Questions & Answers

Q: QuestionDoes this refrigerator have adjustable shelves?

• A:Answer Yes, this refrigerator has adjustable shelves.

Q: QuestionIs this refrigerator energy star certified?

• A:Answer Yes, this refrigerator is ENERGY STAR® Certified.

Q: QuestionDoes this refrigerator have an ice maker?

• A:Answer Yes, this refrigerator has a built-in ice maker in the freezer.

Q: QuestionDoes this refrigerator have a water dispenser?

• A:Answer Yes, this refrigerator has an internal water dispenser.

Q: QuestionDoes this refrigerator have a water filter?

• A:Answer Yes, this refrigerator has a water filter.

Q: QuestionAre the doors on this refrigerator self-closing?

• A:Answer Yes, the doors on this refrigerator are auto-close doors.

Q: QuestionIs the height without hinges measure 67.2 inches from the bottom of the feet to the top or from the bottom of the frame to the top?

Asked 5 months ago by Linda.

• A:Answer Hi there, Linda! Based on the spec sheets for Frigidaire FRFG2033AV, here’s how the height measurements work: - Height without hinge: 68 4/5″ (i.e., about 68.8″) - Height with hinge: 69 7/10″ (about 69.7″) The “without hinge” height refers to the top of the refrigerator’s main body/cabinet, not including the hinge hardware. So that’s from the bottom (feet) up to the top of the frame, excluding the hinge. - maico

  Answered 5 months ago by FrigidaireSupport

  
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Q: QuestionCan the ice maker be removed

Asked 2 weeks ago by Jay.

• A:Answer Hello there, Jay! For the Frigidaire 20 cu. ft. Counter Depth French Door Refrigerator with Internal Water Dispenser (Fingerprint-Resistant Stainless Steel Look): Yes - it has an ice maker. It includes a built-in automatic ice maker located in the freezer compartment. Bottom line ✔ Ice maker is included and built into the freezer ✔ It can be turned off ❌ It is not designed to be easily or normally removed 🔧 Full removal is considered service-only disassembly, not user setup - Maico

  Answered 1 week ago by FrigidaireSupport

  
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Q: QuestionThe custom cabinet space measures 36 in width x 24 in depth x 68.75 in height. Will this refrigerator fit ?

Asked 2 weeks ago by Judy.

• A:Answer Yes. That's my space too and the fit is perfect.

  Answered 1 week ago by RuthMVerified Purchase

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Q: QuestionThe water dispenser works fine but the water isn't cold or even cool. Is there a way to make the water cold?

Asked 2 weeks ago by Sully.

• A:Answer Thank you for reaching out. For your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser, it is normal for the water to feel cool rather than very cold. This model does not have a dedicated water-chilling system or reservoir; instead, the water is cooled as it passes through tubing stored within the refrigerated section. Because of this design: The water temperature is influenced by how long it has remained in the internal lines After periods of non-use, the first glass may feel closer to room temperature Regular use helps keep water in the lines more consistently chilled Ways to help improve water temperature: Ensure the fresh food compartment is set to the recommended temperature (around 37°F / 3°C) Dispense water regularly so it remains in the cooled internal lines Allow time after installation or filter changes for the system to stabilize Use ice if a colder drinking temperature is desired immediately Please note that there is no setting to further cool the water beyond the refrigerator’s internal temperature. We hope this helps clarify how your dispenser operates. - Jessica

  Answered 2 weeks ago by FrigidaireSupport

  
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Q: QuestionCan I disable the ice maker and water supply on this refrigerator if I don’t intend to use them?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi valued consumer, yes, you can disable both the ice maker and (effectively) the water system on this Frigidaire Gallery 20 cu. ft. counter-depth French door refrigerator, and the manual specifically supports this For this type of Frigidaire Gallery refrigerator (internal water dispenser + ice maker), the controls include: - Ice Maker On/Off control - Press and hold (or toggle in settings) to turn the ice maker OFF - When OFF, the unit stops producing ice completely - When the ice maker is OFF: ✔️ Existing ice can still be dispensed (if any is in the bin) ❌ No new ice is produced - Maico

  Answered 3 weeks ago by FrigidaireSupport

  
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Q: QuestionI want to fully recess this fridge inside a cabinet box. How much clearance is needed on the sides for the doors to open properly?

Asked 1 month ago by BH2010.

• A:Answer Hi BH2010! Thank you for your question regarding your Frigidaire refrigerator model FRFG2011AV. For proper installation and door operation when fully recessing this refrigerator into a cabinet, Frigidaire recommends maintaining at least 1.57 inches (approximately 1.5”) of clearance on each side, 3.54 inches on top, and 1.97 inches at the back. These clearances allow the doors and freezer drawer to open freely and ensure proper ventilation for efficient operation. — Reed

  Answered 1 month ago by FrigidaireSupport

  
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Q: QuestionIs the internal water just for ice making, or is there access inside fridge where one can get a glass of water? If so, it would be helpful to see a photo or video of how it is located and how dispenser functions on the interior of the fridge

Asked 2 months ago by ShopperMe.

• A:Answer There is a water dispenser on the inside. Works fine.

  Answered 1 month ago by LindaBVerified Purchase

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Q: QuestionWhere is the replaceable water filter located? Inside the appliance or does it have to lie on the floor connected to the water line going to the fridge? Thank you!

Asked 3 months ago by Patron.

• A:Answer Inside

  Answered 1 month ago by LindaBVerified Purchase

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Q: QuestionIs there an option to add handles to this model?

Asked 4 months ago by Lori.

• A:Answer We appreciate your inquiry, Lori. No, this Refrigerator model does not offer an option to add separate protruding handles, as it is designed with integrated, recessed pocket-style handles for a sleek, handleless appearance. - Maria

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionWill this go with stainless steel appliances?

Asked 4 months ago by Sammy.

• A:Answer Hi, Sammy. Yes, this model comes in a fingerprint‑resistant stainless steel look finish, which is designed to coordinate well with other stainless-steel appliances in your kitchen. - Maria

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionDoes the freezer compartment have a light? I bought this but I don’t see a light when I open the freezer compartment.

Asked 5 months ago by Dennis.

• A:Answer ?

  Answered 3 months ago by user98169FROZENFACE

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Q: QuestionWhy are items freezing in the refrigerator? The actual temperature inside of the refrigerator is 10-20 degrees colder than what is displayed. I've increased the temperature to the highest setting (43 Fahrenheit) and food/beverages are still freezing.

Asked 5 months ago by SoCalResident.

• A:Answer Hi SoCalResident! Thank you for reaching out. For your FRFG2011AV refrigerator, the issue of items freezing despite setting the temperature higher is likely due to a faulty temperature sensor, a malfunctioning control board, or a damper stuck open, which allows too much cold air into the refrigerator compartment. Improper airflow from blocked vents or shelf placement can also contribute. Since adjusting the temperature hasn’t resolved the problem, we recommend scheduling a service technician to inspect and repair the appliance to restore proper cooling. - Reed

  Answered 5 months ago by FrigidaireSupport

  
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Q: Questionthe clearance space is H 70 X W 36 X 31, will FRFG2011AV fit? I am concerning of the width and depth.

Asked 5 months ago by ay.

• A:Answer Thank you for providing your available space measurements. Based on the listed dimensions, the Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG2011AV) will fit within your clearance of H 70 in × W 36 in × D 31 in. Refrigerator Dimensions: Height: 68 in Width: 35.3 in Depth: 28.2 in The unit fits comfortably in height and depth, and the width leaves a small but acceptable margin. Please ensure you also allow adequate space for ventilation and full door swing, especially if the appliance will be placed near a wall or cabinet. - Jessica

  Answered 5 months ago by FrigidaireSupport

  
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