktop does not feature a child lock feature. However, we are interested to learn more about where you located this information. At your convenience, please contact our customer service via Live Chat on our website to provide us more details, Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna

  Answered 4 years ago by FrigidaireSupport

  
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Q: QuestionCan I install the grid cooktop,yself or do I need to have it installed? How difficult is it?

Asked 5 years ago by Anonymous.

• A:Answer That's a great question! So that your cook-top is installed correctly, we recommend consulting with a professional installer. -Ciara

  Answered 5 years ago by FrigidaireSupport

  
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Q: QuestionWhat are the control knobs made of? Can they go into the dishwasher?

Asked 5 years ago by pancook.

• A:Answer Hello, pancook. Thank you for your inquiry. The knobs are painted plastic knobs. We recommend using a soft clean cloth with mild dish detergent and water or a 50/50 solution of white vinegar and water to clean your knobs. Placing the knobs in the dishwasher may damage the coated. Feel free to reconnect with any additional questions about our wine coolers. Our Customer Care Department can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30 am-8pm EST. Regards-Derrick

  Answered 5 years ago by FrigidaireSupport

  
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Q: Questionis this real stainless steel or just "stainless look"

Asked 7 years ago by mir.

• A:Answer Yes, the material of the cooktop is stainless steel.

  Answered 7 years ago by CommunityAnswer

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Q: Questionis there a counter top vent for this gas cooktop

Asked 8 years ago by mac.

This question was asked about the related product: Frigidaire - 30" Gas Cooktop

• A:Answer Hi, thank you for your question Mac! We suggest using a downdraft style range hood when you install the cooktop. You can view the downdraft at http://www.bestbuy.com/site/frigidaire-30-telescopic-downdraft-system-stainless-steel/4560209.p?skuId=4560209. Hopefully this information is helpful to you. –Thanks!-

  Answered 8 years ago by FrigidaireSupport

  
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Q: QuestionWhat is the distance from center of burner to center of burner front to back and side to side?

Asked 7 years ago by JRH.

• A:Answer There is no such thing as 24 inch cooktop. Keep sending the same question.

  Answered 7 years ago by GollfgirlVerified Purchase

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Q: Questionwhere on the underside are the gas connections? where on the underside is the electrical cord coming from? from dimensions on another answer, there is 8in height, how much of that is below counter surface?

Asked 8 years ago by ciscokid.

• A:Answer Do not have a 24 inch gas oven and never heard of one that size.

  Answered 8 years ago by GollfgirlVerified Purchase

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Q: QuestionWHAT ARE CUT-OUT SIZES FOR FRIDIAIRE 30 INCH GAS COOKTOP?

Asked 8 years ago by CJ.

This question was asked about the related product: Frigidaire - 30" Gas Cooktop

• A:Answer 21" x 30" x 4.5 (not quite sure as it is installed above my oven and I cannot lift it)

  Answered 7 years ago by norabdot

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