Questions & Answers
- Model:
- GCST10A1WSS
- |
- SKU:
- 6580723
Q: QuestionThe push button does not open the door after unlock. When I press the open button the doors does not open as though the latch is broken
Asked by Anonymous.
- A:Answer This model does have a child lock feature. To disable this, see the instructions on page 11 of the Use and Care Manual in the "Child Resistant Door Operation" and "How to Disable Child Lock" sections. You can locate the Use and Care Manual in the "Features" section of this product page.
Answered by GE Answers
Q: QuestionDo you remove the turntable when using the convection settings
Asked by Eclecticrone.
- A:Answer No, the turntable should always be in place and never be removed when cooking.
Answered by GE Answers
Q: QuestionCan this microwave be put on a cabinet space or does it need more ventalation
Asked by Anonymous.
- A:Answer This is a counter top style microwave. We recommend a minimum of 3" of air clearance on each side and at the top as well as 1" clearance in the back. It is not designed for installation in a cabinet.-Vikki@GEAppliances
Answered by GE Answers
Q: QuestionHas this been approved safe from chemicals
Asked by LindaN.
- A:Answer GE Appliances evaluates the safety of materials and chemicals used in GE brand appliances through our hazardous substances management process. We have voluntarily decided to identify, reduce and eliminate to the extent possible materials of concern from our appliance products and parts, even when not required by regulation. We do not comment specifically on product content, which is confidential, however our processes help ensure that all GE Appliance products meet applicable hazardous substances requirements and our own product safety and environmental standards. -Don@GEAppliances
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Q: QuestionI just set up my Microwave and the turntable doesn’t turn and it is not heating. What can I do?
Asked by Brenda.
- A:Answer There are several troubleshooting tips that could possibly get this taken care of for you. When using your microwave, make sure that the door is securely closed. Be certain you are pressing a cook function rather than a timer function. If the microwave has a turntable on/off feature, make sure the turntable was not inadvertently turned off by depressing the turntable on/off pad to re-engage the turntable. If this isn't the case, service may be needed and can be set up via our Bodewell service page on our website. -Arnesha@GEAppliances
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Q: QuestionCan you bake
Asked by WilliamR.
- A:Answer Yes, this microwave features Convection Bake which uses a heating element to raise the temperature of the air inside the oven. A fan gently circulates this heated air throughout the oven, over and around the food, producing golden brown exteriors and rich, moist interiors. For full details, see the Convection Cooking section on page 14 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Answered by GE Answers
Q: QuestionThis is microwave come in a bigger size. Does this microwave come in a bigger size?
Asked by Anonymous.
- A:Answer Model GCST10A1WSS has dimensions of 11 7/8" H x 20.60" W x 16.60" D and a capacity of 1.00 cubic feet. That specific model is not available in a different size, but we have multiple larger microwaves available, such as models GCST16S1WSS and PCST22U1WSS. -Sarah@GEAppliances
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Q: QuestionIs there a trim kit to install inside a cabinet offered for this microwave?
Asked by Bk.
- A:Answer No, this model doesn't have an option for a trim kit. This GCST10A1WSS microwave model is designed for countertop installation only. We do not recommend installing them in tight or enclosed spaces, like a cabinet. If you are interested in a built-in model, we recommend checking out model PCHK11S1WSS. Joyce@GEAppliances
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Q: QuestionHello what would happen if my kid accidentally microwaved a meal to heat up 30 seconds without taking out the rack metal rack she didn’t know and put her food on it and hit 30 seconds buttons
Asked by Momma.
- A:Answer The metal rack should not be used with the microwave feature. This may cause sparking with the oven wall or oven shelf, damaging the cookware, the shelf or the oven. -Don@GEAppliances
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Q: QuestionWhat is the highest temperature available in the convection or airfry mode
Asked by Anonymous.
- A:Answer The highest temperature preset for the Convection and Air Fry mode is 425°F. -Don@GEAppliances
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Q: QuestionWhat is the included short rack used for?
Asked by Arlene.
- A:Answer The short rack is for combination or convection cooking. It is recommended for cakes, pizza, biscuits, and pies. To learn more, check out page 14 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Answered by GE Answers

Q: QuestionCan the machine be mounted above stove?
Asked by Anonymous.
- A:Answer No, the GCST10A1WSS is designed for the countertop only. It does not have the capability to be mounted. -Don@GEAppliances
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Q: QuestionJust bought the microwaves/air fry. I used the air fry feature and after food was done and taken out , it kept rotating and displaying HOT message for a long time. Is this normal? I did not find any reference on the manual.Is this normal ? And how long?
Asked by Thechef.
- A:Answer With our convection microwaves, when the door is opened immediately following convection cooking, the unit will display “HOT”. If a higher temperature was used (or broil), the oven may need to cool briefly before it will accept a microwave program. -- However, if the microwave continues running on it’s own, that would not be normal operation. In that case, we recommend unplugging the unit for a few minutes to reset the electronics. If it continues, we recommend seeing page 23 of the Owner’s Manual for warranty information. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
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Q: Questionhow to go from 100% power to 50% power
Asked by jjg.
- A:Answer To change the power level, press Cook Time, enter your desired cooking time. Next, press Power Level and 5 for 50% power and press Start. If needed, the online Owner's Manual is available. Click on the Features tab and scroll down to the end of the Features list to locate the link to the manual. -Vikki@GEAppliances
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Q: QuestionCan you put tin foil on the bottom of the pan so it's easier cleanup after airfrying?
Asked by NoviceUser.
- A:Answer The manual does not recommend doing this.
Answered by Bekka
Q: QuestionCan you permanently disengage the child lock?
Asked by Anonymous.
- A:Answer Yes, the Child Lock feature can be disabled by following these steps: 1. Press and hold the “7” key for 3-5 seconds or until you hear a beep. Release. 2. Press the “9” key. Release. 3. Press the “0” key. Release. -- There will be two short beeps and the display will flash “UnLo” to confirm the default condition has been updated successfully. For more information, see page 11 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Answered by GE Answers
Q: QuestionCan I rotisserie in this?
Asked by Gab.
- A:Answer The JES1109RRSS does come equipped with convection and air fry cooking technology that can be used to roast poultry. For more details, please review the chart in the "Select The Best Cooking Mode" section on pg. 17 of the Owner's Manual. -Don@GEAppliances
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Q: Questionhow I turn off or disable turnable?
Asked by CuongP.
- A:Answer The turntable can't be turned off or disabled. The turntable and support must be in place when using the oven. The turntable may be removed for cleaning.-Don@GEAppliances
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Q: QuestionHow do I get replacement orange rubber feet for the tray? Mine fell off
Asked by MarioR.
- A:Answer I’d take it to a hardware store (I find Ace Hardware stores are best at this), and show them what you need. They’ll likely be able to find matching feet, or some similar replacement feet for you.
Answered by StacieB
Q: Questioncan it toast bagels/ bread?
Asked by SAR.
- A:Answer Yes. I have broiled not toasted several types of bread very well. The only draw back is you have to set a time limit so I have just been guessing and have used a larger time than I think I might need.
Answered by user852874
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