Questions & Answers

Q: QuestionHow do you mute the over range microwave ( JVM3160DF4BB) ? I don't see a sound pad or button. thank you in advance.

Asked 6 years ago by Kristie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Kristie - Model JVM3160DFWW does not have Mute option. Models JVM6172DKWW and JVM6175DKWW have Mute option. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy old GE microwave, JVM1630WB004 with OUTSIDE BACK EXHAUST (Horizontal Duct) stops working and I bought a JVM3169RFSS to replace it. Is it a good fit for the existing one especially installation and functionality? Thanks!

Asked 6 years ago by Shane.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Shane - Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS is a great choice. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Also, The microwave oven is designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are dimensions of the box at pick up? Will I be able to fit it in my medium sized sedan? Or my SUV is needed?

Asked 6 years ago by BAtki.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi BAtki - The carton is 19.4" wide x 20.2" high x 33.5" deep. Thanks for checking with us! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI just had a GE microwave installed today. It is black but not the stainless black. I used a paper towel and windex to wipe the outside with and it scratched the panel and the outside of the microwave. How do I get rid of the scratches?

Asked 6 years ago by PKRunne.

• A:Answer Hi PKRunne - Thanks for reaching out to us and for choosing GE! We are sorry to hear of the scratches and unaware of a method to remove them from the exterior. Some paper towels can scratch the control panel as indicated in the Owner's Manual at the following link (page 14). We suggest to use a sudsy soft cloth when cleaning: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhar color is the LED light?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - Models manufactured August 2018 and later have a white LED (Green - Prior to Aug. 2017). Yellow labels/stickers on boxes indicate if model is "White LED". HOW TO DETERMINE THE AGE OR MANUFACTURE DATE OF A GE APPLIANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16195 - Thanks for viewing GE. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat microwave can I buy to replace my white GE Profile PVM1870DM1WW (16 x 30 wide x 15 deep)?

Asked 7 years ago by MM.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi MM- We certainly appreciate your loyalty! You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Comparable models with sensor cooking controls are GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Model JVM7195 has an easy-clean, dark gray (vs white) enamel interior with steam clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have tile on the back wall and the GE space maker 30 inchwhich I have for 20 years may need to be replaced It is bolted by 4 bolts through the top cupboard can this unit be bolted to above cupboard.without a mounting plate because the back is tile

Asked 7 years ago by Anonymous.

• A:Answer My handyman just installed this microwave by attaching to the above cabinets. That is how the previous microwave was installed.

  Answered 7 years ago by ldggVerified Purchase

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Q: QuestionIs model jvm3160rf2ss same as jvm3160rfss ?

Asked 7 years ago by Bib.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Bib- Yes, when the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWe need to replace our GE Black spacesaver XL microwave. Would the GE JVM3160DFBB 30” 1.6 cubic feet over the range microwave be a good replacement?

Asked 7 years ago by Sunshine.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Spend a little more and get more cubic ft air movement on fan and energy star compliant, I'd say.

  Answered 7 years ago by Joanna

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Q: QuestionCan this be used without mounting above a stove? I prefer a microwave with a handle and the countertop units use a pushbutton to open the door.

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Should be able to use on countertop but would not be visually appealing and would require a large space on the countertop.

  Answered 9 years ago by Hello10Verified Purchase

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Q: Questionforgot dampercandamper an I use oven without damper

Asked 10 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Yes you can

  Answered 10 years ago by no1browns

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Q: Questionmicroeave GeJvm1540 paint peeling on tray grove after 3 yrs use.repairable or replace

Asked 10 years ago by joann.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello joann - this is Nancy at GE Appliances and I am happy to help you. We are sorry to learn of your microwave. In the event of a hole in the microwave’s cavity wall, the damage is non-repairable and you should discontinue use of the product. It is also recommended that the microwave be replaced if arcing continues to occur. Minor chips to the coating on the microwave's interior cavity will not affect the product's performance. If the coating is actively flaking or peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable. The cavity coating in GE microwaves is selected to be safely used as a food-contact surface and meets GE’s and applicable government requirements for such use. No lead or other toxic materials are added to the cavity coating material used in GE microwave ovens. The inadvertent ingestion of small amounts of peeling coating does not create a health risk. I hope this helps! Thanks for checking with us!

  Answered 10 years ago by GE Answers

  
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Q: QuestionI need to replace a PVM1870SM3SS GE Profile 1.8 cu ft over the range microwave. So many new ones I see are larger or smaller. What GE unit(s) fill that same space without exceeding it?

Asked 3 years ago by TBW17.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, this microwave is a little less wide and a little shorter than your previous unit. As long as all clearance and installation requirements are met, it should work well in your home. We recommend checking out our quick specification sheet with some dimension requirements, linked here: https://files.bbystatic.com/XJwD5pXZi%2BUkE1jRqZe4qw%3D%3D/B6676FA2-87CF-4364-94D0-EBC92B029BCB.pdf - You may also find the installation instructions helpful, linked here: https://files.bbystatic.com/4g5y%2FurKsDnINGA3SX7atw%3D%3D/D080728B-D48F-4217-B33D-62483037B6BF.pdf - We hope this clears things up, and please feel free to reach out with any additional questions. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhere is it made?

Asked 4 years ago by SharonLee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer It's made in China.

  Answered 3 years ago by Great

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Q: QuestionCan someone show me a picture of the top of the microwave. We did the recirculating vent and the top is open. I want to see if it is right and normal thanks

Asked 4 years ago by alibobba.

• A:Answer Hi there, Thanks so much for reaching out. We're happy to be of assistance! Would you mind reaching out to us on social media where we can be of better assistance? Stay well! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe glass turntable turns but is struggling, making bumping and squeeking sounds as it turns. The specs say turntable is 13-1/2" in diameter, mine is slightly smaller. No sounds when glass is removed. Could I have been provided the wrong size turntable?

Asked 5 years ago by baker.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer It also could be caused by food crumbs or other particles lodged under the turntable wheels. Try taking the apparatus out and cleaning both the wheels and microwave floor.

  Answered 5 years ago by Nancy

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Q: QuestionWhy does the fan constantly run when you’re cooking something even when heating up a cup of water? Is this normal?

Asked 5 years ago by Kris.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Kris, Thanks for reaching out. We're happy to answer your question. It is normal for the fan to run during operation. This is done to prevent the unit from overheating. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe want to replace our GE over the range microwave Model No. JVM1540SN1SS MFG Sept 09. Is the Model No. JVM3160RFSS the closest replacement model for our old one. What confused me was ninth character is (N) and your site showed it as an (M),

Asked 5 years ago by Tiger.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Tiger - Thank you for being part of the GE Appliances family all these years. Model JVM3160RFSS would make a wonderful replacement for your current unit. All 30" over-the-range microwaves are designed to fit in the same space. For features, they are very similar. Model JVM3160RFSS will have slightly more wattage and a 1" larger turntable. Let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a built in microwave model no. PEB7226SF2SS purchased in june of 2016. i went to get a replacement microwave and cannot find it. Can you tell me what model will fit the opening and match. it is stainless steel with black door as you probably know

Asked 5 years ago by donmath00.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi, I had a GE Spacemaker XL which they do not make anymore. I got the dimensions and went to various stores to see which would work. I found someone that was very knowledgeable about microwaves and he explained that most microwaves are standard unless someone needs/wants a bigger one due to their space. My suggestion is to measure and then pay the extra for the them to install. I like my new microwave because it matches my stove. Hope this helped.

  Answered 5 years ago by DKingVerified Purchase

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