Questions & Answers

Q: QuestionHow much is installation on a above the stove microwave I have an existing microwave but it doesn’t work

Asked 3 years ago by Wendy.

• A:Answer I think it was approximately $140 and worth every penny! Technicians removed old unit, installed new one and cleaned up work area. I could never have gotten new unit from car to my home on my own!

  Answered 3 years ago by Replacement

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Q: QuestionCan you use a 6 inch duct to vent out the microwave hood

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Hello there - we're happy to answer this question about the ductwork for this microwave! We can confirm that you are able to use round ducting with this unit, but you must keep a few things in mind: *If you're using a round duct, a rectangular-to-round transition adaptor must be used *Round ducts should be a minimum of six inches (can use seven) in diameter. -- If you need more information about the ductwork, please refer to the installation instructions here: https://content.syndigo.com/asset/7ddcef62-bca6-43f2-8656-ea942f6c0352/original.pdf -- We hope this was helpful. Have a great week. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat GE microwave would be the replacement for the GE JVM1540LM5CS? Hoping to find one that will fit in the same space above the range and has similar features.

Asked 3 years ago by Marlenas.

• A:Answer Hi there - we're happy to provide a suggestion to replace your GE over-the-range microwave! This model (JVM3160RFSS) will be the most similar unit when it comes to features and size. While this newer model doesn't match the exact dimensions of your current one, the opening will still be able to fit this model. -- Only thing to keep in mind is that this newer model will not come with a full-width, removable rack like your current one and we do apologize for any inconvenience this might cause. -- We hope this information was helpful and we are incredibly grateful to have you as part of the GEA family. Have a great week. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the Microwave Base plate assembly for JVM3160RF3SS the same as for JVM3160RF5SS Thank you.

Asked 3 years ago by Orest.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there and thanks for reaching out with this question. Yes, both versions use the same base plate assembly, but it’s best to use what is included with your microwave. We’re always here should you need further assistance. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionThe model number of my old microwave is JVM1440WHO2. Can it be replaced with this microwave?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there! Thanks for asking. We appreciate your loyalty to GE Appliances and we'd be happy to help with your question. We highly suggest looking at the installation instructions for this microwave.. As long as the opening has the necessary dimensions, it should make a great replacement. Both models are very similar in size and we think this unit (JVM3160DFWW) is an excellent choice. Hope this helps! -Sylvia@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat size breaker is needed. Will 15 amp do it.

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hey there! We appreciate your interest in this wonderful microwave. We’re happy to let you know 15 amps is what is required for this unit. If we can answer any additional questions, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this unit have control panel lighting? I asked the service rep about this when I bought it and he said the unit was not plugged in and that's why it wasn't lit. The unit was installed yesterday and still no control panel lighting.

Asked 3 years ago by Jack.

• A:Answer the touch control pad does not light up or have a backlight but it absolutely should. Come on Whirlpool get with it. It's a no-brainer!

  Answered 1 year ago by Mojony

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Q: Questioni have a GE 1.6 CU FT BISQUE OVER THE RANGE MICROWAVE #JVM3160DFCC FROM JULY 3, 2019 AND THE LED NUMBERS ON RIGHT SIDE ONLY PARTIALLY LIGHT UP? ESTIMATE ISSUE COST OF REPAIR AT HOME IN LARGO FL 33771 PLEASE?

Asked 3 years ago by sjh.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hello. Thanks for reaching out. We're sorry to hear that the numbers only partially light up. We understand the inconvenience, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose, provide a cost estimate and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions or concerns, please reach out to us.- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondoes this microwave have a light under it to see while cooking

Asked 3 years ago by dee.

• A:Answer yes

  Answered 3 years ago by Nace

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Q: QuestionI have to replace my over the range microwave. It is a GE Spacemaker XL1400 installed in 1999. I am concerned about venting. The specs for the model I am considering shows the vent is rear, top. The 1400 shows the vent front and at the top. Options?

Asked 3 years ago by Tom545.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer front and top

  Answered 3 years ago by Nace

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Q: QuestionThe microwave just went out while heating up food

Asked 3 years ago by T.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Probably a blown fuse inside the unit . You might be able to find youtube video on how to replace the fuse. If that doesn't work then you have a bigger problem. I had an older model similar to this one it also went out i Replace the fuse but it immediately blew.

  Answered 3 years ago by Crazyman

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Q: Questiondoes the overall depth dimension include the handle?

Asked 3 years ago by babs.

• A:Answer Hey there, thanks for the interest in our microwave! The overall depth does not include the handle. If you have any other questions, reach out at any time. We'd love to see you in our GEA family! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a GE over the range microwave, model #JVM1730DM1BB and need to replace it. Which model is comparable to this because I’m unable to find the exact same model. I want another GE microwave to match my other kitchen appliances. Thanks!

Asked 3 years ago by Oneclassygal.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hey there, we appreciate you reaching out to us and we're more than happy to help. We first wanted to let you know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave as these are model specific. With that said, we believe the following models would make great replacements: JVM6175BLTS, JVM6175DKBB, and JVM3160DFBB. We're hoping this helps and we're wishing you the best. Let us know if you need anything else. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionLooking to replace ge microwave model number jvm1339ww ,this older microwave has an interior vented fan . I would like to replace it with model number JVM3160dfww and see if this correct model also comes with and interior exhausted fan and filter?

Asked 3 years ago by steve.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there, thank you for the question. We are happy to let you know that this microwave can be installed with a recirculating venting option. It does require a charcoal filter under parts number WB02X35687, which is included with your microwave. This filter should be replaced every 6 to 12 months. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI NEED TO KNOW WHAT PRESET BUTTONS THERE ARE. MY CURRENT MW HAS POPCORN, POTATOES, VEGGIES, ETC.

Asked 3 years ago by JO.

• A:Answer IT has all the bells and whistles.

  Answered 3 years ago by microVerified Purchase

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Q: Questionis mounting hardware included

Asked 3 years ago by newone.

• A:Answer Yes hardware included. Have to be very careful with upper paper template to line up the holes for the top two bolts. Need a helper to hold up while too bolts are installed. Otherwise fairly easy install.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhy is the cut-out height (16 1/2 ", see installation manual) larger than the height of the microwave (16 1/8)? What is the height of the mounting plate? Will the microwave fit into a space that is 16 1/4 tall (top edge of tile to bottom of cabinet)?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by DonewithbestbuyVerified Purchase

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Q: QuestionWe need to replace a GE Spacemaker Model JVM230. GE doesn't manufacture them any more. Will this model work in the same space over the range? We need a model that vents internally.

Asked 3 years ago by Ally.

• A:Answer Space the same. Mounting hardware a little different, different holes.

  Answered 3 years ago by GEmicrowaveVerified Purchase

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Q: QuestionWhat color is the clock light display? Is it quiet?

Asked 3 years ago by Mar.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Clock display is white and very bright, like led bulb. Microwave is quiet.

  Answered 3 years ago by MonaVerified Purchase

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