Questions & Answers

Q: QuestionThe door the refrigerator needs to go through to get in the house is 32 inches.. Will the delivery people be able to get this through our door? I'm assuming they can take the doors off to make it fit. Is this a good assumption?

Asked 3 years ago by MiataMan.

• A:Answer My garage door measured accessible but the delivery gentlemen requested to bring through the front door. They carried it , with back support straps, and it was evident this was the better way.

  Answered 3 years ago by PatriciaD

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Q: QuestionWhat are the shelves made of and are they sturdy?

Asked 3 years ago by Lucky.

• A:Answer Tempered glass not very thick but okay for now

  Answered 3 years ago by Crabby

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Q: QuestionDoes the GE GNE25JGKWW model have a water dispenser in the inside of the French door or just a ice maker in the freezer?

Asked 3 years ago by Bruce.

• A:Answer Hello. Thanks for checking with us! Yes, this model has a water dispenser and an icemaker. Should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWill this refrigerator fit thru a 32” doorway?

Asked 3 years ago by Lm.

• A:Answer Maybe if you take doors off box is exactly 30+1/2”

  Answered 3 years ago by Crabby

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Q: QuestionMy cabinet is exactly 69" will it fit? Are the measurements quote with or without the door hinges?

Asked 3 years ago by Michele.

• A:Answer Yes mine is too, plenty of room

  Answered 3 years ago by Crabby

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Q: QuestionI have zero interet in a water dispenser. Can this be removed, and the hole covered up?

Asked 3 years ago by CBSAVAGE.

• A:Answer Not very intrusive to the unit so it’s fine can’t even notice it

  Answered 3 years ago by Crabby

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Q: QuestionDoes the installation include haul away the old frig?

Asked 3 years ago by Ronald.

• A:Answer Yes. But they had issues connecting to the water line despite purchasing excess connections.

  Answered 3 years ago by JonathanSVerified Purchase

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Q: QuestionJust received this model and its missing the narrow shelves in each door on the bottom - anyone else have this happen?? On hold now and the only fix is to bring me a whole new fridge!! This is silly!!

Asked 3 years ago by Shelves.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello- Thanks for reaching out. We are sorry that you've had this issue and apologize for your inconvenience. If you haven't gotten a resolution yet, please reach out to us via a private message on Social Media and provide your model and serial number, address, email address and phone number and we can assist you further. Here's a link to your model. Please scroll down to view the parts diagram. https://www.geapplianceparts.com/store/parts/assembly/GNE25JSKKFSS We look forward to hearing back from you soon. Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWe do not have a water line nor would it be practical to install one. Is there a GE model similar to GNE25JGKWW (size, color, configuration) that does not have the water dispenser (too much lost room). We can I’ve with the ice maker turned off?

Asked 3 years ago by Lmtra.

• A:Answer Hey there! Refrigerator model GNE25JGKWW has an internal water dispenser that is located on the left wall inside the fresh food compartment. All of our current French door refrigerators that don't have an external dispenser have an internal dispenser. We apologize for any inconvenience this may cause. Thanks so much for checking. -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCurious to what the width dimensions are with the doors open?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello- We appreciate your interest and are happy to help! The width with the door open 90 degrees including the handle is 40-7/8. Keep in mind that you will need 17" on each side of the refrigerator to open it at a 155 degree angle to pull the drawers out. Please view page 24 in the installation instructions for more information. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan I use GE Cafe refrigerator door handles on the standard size GE 24.7 cu. ft. refrigerator? I'd like to use the Cafe black handles on the stainless 24.7 cu. ft.GE door. The Cafe refrigerator appears too small.

Asked 3 years ago by Marti.

• A:Answer Hello- We appreciate your question and are happy to help! The handles are extra beautiful, however they won't fit properly on a refrigerator that isn't specifically designed to accept them. The Cafe Refrigerator has 17.44 total cubic feet. If you have any additional questions in the future, please let us know. We are here to help! Joyce@Cafe

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat are the specs on the handles? I would like to add after-market brass pulls.

Asked 4 years ago by Hexicon.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Geoff, thank you for answering quickly, and I understand why that would be GE's position, but could someone please tell me the sizes of the handles so I can make up my own mind?

  Answered 4 years ago by Hexicon

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Q: QuestionI just purchased this refrigerator and noticed that motor is much louder than my last fridge. Could there be something wrong with it. It’s loud enough that I can hear it in my spare bedroom when nobody’s here but me.

Asked 4 years ago by DHarp.

• A:Answer I had an 1985 that I replaced. The noise level on this one was so slight that I checked to see if it was working. I would probably question yours. I find it to be extremely quiet.

  Answered 3 years ago by PatriciaD

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Q: QuestionHad refrigerator 1 week and a loud alarm goes on sporadically for 10 seconds throughout day and night. Door alarm? They took off bottom freezer door when delivering. Could this started the problem?

Asked 4 years ago by frustrated.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello, thank you for your question. We are sincerely sorry that your refrigerator's alarm is frequently going off and understand how that would be frustrating. The door alarm feature helps ensure food preservation is maximized by signaling if the fresh food door(s) or freezer drawer has been left ajar. When the fresh food door(s) has been left open longer than 2 minutes, a beeping signal will sound. Excessive warm air filtration into a refrigerator rapidly increases the inside temperature. Temperatures higher than 44 degrees can result in rapid food spoilage as well as additional energy needed to re-cool the interior. We recommend making sure there is nothing preventing your refrigerator's doors from closing fully. Otherwise, If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow do you turn the ice maker on?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer There is a switch by the icemaker

  Answered 4 years ago by TanaVerified Purchase

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Q: QuestionI just bought a French door ge profile with ice maker in the freezer. Every time I open freezer door, ice maker drawer slides out also. Is the normal?

Asked 4 years ago by Jb12.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer My GE does the same thing too. I am not sure if it is normal or not but I can't seem to find a way to change it. I really don't like that it does that...another thing I dislike about this fridge.

  Answered 4 years ago by AajMN

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Q: QuestionHi, I am looking at this unit as well as the same size model but with the ice in the door. Can you tell me what the ice bin capacity is for these two units?

Asked 4 years ago by Kate.

• A:Answer Hi - Great question! This model with the icemaker in the freezer compartment will hold approximately 3 lbs of ice. Our refrigerators that have the icemaker on the inside of the left refrigerator door will hold approximately 3.6 lbs of ice. We do hope you choose one of our beautiful GE refrigerators for your home. All my best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this model come withOUT a ice maker?

Asked 4 years ago by Judy.

• A:Answer Hi - Thank you for your interest in this beautiful GE French Door refrigerator. This model does not come from the factory with an icemaker installed. You of course, have the option of not using the icemaker. There is a switch on the body of the icemaker itself that you can turn off if you should choose to do so. We hope this helps. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe LED light for the control panel does not light up. I can see the temp numbers adjust up and down, but the LED light does not light. How do I fix this?

Asked 4 years ago by Tom.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi - Thank you for checking with us. In the event someone inadvertently placed the unit in the Sabbath mode, try pressing and holding the Alarm and Water Filter pads at the same time for 5 seconds and see if that restores the lighting on the control panel. If it doesn't, press and hold those pads again for 5 seconds. If the issue persists, disconnect power to the refrigerator for 2-3 minutes by unplugging the unit or at your breaker box to reset the electronics. If this does not restore the lighting for the control panel, you will need service. We hope this helps. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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