Questions & Answers

Q: QuestionHi,looking to replace spacemaker EMO3000CSS04 over range microwave, what would you recommend so vent fan outlet match,thanks.

Asked 5 years ago by Hank.

• A:Answer I’m not sure what microwave that it is you are replacing. We just stepped up to a nicer GE than our first one. The vent matched up but the support holes had to be re-drilled on the top. We really like this microwave so far. Sorry I’m not more help. Good luck.

  Answered 5 years ago by KandiVerified Purchase

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Q: QuestionHi, I'm looking to replace my current GE microwave. It has a halogen surface light which I don't like as it gets HOT!!! What models have LED or something cooler for the surface light?

Asked 5 years ago by KBfromFlorida.

• A:Answer Hi KBinFlorida, great question! We'd be happy to help you out. We found two similar over the range models that have LED cooktop lights listed in their specs. Those models are: PVM9215SKSS and PNM9216SKSS. - Models that have a little less cubic feet, but also have LED lighting for their cooktop lights are as follows: PVM9179SKSS and PNM9216SKSS. - We did want to also provide you with the following information about replacing an over the range microwave with another: All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope that this helps! Happy shopping. -Michael@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have microwave oven model number JVM1640WJ 03. I want to replace a new one. Which model I have order to make sure it fit well. Thanks

Asked 5 years ago by Kishi.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi KK2019, thanks so much for reaching out! We'd be happy to help you shop around! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. - We found a few models that we think you'll love! Try searching for the following to see if they strike your fancy: JVM3160DFWW, JVM6172DKWW, JVM6175DKWW, and PVM9179DKWW. We hope that this helps! Happy shopping! -Michael@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi, can you tell me the distance I need between the stovetop and the bottom of this microwave

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hello and thank you for the excellent question. We are always happy to help. The recommended measurements for installation can be seen on page 7 of the installation instructions here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/873749db-f7cc-47f6-a6e6-85f440aa17e5.pdf The bottom of the cabinet that the microwave will be attached to show be 66" above the floor and 30" above the cooktop. These measurements are minimums. This is no maximum measurement, although keep in mind that the further away from the cooking surface, the less effective the vent fan will be. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy old microwave was a GE Profile PVM1970SR1SS and the one feature that I loved was the timer on the nightlight. Does this model have a timer on the nightlight as well?

Asked 5 years ago by MelB.

• A:Answer Hello Mellolb, thank you for your question! This microwave does not have a night light timer function. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am not seeing item JVM7195SK1SS, is there a replacement?

Asked 5 years ago by Rita.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi there, Rita - Great question! We're finding that model JVM7195SK1SS is still being manufactured, check out model JVM7195SKSS. Thanks so much for considering GE Appliances! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe currently have JVM3160RFSS installed and thinking if we can replace it with JVM7195SKSS for bigger size and features. Will that require new holes in upper cabinet and wall mount plate? Or will we able to use existing wall plate and holes for screws?

Asked 5 years ago by JVM3160RFSSwithJVM7195SKSS.

• A:Answer Hello - We appreciate your interest in replacing your microwave and we are happy to help! Mounting plates are model specific, and cannot be reused from model to model. You would need to use the mounting plate that comes with a new model. While the space needed for the new microwave is the same, we do recommend using the new mounting bracket and hardware that is packaged with the new microwave. Consequently, it is possible new holes would have to be created to accommodate the new bracket. We hope this information is helpful. Thanks for checking! We appreciate your loyalty! Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionFor microwave model JVM7195DKWW, I am thinking of ducting as follows: 5 ft vertical to attic (inside 2x4 wall), bend 90 degrees horizontal 7 ft (between 10" joists), then vertical 2 or 3 ft to roof vent. Is this okay, or what? Start with rectangular?

Asked 5 years ago by Steve85.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hello Steve85, Thanks so much for reaching out. Good question. We'd recommend following the ducting instructions provided throughout the installation instructions. Specific instructions can be found starting on page 12 for outside top exhaust. The instructions provides a chart where you can keep track of your materials and see your total duct length. https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf As long as the length does not exceed 140 feet, you should be fine. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI currently have a Whirlpool microwave that is on the fritz. I plan to replace it with the GE 1.9 Over-the-Range microwave. What is the difference between Convertible and External venting?

Asked 5 years ago by larrymcd.

• A:Answer Today most new over the range microwaves are convertible to recirculating or the standard external venting. When setup for external venting the internal vent system discharges against a duct extending from the microwave top or rear to the outside air either through the roof, or to an eave vent. When set up for recirculating the air recirculates through a charcoal filter and comes out the bottom of the microwave back into the room. The conversion from exterior venting to recirculating is a very easy process and the procedure is described in the installation manual.

  Answered 5 years ago by Lannyw

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Q: QuestionIs there a big difference between the 300 cvm gam and the 400 cvm fan. Decide if between the 6175 and the 7195. O lucky use for reheating food. Does fan matter?

Asked 5 years ago by Mills.

• A:Answer Hello Mills, Thank you so much for reaching out. Excellent question. CFM (cubic feet per minute) is a unit of measurement of the exchange of air from one area to another. The higher the CFM, the more air can be moved from one area to another. If you vent internally, then there is no need to use CFM since air is being recirculated. This model has a top CFM of 400 and has four different speeds. We hope this was helpful. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy JVM7195SF1SS is brushed nickel ss rather than shiny chrome. Is this the same color? My microwave has to be replaced because of a known issue with the door switch that makes it keep running. Has this been fixed in this model? The model number is close.

Asked 5 years ago by Cryss.

• A:Answer Probably the microwave is not brushed nickel but is stainless steel. The stainless is a thin sheet of metal capping a plastic panel beneath. The stainless steel is not shiny therefore appears like brushed nickel.I hope the issue you described has been fixed. I previously had the same model number that was about 5 years old and had the same issue with the microwave not shutting off. The problem is not he door switch as told to me by a professional repair facility and that if used the microwave may catch fire. I have replaced the microwave with a new one of the same model. Hope this issue does not happen again . YTo me 5 years is a short life for a microwave.

  Answered 5 years ago by Lannyw

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Q: QuestionThis is to replace a GE Profile PVM1870DM3WW where the led has dimmed that it can no longer be seen. From the size, everything looks the same except that I believe the depth of mine is 151/4 whereas this is 151/2. Is this a good replacement

Asked 5 years ago by Zonlaw.

• A:Answer Hi Zonlaw, thanks for your question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The new model that you've chosen will make for a fine replacement to your old unit. We hope that this helps! All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat material is the handle made from, stainless steel? Plastic? Other? Thank you

Asked 5 years ago by BobE.

• A:Answer Hi Katie, thanks so much for your question! The handle on this microwave is made from plastic. We hope that this is helpful! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you remove surface glass to change the light bulb?

Asked 5 years ago by Surface1Light.

• A:Answer Hello, thank you for reaching out to us. If the interior light needs to be replaced, follow these instructions: 1. Unplug the microwave oven. 2. Remove or open the vent grille or vent cover. Instructions are in the "To Remove the Charcoal Filter" section of your Owner's Manual. 3. Once the vent is removed or opened, remove the lamp compartment cover by removing the screw that holds the cover in place. If the cover is too difficult to access, a service technician will be required. 4. If you have a charcoal filter, remove it so that you can see the access area. On some models, the access area is small and it can be difficult to get to the light cover. 5. Remove the bulb Incandescent lamps: Remove by pushing inward gently and turning counter-clockwise. Halogen lamps: Gently pull straight out 6. Replace the old bulb with the same wattage bulb. 7. Replace the compartment cover and vent grille. 8. Plug in the microwave. However, if the cooktop/nite light needs to be replaced, follow these instructions: 1. First disconnect the power at the main fuse or circuit breaker panel, or pull the plug. 2. Remove the screw from the side of the light compartment cover and lower the cover until it stops. 3. Be sure the bulb is cool before removing. Break the adhesive seal by gently unscrewing the bulb. 4. Screw in the new bulb, then raise the light cover and replace the screw. Connect electrical power to the oven. We hope this helps. If you have any additional questions, please feel free to reach back out to us. HC

  Answered 5 years ago by GE Answers

  
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Q: QuestionI nIeed to replace my modelJVM1950DRIWW.. Can I use model JVM1950DRKWW

Asked 5 years ago by joanne.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hello joanne, Thank you for reaching out. The two models you provided are in fact the same model. The only difference is an extra letter. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Hope this helps! Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionIneed to replace my model jvm1950driww. can i use model jvm1950drkww microwave

Asked 5 years ago by jo.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Hello jo, Thank you for reaching out. The two models you provided are in fact the same model. The only difference is an extra letter. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Hope this helps! Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe currently have a GE 1.9 Over the Range Microwave # JVM7195SF1SS that we are looking to replace due to a faulty door. Will this be a direct replacement? I think our current model has a front height of 16 inches and a rear height of 16 1/4.

Asked 5 years ago by Jimmy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer As long as the width is 30". You may have to change the mounting holes. These all seem to have different wall plates and support holes in the overhead cabinet. I had to redo my mounts, but with the included template, it took no time at all.

  Answered 5 years ago by Buzzard

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Q: Questiondo you have upgraded models that are the same size as jvm7195sk?

Asked 5 years ago by Glad.

• A:Answer Hello Glad - Thank you for the excellent question about our wide range of microwaves. We are always happy to help. For over-the-range models with more features to offer, we recommend checking out our Profile line. You can find a few of the options here: https://www.bestbuy.com/site/compare?skus=5269000,4321128,5439301,2557107 Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you change one of the lights inside a spacemaker over the range GE microwave

Asked 5 years ago by Cookie.

• A:Answer Hi there, Cookie - Great question! The interior light in your over-the-range microwave is not consumer replaceable due to its location in the microwave. The lamp will need to be replaced by a service technician. Thanks for checking! -Mikayla

  Answered 5 years ago by GE Answers

  
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