Questions & Answers

Q: QuestionMy 1.5 year old GE OTR microwave is not heating food - it sounds fine like it is working but food is cold ! I felt sides of microwave and they seem warm to the touch. Is this magnetron problem? I know it's out of warranty but only 1.5 years -ugh

Asked 6 years ago by CK.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer I also have a GE OTR Microwave JVM3160RF8SS that has failed twice and does not heat... first time was a door Limit Switch- really piece of junk GE should reimburse failing after less than two years...

  Answered 1 year ago by Anonymous

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Q: QuestionI need to replace my model JVM1540DP188 this looks like it but don't want to make an incorrect purchase Please help

Asked 6 years ago by JVM1540DP188.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi - We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement model! Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a great choice. It has the same dimensions and similar features so will fit in the same space as your current model. Take a look at the Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Actually, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIt shows the clock time in Green, yet a review claims it is White?? I just ordered this model today because Best Buy said it is in Green. I want it to match my ranges clock below which is in Green. Also please confirm it comes with a charcoal filter.

Asked 6 years ago by Mellie.

• A:Answer Hi Mellie- Thanks for choosing GE Model # JVM3160RFSS! We apologize for any confusion regarding the LED display color. As of August 2017, the LED color is white (green prior to August 2017). Also,Recirculating Charcoal Filter JX81L is included. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it have a light under microwave?

Asked 6 years ago by Sherry.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi Sherry - Thanks for your interest in GE Model # JVM3160DFBB! Yes, this model has cooktop lighting (under microwave) with Bright/Night/Off settings. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat wattage does the GE microwave model JVM3162RJ3SS ,serial number FL204966L have.

Asked 6 years ago by Pooh.

• A:Answer Hi Pooh- Thanks for choosing GE Model #JVM3162RJ3SS! The cooking wattage is 950. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the finish high glossy or a matte?

Asked 6 years ago by julie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Julie- Thanks for considering GE Model JVM3160DFCC! The finish is glossy. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow do you change the power level from hi to low

Asked 6 years ago by Krazee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi Krazee - Thanks for choosing GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB and welcome to the family! The power level may be entered or changed before or during cooking. To change: 1. Press Power Level button. 2. Enter new power level by using the number pads or press the Power Level button multiple times until you find the level you want. 3. After you have selected the power level, wait five seconds. The display will go back to the Cook Time screen. 4. Enter cooking time and press START. Or: 1. Press Cook Time button. 2. Enter your cooking time. 3. Press Power Level button. 4. Enter new power level by using the number pads or press the Power Level button multiple times until you find the level you want. 5. After you have selected the power level, wait five seconds. The display will go back to the Cook Time (Enter Time) screen. 6. Press START (High 10 (100%); Low 2 or 3 (20 or 30%). We suggest viewing page 7 of the use and Care Manual at the following link for complete details including examples of uses for various power levels: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch at GEAppliances.com. We are always eager to assist! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe need to replace a 1999 GE JE1650 GA 002 over-the-range microwave, which is installed with a trim kit. What model will fit? Thanks.

Asked 6 years ago by Amy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hello Amy - Thank you for reaching out about your microwave. We are happy to help. The cutout in your cabinetry will need modification in order to install a new microwave. No new models require that large of a cutout. Please feel free to reach out to us for more help. - John

  Answered 6 years ago by GE Answers

  
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Q: Questionhow do you change the light bulbs for fhe surface light underneath the unit?

Asked 6 years ago by Joy.

• A:Answer Hello Joy - Thank you for reaching out to us with your question. We are happy to help. Full instructions for changing the surface light bulbs can be found on page 16 of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF Please let us know if we can be of further assistance. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen using the vent, where does the heat exit? Our old microwave had visible vents at the top of it.

Asked 6 years ago by Kyleigh.

• A:Answer Hello Kyleigh - Thank you for your interest in the GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS; we are happy to help! This model comes from the factory set up for external venting. You can view this model specifications and installation information here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf We are glad you checked! Keep in touch. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionMay need to replace my GE microwave .Mod.JVM1650WB005 ( year 2001) What Model will fit the horizontal exhaust hole thru the wall ?

Asked 6 years ago by robert.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer JVM3160DFWW - I just bought this model and the exhaust can be either top or rear exit. I replaced a 10 year old Frigidaire unit and the rear exit exhaust matched up without issues. This model did come setup for top exit from the factory, so you have to remove and rotate the exhaust motor and remove 2 metal tabs to accommodate for a rear exit exhaust setup. See Pic

  Answered 6 years ago by JamesVerified Purchase

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Q: QuestionI need a stainless steel microwave which will be over the stove and under a cabinet. The back height has to be 16” tall because of the back splash granite I have. Most of the stainless steel microwave I have seen are 16 1/2. Do you have any 16”?

Asked 6 years ago by Suzan.

• A:Answer Hi Suzan - Thanks for your interest in JVM3160RFSS! We currently do not offer an over-the-range model that is 16" or less in height. Therefore, modifications to the backsplash may be necessary. We suggest to view the Dimensions Guide at the following link: https://files.bbystatic.com/XJwD5pXZi%2BUkE1jRqZe4qw%3D%3D/B6676FA2-87CF-4364-94D0-EBC92B029BCB.pdf - We regret we are unable to accommodate your request and apologize for any inconvenience this may cause. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’m replacing my GE microwave model JVM1870sK03, now discontinued, with JVM3160rFSS. The trouble is the mounting bracket for the older model is partially cemented at the bottom due to a backsplash installation. R the mounting brackets the same?

Asked 6 years ago by Bobbie.

• A:Answer Hello Bobbie - Thank you for reaching out to us regarding your microwave replacement. We appreciate your loyalty and we happy to help! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The mounting brackets are not the same. We are glad you checked. Olga

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this have the same dimensions as Electrolux EI30MH55GS -- the microwave it would replace?

Asked 6 years ago by Replacement.

• A:Answer Hi - Thanks for considering GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS! It appears the dimensions for Electrolux EI30MH55GS are as follows: Width: 29 15/16"; Height: 17"; Depth: 16 5/8". GE® JVM3160RFSS is 29 7/8"Width x 16 1/2"Height x 15 1/4"Depth. We suggest to view the Quick Specs at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. We hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the warranty, and how does it works and cost.

Asked 6 years ago by Paul.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello Paul - Thank you for your inquiry; we are glad o assist. GE Appliance warranty protects you against manufacturing defects during the initial first year of ownership. Your microwave warranty begins with the date of purchase. You can view the warranty details for this model in the owner's manual on page 19 at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF For information regarding purchasing extended warranty, please contact the Best Buy customer service. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the stainless steel finish fingerprint resistant?

Asked 6 years ago by Janie.

• A:Answer Hello Janiee - Thank you for your interest; we are happy to help! The stainless steel finish of the microwave model JVM3160RFSS is not fingerprint resistant. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a GE Model JVM 1339BW 002 I’m replacing will this model be a good replacement ? I noticed it didn’t have the vents at the top.

Asked 6 years ago by Mack.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer it does have vents on the bottom like our last one. it does the job. i might quibble about no veggy button but instead you push the reheat button until you get to veggies.

  Answered 6 years ago by wennyVerified Purchase

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Q: QuestionDo you have an over the range microwave in stock,? in black,. If so could we pick it up? I now have the Ge JVm1 1750 DP188. Thanks, Betty

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer One man carried it into the kitchen but it takes two people to help brace it while it is being secured to the wall.

  Answered 6 years ago by dianne330Verified Purchase

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Q: QuestionI am having new cabinets being put in our kitchen. We currently have a microwave on our counter but want to put in an over the oven microwave. In order to correctly vent this do I have to vent it to the outside and cut a hole in my wall ??

Asked 6 years ago by Sandy79.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer The model we bought is designed for over-stove use, has lights and aluminum grease trap screens on bottom. I read that this microwave has a special attachment that allows one to not have to vent to outside, but I personally prefer not having to change charcoal attachment for that and like outside venting. Check out the Best Buy information further as that might give you better info. They also list the dimensions and have a photo. Hope this helps.

  Answered 6 years ago by SFtB

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