Questions & Answers

Q: QuestionHow much do you charge for replacement ( removing the existing one and installing the new one)?

Asked 7 months ago by Ali.

• A:Answer When you purchase directly from GE Appliances, our authorized agents will deliver your order for one low cost, and install your appliances quickly and safely. We'll move your old microwave to a different location in your home or haul-away for recycling at no additional cost to you. If you are purchasing from a retailer directly, please contact them for information on the installation process.

  Answered 7 months ago by GE Answers

  
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Q: QuestionIs it possible to change the cook top light from halogen to LED?

Asked 7 months ago by HaroldM.

• A:Answer We do not advise the replacement of halogen bulbs to LED.

  Answered 7 months ago by GE Answers

  
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Q: QuestionWhen this microwave is cooking, can the timer be used at the same time to time something else ?

Asked 7 months ago by Anonymous.

• A:Answer This microwave has a Timer On/Off feature. This operates as a minute timer and can be used at any time, even when the oven is operating.

  Answered 7 months ago by GE Answers

  
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Q: QuestionWhich microwave do I get to replace a GE Model# JVM3160RF4SS?

Asked 7 months ago by Anonymous.

• A:Answer The JVM3160RFSS model microwave is still available. If you have interest in a model with advanced cooking features like "Sensor Cook, the JVM7195SKKSS is a model to consider. Our sensor cooking functions are easy to use and gives great cooking results. The sensor detects a burst of steam from the food item and determines the amount of time and the power level needed to finish cooking the item. Our over-the-range models fit in a 30" wide opening and we always recommend you use the mounting hardware and bracket packaged with the microwave.

  Answered 7 months ago by GE Answers

  
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Q: Questiondoes the control panel light up?

Asked 8 months ago by terry.

• A:Answer This microwave has the LED clock, but does not have back lit controls.

  Answered 8 months ago by GE Answers

  
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Q: QuestionWhat is the actual difference between models JVM7195RWSS and JVM7195SKSS?

Asked 9 months ago by Brian.

• A:Answer The main difference would be the color of the door. The JVM7195RWSS has a stainless steel and black door while the JVM7195SKSS has a stainless steel and gray door. John@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionDoes this microwave have a click?

Asked 9 months ago by Suzanne.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer It is normal to hear clicks or relays after starting the cycle. You may also hear them after pressing Start but before the appliance actually starts running. -Nancy@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionDoes this microwave oven has kitchen hood？

Asked 9 months ago by lili.

• A:Answer Yes, this microwave does offer venting and lighting for the cooktop or range below. -Vikki@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWhere is the vent light opening on base of microwave located...at the front edge or back edge? And what type of bulb replacement is used?

Asked 10 months ago by Dimarco.

• A:Answer The cooktop light is at the front edge of the bottom of the microwave. For a helpful illustration, see page 18 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. The light bulb is a 120-volt, 50-watt (max) halogen bulb. A replacement bulb is part number WB02X35488 and can be purchased on our GE Appliances Parts website or by calling our parts team at 1-877-959-8688 M-F 9AM-7PM EST. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWill this replace a maytag model mmv5208wb-1

Asked 10 months ago by Replacement.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Yes, all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. However, we do recommend that you measure your space and ensure that it meets all requirements for this model. The installation requirements can be viewed in the “Mounting Space” section on page 6 of the Installation Instructions (which can be viewed at the bottom of the Features tab on the product page of the Best Buy website). Lauren@GEAppliances

  Answered 10 months ago by GE Answers

  
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Q: QuestionHi. What is the trim kit that fits this microwave?

Asked 10 months ago by Lori.

• A:Answer There is an optional side filler panel kit (part number JX36BSS), but there is no trim kit designed for use with this microwave. - Julia@GEAppliances

  Answered 10 months ago by GE Answers

  
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Q: QuestionWhat size is the turntable in the JVM7195DKWW?

Asked 11 months ago by Barbara.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer Thanks for checking with us. The glass tray is 14.2" in diameter. Joyce@GEAppliances

  Answered 10 months ago by GE Answers

  
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Q: QuestionHi, Is there a rating for the quietness or loudness of the venting fan? The fan on my previous over the range microwave was too loud, and I wonder if I can get an indication of whether this one will be equally as loud or quieter. Thank you for any info.

Asked 11 months ago by Beth.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer We're happy to assist you. When the specifications from one model to the next (CFM rating, venting type and duct length) are the same, you can expect the sound level to be the same or similar as well. -Vikki@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: QuestionDoes it have air fryer?

Asked 11 months ago by Jackie.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White

• A:Answer We are happy to assist you. This model microwave does not offer air fry. -Vikki@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: QuestionCan one replace just the key pad cover?

Asked 11 months ago by Eman.

• A:Answer We're happy to assist. The key pad cover is not available as a separate part. It is part of the control panel assembly. -Vikki@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: QuestionWill the GE JNM7196SKSS over the counter microwave be able to replace the JNM1951SR1SS i have currently installed with same brackets and out side venting location. Thank you

Asked 11 months ago by B.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer This model will make a great replacement for your current model. However, we do not recommend utilizing old mounting brackets for your new over-the-range microwave. To ensure proper installation, we recommend you use the new mounting bracket and installation hardware packaged with the new microwave. This model can be vented externally, and the venting location could match your existing model or differ slightly. Lauren@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: Questionwhat is a replacement for GE PSA 1201-RSS 01

Asked 11 months ago by beachboy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Our current over-the-range Advantium is model PSA9120SPSS. While it will fit in the same space, we recommend using the mounting bracket and hardware that will be packaged with the new unit. -Vikki@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: QuestionI was wondering is this model would be a direct replacement (size / dimensions) for my old microwave model No. JVM1950SR1SS?

Asked 1 year ago by Jay.

• A:Answer This model is a comparable replacement model. It offers 1.9 u. ft. capacity as does your existing model.. The product dimensions are fractionally different in the height and depth. Be aware, we always recommend using the mounting bracket and hardware packaged with the new microwave. -Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionMy microwave stopped heating the turntable works and clocks work but my heating

Asked 1 year ago by Philchipouras.

• A:Answer We are sorry to hear your microwave is no longer heating. We recommend making sure your power level is set appropriately. To check the power level, press Cook Time and enter 1 minute and then press power level and select 10 and press start. If your power level is set appropriately already, we recommend reaching out to Bodewell service by calling 1-833-426-3393. Joyce@GEAppliances

  Answered 1 year ago by GE Answers

  
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