A:AnswerHello, thank you for your question. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. While shopping online, you will primarily see model numbers listed without these identifiers - in this case, JVM6175EKES. When you purchase and receive your unit, the numeric identifier will be listed in the model number on the rating plate. If you are looking for a specific version of an appliance, you would need to speak to your local Best Buy to see if they are able to provide you with stock information. Rest assured, though, any JVM6175EKES microwave will be functionally identical to JVM6175EK5ES. We hope this helps! -Chris@GEA
A:AnswerHi,
Great question! We appreciate your loyalty to GE Appliances and we'd be happy to help. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Let us know if you have any further questions. Take care!
-Sylvia@GEA
A:AnswerHello there,
Thanks so much for reaching out. We're happy to answer your question. The stainless steel on this microwave is actual stainless steel. The door handle is a stainless steel appearance. We hope this helps. Wishing you well! Mike@GEA
A:AnswerGreetings,
We appreciate you reaching out and are happy to answer your question! The white door is mostly plastic and metal components. It has a white metal mesh screen in the window. We hope this helps. Keep in touch! Mike@GEA
A:AnswerHi,
Thanks for asking! We're sorry to hear about your previous model and we'd be happy to help you find a replacement. We found that model JNM7196FLDS would be a great option. It is almost identical to your current microwave oven and comes in the same color. You can view this model in the following link:
https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-black-slate/6240431.p?skuId=6240431
Hope this helps!
-Sylvia@GEA
A:AnswerFound this when I was looking to replace our microwave - "The National Kitchen and Bath Association recommends that the bottom of the microwave should be no higher than 54 inches above the floor, which would allow for 18 inches of clearance between the microwave and the typical cooktop height of 36 inches. Some manufacturers allow smaller clearances." Although the bottom of our microwave is exactly at 54", our glass-top stove sits slightly higher so the clearance is 17". Builder installed the original microwave at that clearance, and we have not had any problems.
A:AnswerHi, Good question! We appreciate you asking and we'd love to help. We found that this model does not have a programmable surface light. This means it must be turned on/off manually. Thanks for asking!
-Sylvia@GEA
A:AnswerHi,
Great question! We appreciate your interest and we'd be happy to help. We found that this model measures 29-7/8" W x 16-1/2" H x 15" D. Thanks for checking with us!
-Sylvia@GEA
A:AnswerHi,
Good question! We thank you for choosing GE Appliances and we'd be happy to help with the reset filter button. This feature will typically light up to alert the owner that it's time to clean the grease filter or replace the charcoal filter. After replacing or cleaning the filter hold this button for 3 seconds. You can find more information in the link below:
(Page 21)
https://files.bbystatic.com/ciZTFn4keNSiUhy5WdWTMA%3D%3D/79b04035-86f7-4d4d-8953-b765cb5260df.pdf
Let us know if you have any further questions. Have a great day!
-Sylvia@GEA
A:AnswerHi there, My - Great question! We found a comparable model that we believe will make a great replacement. We suggest checking out microwave model JVM7195SKSS. Thanks so much for asking! -Mikayla@GEA
A:AnswerWe put same model in less than a month ago. Do not have loud screeching. If it sounds loud, then there is probably something wrong. Who installed? The flap on the exhaust vent may not be opening if it was not installed correctly. I can imagine that would make some noise.
A:AnswerHi Johnla, thanks for leaving a question! We would recommend taking a look at an article on our website titled "OVER-THE-RANGE MICROWAVE OVEN VENT SYSTEM DRAW" to see if the information inside helps. If the tips inside don't help, then a service appointment may be needed. We hope that this helps and that you're staying safe. -Michael@GEA
A:AnswerHi Pellzey, thanks for reaching out to us. We truly appreciate you choosing this over-the-range sensor microwave for your home! We are very sorry to hear of the issues you have experienced with seeing in your kitchen at night and apologize for the inconvenience that this has caused.
While our microwave display panels are not backlit and do not illuminate, our over-the-range microwaves do have a cooktop light underneath that can be turned on. Press the Surface Light on your control panel to turn the surface light on or off. Your microwave's Surface Light has the option of Off, Bright, and a Night light option that would be helpful for you! We sincerely hope that this information helps. All the best! -Eliza@GEA
A:AnswerHello Larry, thank you for your question. Yes, there is a light on the underside of this microwave. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – Chris@GEA
A:AnswerOur upper cabinets are 14 inches tall and, with the microwave installed, we still have 15 and 1/2 inches between the bottom of the microwave and the stove. The brackets are attached to the cabinets above--not the back wall. A 2 and 1/2 inch hole was cut into the bottom of one of the cabinets so that the microwave could be plugged into an outliet that is inside the cabinet, on the backwall (a hole was cut out of the cabinet to get to the outlet).
A:AnswerHello KB! Thanks for reaching out to us and your interest in our appliances. Since this is not one of our models, we cannot compare any of our models with this one. We're sorry for the inconvenience. You can find our microwaves online at this link: https://www.bestbuy.com/site/ge/ge-microwaves/pcmcat158500050035.c?id=pcmcat158500050035
Stay safe! Emily@GEA
A:AnswerHi there David,
Thank you for reaching out. We're happy to find you a new model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One such model is JVM6172SKSS. We do hope this model is satisfactory. Keep in touch! Mike@GEA
