Questions & Answers

Q: QuestionMy microwave vents outside the home and some air can be felt just below the microwave, is this normal? I would assume 100% of the air would go outside in place of pushing blew the microwave.

Asked 7 years ago by MRVENT.

• A:Answer Hi MRVENT- It is normal for there to be some air from the vent at the top of the microwave. This is typically air movement from internal components rather than vented air. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy clock is a bright white, not the green as in the online photo.....very difficult to see the time due to it being sooo bright. Also, we need a flashlight to use the keyboard due to it being so dark. Is this damaged, or did I get a lemon?? Thank you

Asked 7 years ago by Wicky.

• A:Answer Hi Wicky- The display LED color changed from green to white in August 2017. Also, the control panel is not backlit. This is the design and not a defect (lemon). Thanks for sharing your thoughts and concerns with us. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionOrdered this to replace a GE over the range Microwave - front venting. How does this JVM316ORFSS vent? Thanks.

Asked 7 years ago by Mal.

• A:Answer Hi Mal- The vent is located just above the door. The microwave oven is designed for adaptation for the following three types of ventilation: Outside Exhaust (Vertical – Delivered from factory in vertical position). Outside Exhaust (Horizontal). Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy existing venting is through the top to the exterior. There is a rectangular to round adaptor in place. The diameter of the round duct is 4", not 6". Will this be ok?

Asked 7 years ago by Robert.

• A:Answer Hi Robert- Microwaves are shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally) or converted to recirculating (non-vent). All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (a rectangular to round transition adapter must be used). Round ducts should be a minimum of 6". See OVER-THE-RANGE MICROWAVE DUCTING INFORMATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17416 - You can also view the Installation Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionNeed to replace a GE Spacemaker JVM1650WH05. I understand it is not being manufactured anymore. What model would replace this one?

Asked 7 years ago by ananka.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer need to replace micro wave G E jvm1650wh05,what should I buy.???

  Answered 1 week ago by Anonymous

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Q: QuestionDoes this model include a fan/vent for the stove top below?

Asked 7 years ago by zippy.

• A:Answer Hi zippy- Yes, our over-the-range microwaves are all equipped with cooktop lighting and exhaust fan (venting system). Model JVM3160RFSS has a two-speed, 300-CFM venting system to removes smoke, steam and odors. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes 3 year extended warranty start after 1 year of mfg warranty which would cover the microwave for a total of 4 years?

Asked 7 years ago by Kevin.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer You may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionPlease send me mfg warranty info

Asked 7 years ago by Kevin.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Kevin- WARRANTY: Limited 1-year entire appliance. See written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionBeen very happy with GE Spacemaker (JVM1630WB) microwave for 17 years. The turntable is no longer turning. Is there a GE over the range microwave (stainless steel) with internal venting that would be a replacement?

Asked 7 years ago by Kade.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Kade- It's great to hear from you! We're glad your GE Spacemaker microwave has provided you with service for 17 years! JVM3160DFWW is a nice choice and can be converted to recirculating (internal vent). We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKWW. It is assembled at the factory for recirculating (internal vent) so no conversion is necessary. It has sensor cooking controls that sense the steam from foods cooking and automatically adjusts time and power for best results. It also has a dark gray, easy-clean enamel interior with steam clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - A filter indicator light on the control panel indicates when odor-removing charcoal filter needs to be replaced. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questionmicrowave jwm3160dfww can it be vented internally? thanks

Asked 7 years ago by doc.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes, this model can be vented indoors.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI have the GE model jvm1540sm2ss now that no longer operates (blows fuses like crazy!). Will the wall bracket and vent configuration (rear and side exterior wall) need to be changed for this particular model or can I use the same?

Asked 7 years ago by kdallen220.

• A:Answer Hi kdallen220- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can use the same rear venting. Check out page 21 of the Installation Guide- OUTSIDE BACK EXHAUST (Horizontal Duct): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the control panel light up

Asked 7 years ago by Anonymous.

• A:Answer Control panel does NOT light up. the only thing I dont like about the microwave.

  Answered 7 years ago by yben

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Q: QuestionI have a GE Spacemaker Model JVM1650CB Serial ZA9225995. The turntable has stopped turning, although the microwave still works. Can I have that repaired? Second option would be Model JVM3160DFCC SKU 2876946 if it would fit in exactly the same space.

Asked 7 years ago by Kathy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Kathy- Model JVM1650CB Serial ZA9225995 was manufactured in 2001. Due to age, you may want to consider replacement vs repair. However, if you are interested in repair, please GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Also, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160D can be installed in the same space. JVM3160DFCC: 29 7/8"W x 16 1/2"H x 15 1/4"D / JVM1650CB: 29 7/8"W x 16 13/32"H x 15 1/4"D. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWHAT ARE THE DEMENTIONS OF THIS UNIT

Asked 7 years ago by nick.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi Nick- Approximate Product Dimensions are as follows: (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 1/4 in. We suggest to view "Quick Specs" at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Spacemaker J:VM150H 002 over the range microwave. What is the best replacement model to use? Height must be no more than 16.5 inches. I want it in black.

Asked 7 years ago by jmbl.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi jmbl- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a nice choice for a replacement (16 1/2"H). Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB (16 1/2"H). This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the handle plastic or metal (Glossy finish or flat?) Sometimes the plastic (non-glossy) tends to turn yellow over time....thanks if advance!

Asked 7 years ago by WriteMore.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer It is plastic but made very well I have not even felt it warm when cooking

  Answered 7 years ago by DawnVerified Purchase

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Q: QuestionHi I need a GE over the range microwave with a zero tolerance door because the stove is installed directly against the wall on the left side. Can you please supply a list of your units which have zero tolerance doors? Thank you.

Asked 7 years ago by ChuckinPA.

• A:Answer Hi ChuckinPA- Our over-the-range microwave ovens require at least 1/2" distance from door hinge side to adjacent wall as shown on the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow many settings does it have for surface lighting? Is there a "nightlight" feature?

Asked 7 years ago by jthommom.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer 2 settings. Not sure if one is considered night light but one is bright and second is reduced.

  Answered 7 years ago by SteveVerified Purchase

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Q: QuestionI changed light bulbs and my microwave now has no power. Is it a fuse?

Asked 7 years ago by Anonymous.

• A:Answer Hi - We are sorry to hear your microwave is not operating after changing the bulbs. We suggest to reset the home circuit breaker by turning it off for 30 seconds, then back on again. While it could also be a blown fuse, for safety reasons, we offer no do-it-yourself repair advice on microwave ovens. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for checking with us! SUE@GEA

  Answered 7 years ago by GE Answers

  
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